How to tame the Four Horsemen of AI transformation at #LBS

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View profile for Gavin Hilton

Customer Marketing that works | Unrivalled breadth & depth in Customer Marketing Strategy: how it connects to data, tech and creativity | AI & Digital Transformation | DMA Category Chair | Board Advisor

This week's classes at #LBS have taken a slightly surreal turn: #WhatILearned this week was how to tame the Four Horsemen of the Apocalypse (bear with me here...): HR, Finance, Compliance and IT. Not destroyers of worlds, just departments who need to understand that their roles in AI transformation are A) central and B) different from before. The trick is to get them to ride with you, not against you. Do this wrong and you'll slow everything down. Approach it correctly and you'll make it easier to scale safely, sustainably and for real. HR worries about robots taking jobs or the influx of hitherto unknown job titles being recruited for. So show them how AI can elevate work, not eliminate it. They need to become champions of reskilling, because organisations doing this are outstripping the competition. Finance wants proof before you can provide it. Help them think in “return on learning”, not just ROI, and help them back smart experiments. Compliance is paid to see risk everywhere. Bring them in early to build the guardrails that let innovation run faster. IT protects the infrastructure. Give them a starring role in modernising the stack and they’ll power the whole operation. If, like me, you're working on a couple of AI transformation projects right now then the simple discipline of remembering to talk, and explain yourself, to these core functions is invaluable - and often overlooked. #ArtificialIntelligence #AIForBusiness #Leadership #DigitalTransformation #MachineLearning #DataStrategy #FutureOfWork #BusinessTransformation

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Kate B.

Partnering with leaders for commercial, value-led business innovation, and enabling enterprise-wide scalability in Financial Services. (ENFJ) Talks about #NED #CulturalChange #Agile #HighPerformingTeams #Strategy #AI

2w

So many people I speak with are surprised that my superpower to engage and deliver is largely based on talking… with stakeholders, dependants and those across a traditional RACI structure. In an increasingly (over-) connected world, it appears that REALLY connecting with people is a disappearing skill set. Not talking to. Not talking at. Talking with.

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