Mercer introduces AI-native HR model for the AI era

The traditional HR model was designed for a world before AI — that world no longer exists. Today’s rapidly evolving landscape demands something entirely different. AI isn’t an enhancement to HR; it becomes the foundation of how HR operates. Introducing Mercer’s AI-native operating model: a revolutionary framework engineered for unprecedented speed, scalability, and seamless collaboration between humans and machines. This isn’t about tweaking the old ways of working — it’s about reimagining how work gets done in the AI era. Mercer is launching a new series exploring what this shift means – and how leaders can build organizations ready for what comes next. Stay tuned as we dive deep into the transformative power of AI and what it means for organizations ready to lead the change. This is just the beginning of a bold new journey. Download our introduction POV here: https://bit.ly/4oy5b9k     #hrtech #AI #hrtransformation #oppmodel #transformation #nowofwork #mercer Emily Liddle Jonathan Gordin Alexandra Zea David Mitchell

Most people think AI is replacing HR. But what if it’s actually the key to making HR more human? When I asked Dan Strode what human resources means to him, he didn’t hesitate. He said, “HR goes bigger than just being a function. It’s really, for me, the heartbeat and the centre of the organisation.” That line hit hard. Because he’s right. HR has always been about unlocking human potential, not managing processes. But now, as AI transforms every corner of the workplace, HR stands at a crossroads. Do we fear automation, or do we use it to become more strategic, more people-focused, and more impactful than ever before? AI won’t make HR obsolete. But HR leaders who ignore AI might become obsolete themselves. It’s time for HR to stop fearing the future and start shaping it. Watch the full episode here: https://lnkd.in/ehrVz_H9

Most people think AI is replacing HR. But what if it’s actually the key to making HR more human? For me, HR goes beyond being just a function - it’s the heartbeat of the organisation. As AI transforms the workplace, HR faces a choice: Fear automation, or use it to become more strategic, more people-focused, and more impactful than ever. AI won’t make HR obsolete. But HR leaders who ignore it might. It’s time for HR to stop fearing the future - and start shaping it. 🎧 Listen to the full episode with Nick Day in the link below.

At our recent PLP HR Forum with Freeths Oxford, one topic dominated the conversation: Artificial Intelligence in HR. Andy Parke, PLP’s founder, opened the discussion: “HR is about people. When you introduce algorithms, chatbots, and automated decision-making, it strikes at the heart of what many HR professionals see as their role… At the same time, none of us can ignore the efficiency gains AI promises.” Key points from the session: > The Optimists: AI could reduce admin, provide unbiased shortlists, and give employees instant answers. > The Cynics: AI risks reducing people to data points and could erode culture and fairness. > The Middle Ground: AI as an assistant, not a manager handling repetitive tasks while humans focus on judgement, relationships, and culture. 📊 According to Gartner, by 2025, 60% of HR leaders plan to use AI to support recruiting and talent management. The question isn’t if AI enters HR, but how we shape its role. Next week, we’ll explore how PLP’s consultancy approach helps clients navigate AI, bias, and the future of HR while staying human at the centre. https://shorturl.at/1FWIS #ParkeLanePeople #HRForum #HR #AI

As AI transforms knowledge work, HR leaders face the challenge of guiding employees through change with transparency and empathy. Sonja Nelsen, CPHR of The Peak Group of Companies urged proactive adoption, clear communication, and a focus on AI as an opportunity rather than a threat. https://hubs.la/Q03RrPtV0

HR leaders must embrace discussions about AI to drive innovation and efficiency in the workplace. This article emphasizes the importance of understanding AI's potential and addressing concerns to successfully integrate technology into HR practices. #AIInHR #Innovation #HRLeadership #TechnologyIntegration #WorkplaceEfficiency #FutureOfWork https://lnkd.in/gsWQv_aC

🤖 𝐇𝐑 𝐑𝐞𝐢𝐦𝐚𝐠𝐢𝐧𝐞𝐝: 𝐓𝐡𝐞 𝐑𝐨𝐥𝐞 𝐨𝐟 𝐇𝐑 𝐢𝐧 𝐭𝐡𝐞 𝐀𝐠𝐞 𝐨𝐟 𝐀𝐈 A lot is happening in the world of AI, and its impact on work, workers, and organisations is growing fast. HR sits right at the centre of this change — helping the business navigate it, while also transforming itself. This point of view gives a clear picture of where that impact lies and what HR can do today to guide AI adoption. A few takeaways that stand out: • AI isn’t just about efficiency — it’s about 𝐮𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐡𝐮𝐦𝐚𝐧 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 • HR has a key role in 𝐫𝐞𝐝𝐞𝐬𝐢𝐠𝐧𝐢𝐧𝐠 𝐰𝐨𝐫𝐤 𝐚𝐧𝐝 𝐬𝐤𝐢𝐥𝐥𝐬 • Real value appears when HR 𝐭𝐚𝐤𝐞𝐬 𝐭𝐡𝐞 𝐥𝐞𝐚𝐝 • AI creates capacity for HR to focus on 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲, 𝐚𝐧𝐝 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐦𝐩𝐚𝐜𝐭 For anyone wanting to understand what AI really means for HR — and where to start — this article is worth a read. #FutureOfHR #AIinHR #HRTransformation #FutureOfWork #Deloitte

HR leaders must embrace discussions about AI to drive innovation and efficiency in the workplace. This article emphasizes the importance of understanding AI's potential and addressing concerns to successfully integrate technology into HR practices. #AIInHR #Innovation #HRLeadership #TechnologyIntegration #WorkplaceEfficiency #FutureOfWork https://lnkd.in/ggFAjkfT

The HR Skills of the Future AI won’t replace HR; but HR professionals who use AI will replace those who don’t. The future of HR isn’t just about policies; it’s about data literacy, empathy, and adaptability. The real value comes from combining human understanding with digital insight. Are we ready to evolve from HR specialists to HR strategists? #HumanResources #AI #FutureOfWork #Leadership #HRTech #GrowthMindset

5 HR AI Facts That'll Make You Say "Wait, Really?" 🤔 I've been diving deep into AI developments lately, and honestly, some of these statistics stopped me in my tracks. Here are five findings that challenge what we thought we knew about AI in HR: 1. HR is Leading the Charge: (Yes, Really) 74% of HR leaders believe they're adopting AI more quickly than other departments. Globalization Partners Remember when everyone said HR was slow to embrace technology? Those days are gone. We're now at the forefront of organisational innovation. 2. The AI Paradox: 49% of employees who are enthusiastic about AI also worry it will replace them. This tells us everything about change management. People can simultaneously see AI's benefits whilst fearing its implications. Our role? Address this tension head-on, not sweep it under the carpet. 3. Crystal Ball Accuracy: Predictive AI can anticipate employee turnover with 87% accuracy. Imagine knowing three months in advance which team members are at risk of leaving. That's not science fiction—it's happening now. The question is: what are we doing with that information? 4. The Silent Support System: Studies show that roughly 60% of employee enquiries can be resolved without human intervention through AI chatbots. This isn't about replacing HR professionals—it's about freeing us from repetitive queries so we can focus on the complex, nuanced people issues that actually need human judgement. 5. Speed Matters: AI reduces the average time-to-hire by 50%. In competitive talent markets, this is transformative. Whilst competitors are scheduling second interviews, you've already made an offer. Speed without sacrificing quality—that's the promise. The Bottom Line AI in HR isn't coming—it's here. The organisations thriving in 2025 aren't asking if they should adopt AI, but how they'll use it strategically whilst keeping the "human" in Human Resources. Which of these surprised you most? Let's discuss in the comments. #HRInnovation #ArtificialIntelligence #FutureOfWork #HRTechnology #PeopleAnalytics #HRLeadership