Toma builds AI agents that protect dealership revenue, retention, and reputation by automating communications and workflows with safeguards that protect the customer experience. Since launching in 2024, Toma has helped dealerships nationwide answer more than 1 million calls, save staff hours of time every week, and recover millions in revenue.
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San Francisco, CA 94103, US
Toma reposted this
$200K – $320K • Offers Equity My team at Toma is looking for a senior/staff software engineer. Must be onsite in SF. This is a really nice and fun team with tons of room for growth. Please message me if you think you're a good fit! https://lnkd.in/g4VUCtrn
A huge milestone for everyone at Toma! We’ve spent the last year working closely with dealerships across the nation to understand what they need to adopt AI confidently. Today’s announcement from our CEO highlights how far we’ve come and what’s ahead with our refreshed brand, expanded Safeguards, and the launch of Inbox. We’re grateful for the dealerships who helped shape this next phase and can’t wait for you to see what’s new.
Today, we’re proud to introduce a new era for Toma! New branding, AI Safeguards, new Inbox product, and a major milestone: 1 million customer interactions autonomously handled by our AI agents. Over the past year, dealerships like Harvey Auto Group have used Toma to answer every call, reduce wait times, recover missed revenue, and give advisors more time to focus on the customers in front of them. Their results helped shape what we’re launching today: 🛡 Expanded Safeguards to ensure AI protects the customer experience 📬 Introducing Inbox, a unified hub for call, text, and follow-up requests ✨ A refreshed brand centered on trust and a more human-centric experience This is the next chapter of AI that protects your dealership’s revenue, retention and reputation. 🔗 Read the full announcement on our blog (Link in the comments) - Special shout out to Ken Harvey and Brian Keegan helping us tell our story. As well as these amazing people for supporting us along our journey: Stuart Berkley, Chris Murphy, Joanne Moniz, George Lawton, James Kurtenbach, Brian Pasch, Brandon Proetto, Yossi J Levi, Jon Frederick, Antonio Davila, Laurie Halter, Giancarlo King, Andrew DiFeo, Matthew Sturdivant Mustafa Qureshey Bob Alvine and all of dealer partners!
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Honored that Toma is on Accel's top 100 list of AI companies with < $1B valuations (for now 😉)! Here's a quick recap on how Monik Pamecha and I got here: 2023: Built one of the earliest voice AI infra companies 2024: Focused on $2T automotive niche, lived inside dealerships 2025: $17M Series A w/ lean team (>$1M ARR per eng) 2026 will be the year we place some insane bets. Stay tuned 😈
We're excited to join another Pasch Group event and looking forward to unveiling some product updates on the AI Showcase Panel! #MRC25
Head of OEM and Partnerships @ Toma | Porsche Alum | SaaS GTM Specialist | Product Operations | Salesforce Admin | Strategic Partnerships
🚗 Ready to talk shop about the future of automotive retail! Next Tuesday (November 18th) I'm joining some incredible automotive leaders at the 𝗠𝗼𝗱𝗲𝗿𝗻 𝗥𝗲𝘁𝗮𝗶𝗹 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 to dive deep into what's actually working in dealership operations right now. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝗴𝗲𝘁𝘀 𝗺𝗲 𝗲𝘅𝗰𝗶𝘁𝗲𝗱: Companies like Toma are making AI literacy accessible for dealers but not through complicated training programs, but by building intelligent tools that dealers can actually use. Their platform transforms how dealerships handle data, customer interactions, and operational workflows, making AI a practical part of daily operations rather than an intimidating concept. The gap between "AI-curious" and "AI-enabled" is closing fast, and it's happening through platforms that meet dealers where they are. Whether you're just starting to explore what AI can do or you're already experimenting with new tech, this session is designed to give you actionable takeaways—not just theory. The automotive retail landscape is evolving fast. Let's figure out what's next, together. We'll be there all three days, so reach out and we'll find a time to connect! https://lnkd.in/eJiaiw4E Pasch Group #TomaTime #AutomotiveTech #AutomotiveRetail #ModernRetailing #AutomotiveData #HumanIntelligence #AI #AutomotiveAI #VoiceAI #FirstPartyData #MRC25 #DealershipMarketing #DigitalRetailing #AutomotiveInnovation
Big news on the Toma front 👀 We’re excited to welcome Blake Miranda as our new Head of OEM Relations Blake brings a rare mix of experience from both sides of the industry, from the vendor world to the OEM level operations. Most recently, he led digital product operations at Porsche Cars North America, helping shape Porsche-branded digital tools for the U.S. dealer network. Before that, he spent nearly five years at CarNow, where he both managed the success of multiple OEM programs and in obtaining new logos. He later joined Fullpath to lead partner channel growth and delved into integration strategy. What stood out most to us is Blake’s deep understanding of how data, integrations, and partnerships can actually move the needle for both dealers and OEMs. He gets the nuances of both cultures and he brings a truth seeking hustler mentality that fits perfectly within our culture. Excited to have him on board as we continue to lead the adoption of AI across every level of the automotive industry! Welcome to the team, Blake 🚀
When you give dealership's a platform to build their own AI agents, the hesitancy they have towards AI starts to diminish. At Toma, we're building AI that behaves like a dealer's best employee. Learn more at www.toma.com
AI voice and text bots are quickly becoming standard in dealerships: And instead of piloting tools in a single store, many dealers are rolling them out across their entire networks from day one, according to Monik Pamecha, CEO of Toma. “It’s been a little surprising,” Pamecha said on Daily Dealer Live. “There seems to be a trend where dealers are going for it—they want to get it into all their stores at once.” The reason: A broader cultural shift among dealers, said Pamecha. Consumers are already used to AI agents when calling pharmacies, hospitals, and airlines. So, there’s less friction when they encounter them at dealerships. And with more and more new use cases, dealer curiosity could pave the way for additional AI-focused roles inside the dealership. Especially as conversion rates tied to AI workflows climb. Bottom line: As consumers grow more comfortable with AI in everyday life, dealerships that embrace it early are setting the benchmark for customer interactions. Read today’s top automotive stories, presented by Toma: https://lnkd.in/eauFjqHq (Data source: Monik Pamecha via Daily Dealer Live)
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Earlier this week, we hosted our YC Voice Agents event with an incredible lineup of panelists: Hassaan Raza @ Tavus (YC21), Anthony Krivonos @ Toma (YCW24), Arkadiy Telegin @ Leaping AI (YC W25), Max Child @ Volley (YC18). YC companies were among Sonic’s earliest design partners, and it’s inspiring to see how far real-time voice applications have come — from avatars to call centers to gaming. Here are some highlights: 👇 💡 Advancements in Voice Infrastructure From 2017 to the early 2020s, the biggest hurdles were hallucinations and accuracy. More recently, latency has been the main blocker. With both accuracy and latency becoming table stakes, the next frontier is all about the user experience: Naturalness → Not just improving TTS (text-to-speech) and STT (speech-to-text) models themselves, but also the middleware that chains them together for smoother, more human conversation. Emotional Intelligence → Going beyond transcription to understand true intent. Personalization → Controllable, brand-differentiated voices that help customers feel recognized. 🎧 What Customers Actually Want Call Centers → The north star is task completion (e.g. scheduling a sales call or resolving a ticket). Inbound use cases prize accuracy and control, while outbound calls lean more on emotional intelligence and personalization. Reliability at scale and function calling (letting the model trigger actions like booking an appointment) are must-haves. Avatars → Expressiveness drives realism, especially for digital twins of public figures or creators. Without it, visual rendering falls flat. Latency is also particularly important here due to an even larger number of cascaded models. Gaming → Entertainment comes first. Players value improvisation, dramatic emotions, and controllability — even hallucinations can feel like part of the fun. 🧩 Cascading Architectures vs. Speech-to-Speech Cascading Architectures → Chain together speech-to-text, a reasoning model, and text-to-speech. This approach offers precision, controllability, and reliable function calling — making it the backbone for enterprise-grade systems. Speech-to-Speech → Map input speech directly to output speech. These models shine at emotionality and expressiveness, but they remain weaker at function calling (often <10% success), harder to control, and more expensive to operate. These are starting to see real business adoption in simple reasoning use cases like outbound sales and entertainment. 👉 Thanks again to our panelists and everyone who joined us! Excited to see what the next generation of builders will create. 🚀 YC founders building your Voice AI roadmap: we’re offering 4 free months on our Scale plan to accelerate your stack → https://lnkd.in/gwKcX2pR
Milage based service scheduling automated ✅ See how Toma removes the hassle from appointment scheduling, our agent recognizes the caller’s vehicle and books the right service based on mileage, with no wasted questions or delay. Quick and accurate bookings mean your team stays off the phones. How much time could your service lane save by automating these routine calls?
Six months ago, many dealers were hesitant about Voice AI. Today, they’re relying on it daily. On Daily Dealer Live with Car Dealership Guy, our CEO Monik Pamecha explains what has improved: 1. Conversations sound natural and human-like thanks to faster response times and background noise filtering that makes interactions smoother. 2. AI can handle more workflows by integrating with dealership systems, giving it richer customer context and the ability to complete tasks automatically. Thanks to the engineers at Toma who work tirelessly on improving our Voice AI, these advancements are now accessible to dealerships nationwide.
Everyone can see that AI is improving every single day and we're proud to help dealerships benefit from these gains.
Some dealers are seeing voice AI lift conversion rates from 50% to nearly 80%. Monik Pamecha, CEO of Toma, shares why natural speech patterns and sharper recognition are changing AI adoption. "You know it's a robot, but it looks and feels like a human, right? So you cannot help but engage with it like a human does, because it's just your natural tendency." "It's actually becoming smarter, or let's say less dumb, where it gets you, like when you've said something like two times, it will recognize that and see that you've said it twice. It understands that it needs to address something with urgency or not." "There's these overall model improvements that are just helping increase conversion rates, for example. 'Cause the stuff that was 50%, maybe six months ago, is now at 65, 70, 80%." - Thank you to our partner Toma! Check them out by visiting http://toma.com/cdg