The Ritz-Carlton Hotel Company sets the gold standard in luxury hospitality worldwide. With an unshakeable credo and corporate philosophy of un-wavering commitment to service, both in our hotels and in our communities, The Ritz-Carlton has been recognized with numerous awards for being the gold standard of hospitality.
External link for The Ritz-Carlton Hotel Company, L.L.C.
Bethesda , MD 20814, US
1414 S Penn Sq
Philadelphia, PA 19102, US
We launched our new collection with Late Checkout in NYC, creating the ultimate pop-up experience at the 7 Spring Backgammon Club in Soho. It was a true pleasure to host an evening celebrating new pieces inspired by perfect stays — see more from the new collaboration: https://spr.ly/60447YPYK
Breathe in. Pause. Press play. Late Checkout: A Ritz-Carlton Story — Chapter II has arrived. A journey through Japan, a study in serenity, and a collaboration with Late Checkout and LITTLE SPAIN. Are you ready to see what unfolds?
The Lion and Crown is more than a symbol — it’s a legacy of extraordinary service, craftsmanship, and experiences that define the world of Ritz-Carlton. From hidden sanctuaries of Ritz-Carlton Reserve, where every detail is designed to bring local storytelling to life, to the open seas aboard The Ritz-Carlton Yacht Collection, where horizons stretch endlessly and journeys are defined by discovery, to our Hotels & Resorts around the globe, where impeccable service and timeless luxury create unforgettable experiences—our Ladies and Gentlemen bring the culture of service to every corner of the world. Throughout this month we celebrate what makes Ritz-Carlton special. Our commitment to service excellence. Our commitment to our communities. And, our commitment to our guests. Please join us in recognizing what makes the Lion and Crown so special.
Continuing our celebration of Culture Week: I Am Ritz-Carlton We’re highlighting the artisans behind The Ritz-Carlton — the talented individuals whose work brings unforgettable moments to life every day at our hotels and resorts worldwide. At The Ritz-Carlton, San Francisco, Guest Service Support Expert Rose combined her love for the city with an artist’s eye to create illustrations for a new cocktail menu — a perfect example of the skill, care, and attention to detail that make every guest experience truly exceptional. It’s the passion, creativity, and dedication of our Ladies and Gentlemen that brings the heart of The Ritz-Carlton to life, leaving guests better than they arrived.
We are celebrating Culture Week, recognizing the people that make The Ritz-Carlton a brand like no other and the shared values that create incomparable experiences for our guests. We set the gold standard for service in luxury hospitality and turn thoughtful care into unforgettable memories—WOW Moments—that range from the thoughtful and personal to the truly legendary. A WOW Moment from The Ritz-Carlton Bal Harbour, Miami: Prior to their stay, a family of three shared with Guest Relations Agent Jaime that their 4-year-old son was excited to play on the beach — a rare treat for them, as they lived far from the coast. Learning that he also collected Ritz-Carlton stuffed animals, Jaime collaborated with Guest Relations Manager Madison and Front Office Managers Taylor and Christina to create a series of magical surprises. Thanks to Rooms Controller Josh, the family was upgraded to a luxurious suite, where they discovered a treasure chest-themed room filled with beach toys and beach-themed cookies crafted by Pastry Chef Mercedes. Throughout their stay, the team curated experiences that brought endless joy to the family. The highlight of their visit was a personalized beach adventure: a story Madison created featuring The Ritz-Carlton mascot, Leo the Lion, and a buried treasure hunt. Following the clues, the boy discovered a stuffed lion, delighting in the magical experience. At check-out, the family expressed their heartfelt gratitude, leaving behind a “thank you” note and a hand-drawn by their son — a testament to the care, creativity, and attention to detail of our exceptional Ladies & Gentlemen Ritz-Carlton service transforms stays into cherished memories. We are proud to go above and beyond to leave guests better than they arrived, and we celebrate the creativity and commitment of our Ladies & Gentlemen to bring special experiences to life. J. Stephen Power, Area General Manager Eugenia Dwyer, General Manager at The Ritz-Carlton Bal Harbour, Miami
We are proud to celebrate the hotels and resorts recognized in this year’s Condé Nast Traveler Readers’ Choice Awards. It has been a true pleasure to welcome travelers around the world and to leave guests better than they arrived. We congratulate all the properties honored this year, with a special recognition for those named #1 in their destinations. Congratulations to everyone! We look forward to creating many more unforgettable #RCMemories together.
Last week, Late Checkout: A Ritz-Carlton Story was honored with a GOLD Cannes Lion in Luxury for Brand Storytelling. It started with a simple but powerful idea—The Ritz-Carlton leaves guests better than they arrived. Through service, fashion, and cinematic storytelling, we captured the creativity and genuine care of a Ritz-Carlton stay in an unexpected and modern way engaging audiences around the world. In partnership with the brilliant teams at Late Checkout and LITTLE SPAIN, we brought this story to life through craft, collaboration, and care. “What made this campaign special was the way it brought our legacy of service to life through a fictional character who embodied the true spirit of The Ritz-Carlton hospitality. I’m incredibly proud of our team and deeply grateful to our partners for bringing this story to life with such creativity and a rollout that was both thoughtful and culturally resonant.”– Jamie F. Kerr, Global Brand & Marketing Leader, The Ritz-Carlton Thank you to the Cannes Lions International Festival of Creativity for this incredible honor. Here’s to what happens when bold storytelling meets the gold standard. #CannesLions2025 #GoldLion #BrandStorytelling #TheRitzCarlton #LateCheckout
This is the World of Ritz-Carlton—a place of transformative journeys, rooted in immersive elegance, thoughtful service, and a deep sense of place. From secluded sanctuaries within Ritz-Carlton Reserve to bespoke voyages with The Ritz-Carlton Yacht Collection, every experience invites exploration, connection, and discovery. Whether it’s savoring local culture in an exclusive Reserve location or discovering new horizons at sea, the World of Ritz-Carlton offers moments that are as rare as they are meaningful. In every interaction and every setting, we strive to leave guests better than they arrived—with a sense of connection, inspiration, and unforgettable memories.
In partnership with the Mercedes-AMG PETRONAS Formula One Team, we joined driver George Russell and Carmen Mundt to capture an exhilarating drive and laid-back moments at The Ritz-Carlton, South Beach, as the couple reflected on life in the fast lane, favorite destinations, and the importance of slowing down. Watch to see what fuels their unforgettable travel experiences—from the serenity of The Ritz-Carlton, Grand Cayman to the adrenaline of race weekend in Miami—and what drives them both on and off the track.