Zocdoc

This week, we welcomed one of our largest starting classes in recent history. At a time when tech companies are shedding jobs, Zocdoc is growing our team. Our business is expanding, and we believe in scaling for the future versus shrinking to preserve a more efficient status quo. AI is reshaping both the economics and the workforce in tech. But the right response is not to cut costs and pad margins. It is to use AI to make teams better, faster, and more effective. Consider the shipping industry in the 1950s. When containers were introduced, some companies laid off longshoremen and tried to capture short-term gains. Those companies are gone. The ones that thrived used the technology to scale. They retrained workers, created new roles in logistics and operations, and grew into global powerhouses. That is my bet: use new technology not to thin out our team, but to help them serve more patients and providers, and improve America's healthcare delivery. Not to shore up our already-strong bottom line, but to build the kind of business that endures.

January is coming — and it’s the busiest time of year for patient bookings on Zocdoc. Practices that go live before the new year see a big lift in new patients once the rush hits. See how you can set yourself up for success in 2026 now: https://lnkd.in/dXXinU8P

120% growth — that’s what Los Angeles Orthopedic Surgery Specialists achieved after partnering with Zocdoc. By making it easier for patients to find and book care online, LAOSS is expanding access and fueling practice growth across Southern California. Learn more: https://lnkd.in/drT3hPE7

What if every patient could book the care they need—right when they need it? We discussed with The Dermatology Specialists and Talkspace how top orgs are using automation and smarter scheduling to bridge the access gap. Watch the on-demand panel now: https://lnkd.in/gqMxRP9w

What if every patient could book the care they need—right when they need it? We discussed with The Dermatology Specialists and Talkspace how top orgs are using automation and smarter scheduling to bridge the access gap. Watch the on-demand panel now: https://lnkd.in/emxVPZSJ MGMA&utm_campaign=Q3 MGMA

Two cities. Two incredible nights. One amazing Zocdoc community. 🏒 From Dallas to Chicago, we loved connecting with providers, partners, and friends who make healthcare happen every day. These events are a reminder of why we do what we do — helping practices reach more patients, simplify scheduling, and grow with confidence. We can't wait for the next one.

"Move intentionally and improve things" doesn't have the same ring as "Move fast and break things." But in healthcare, I believe it is the path that endures. Anyone trying to do something novel in healthcare will tangle with regulation. Zocdoc is no exception. For us, a critical federal rule — written in 1972, when the fax machine was considered cutting-edge tech — never anticipated the Internet, let alone a novel service like ours. And it was stifling our growth. We could have sidestepped it by serving only commercially insured patients, but that would have gone against our mission. So we chose the harder path: proactively engaging with regulators and scaling sustainably within the system. This Forbes piece captures how Zocdoc prioritized discourse over disruption and how it is a model for durable healthcare innovation. Thanks to Seth Joseph for the thoughtful retelling of the quietly innovative regulatory work that unlocked our business model transition. And most importantly, allowed us to scale Zocdoc's impact to serve all patients.

Scheduling, rescheduling, confirming — it adds up fast. With Zocdoc, patients can book directly into your calendar saving you and your staff hours every week. https://lnkd.in/e4nDb9T5

Operationalizing GenAI isn't just a technical challenge — it's a learning process. At Zocdoc, we didn’t set out to “add AI.” We set out to understand where GenAI could actually make a difference and how to build for reliability, safety, and real-world use and value. This post from our Tech Blog unpacks what we learned:   📌 How to scope high-value use cases 📌 Where GenAI doesn’t make sense 📌 What it takes to go from prototype to production in a healthcare setting For teams navigating the noisy, fast-moving GenAI landscape: this is the kind of experimentation and learning that grounds progress. Read the full post: https://lnkd.in/efrxhkay

Patients are searching for care. Providers have availability. So why is the average wait time still 26 days? We unpack with The Dermatology Specialists and Talkspace why up to 30% of provider capacity goes unused—and how leading orgs are closing the access gap. https://lnkd.in/emxVPZSJ MGMA&utm_campaign=Q3 MGMA