“Scams and fraud aren’t just numbers on a page, they impact real people, families, and businesses. For me, it’s personal. Many of my family members own businesses, and I know how devastating it would be for them to fall victim to a scam. That’s why I’m so passionate about my role as Fraud & Scams Outreach Manager. Recently, I recorded a Business Email Compromise (BEC) webinar, which is a scam that’s costing businesses billions worldwide. We broke down how these scams work, and shared practical steps business owners and teams can take to protect themselves. Awareness is one of the strongest defences we have. The more people who know how these scams play out, the harder it becomes for criminals to succeed. If there’s one tip I could give to those navigating a world prevalent with scammers, it would be to Stop, Check and Reject. Take a moment before acting on any message, call, or request - especially if it feels urgent or emotional. Stop to pause and think. Check the source using official channels. If something doesn’t feel right, reject it. Trust your instincts, they’re often your best defence.” Georgina Toma Fraud & Scams Outreach Manager #ScamsAwarenessWeek2025
The human impact of scams and fraud is often underestimated, and your work helps put the focus back where it belongs—on protecting people and businesses. The reminder to Stop, Check, and Reject is simple yet so powerful, especially in today’s fast-paced digital world. Awareness truly is the first line of defence.
Independent handwriting analysis shows 90% likelihood of CBA employees FORGED my account documents. How can CBA speak on fraud while ignoring proven forgery within its own walls.. I have forensic evidence which supports every aspect of my claim. Yet CBA ' hopes ' I will become too exhausted to continue in my pursuit for justice.
it should start with commbank. have done everything to protect myself but commbank flawed security and lack of action made me lose money not once but twice. In April 2025, I discovered an unexpected Amazon Prime charge on my Commonwealth Bank card. At the time, I did everything right: -My card had already been replaced -The CommBank app was freshly installed -A CommBank agent confirmed all Amazon tokens were deleted -I had set all my CommBank cards to block online transactions Despite this, the charge went through. I called, raised the issue, and requested action — but my concerns seemed to fall on deaf ears. Now, only months later, it has happened again. This isn’t just frustrating; it shows a serious gap in how payment tokens and account updater services are being managed. If customers replace their card, delete tokens, and enable every security setting available, but can still be charged by merchants, then the protections advertised are misleading. I call on Commonwealth Bank to urgently review this process and give customers real control over whether merchants can continue charging after a block or card replacement.
Love how you make this real and personal, Georgina. That’s what gets people to actually listen. From your webinars, what’s the blind spot you see most often in businesses when it comes to spotting scams?
The customer service at this bank needs to be demolished & rebuilt for 2025 - take a leaf out of Apples customer service they could learn a lot . It’s not 1997 anymore
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2moGreat advice Georgina and wonderful insight! Tell everyone you know to never ever give out your NetCode sent to you via the app. They’re there to protect you! If you give that code out, something you may have agreed to pay €10 for will could turn into $1000’s and that money will be more than likely unrecoverable. Remember, your barcodes protect you, they’re there to authorise payments and amounts you’ve agreed and you will see what the amount is. Never give them away!