We are celebrating Culture Week, recognizing the people that make The Ritz-Carlton a brand like no other and the shared values that create incomparable experiences for our guests. We set the gold standard for service in luxury hospitality and turn thoughtful care into unforgettable memories—WOW Moments—that range from the thoughtful and personal to the truly legendary. A WOW Moment from The Ritz-Carlton Bal Harbour, Miami: Prior to their stay, a family of three shared with Guest Relations Agent Jaime that their 4-year-old son was excited to play on the beach — a rare treat for them, as they lived far from the coast. Learning that he also collected Ritz-Carlton stuffed animals, Jaime collaborated with Guest Relations Manager Madison and Front Office Managers Taylor and Christina to create a series of magical surprises. Thanks to Rooms Controller Josh, the family was upgraded to a luxurious suite, where they discovered a treasure chest-themed room filled with beach toys and beach-themed cookies crafted by Pastry Chef Mercedes. Throughout their stay, the team curated experiences that brought endless joy to the family. The highlight of their visit was a personalized beach adventure: a story Madison created featuring The Ritz-Carlton mascot, Leo the Lion, and a buried treasure hunt. Following the clues, the boy discovered a stuffed lion, delighting in the magical experience. At check-out, the family expressed their heartfelt gratitude, leaving behind a “thank you” note and a hand-drawn by their son — a testament to the care, creativity, and attention to detail of our exceptional Ladies & Gentlemen Ritz-Carlton service transforms stays into cherished memories. We are proud to go above and beyond to leave guests better than they arrived, and we celebrate the creativity and commitment of our Ladies & Gentlemen to bring special experiences to life. J. Stephen Power, Area General Manager Eugenia Dwyer, General Manager at The Ritz-Carlton Bal Harbour, Miami
It’s inspiring to see how The Ritz‑Carlton celebrates Culture Week and goes above and beyond to create memorable experiences for guests.
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Incredible story and a perfect reminder that true luxury is found in thoughtful details. Bravo to the Ladies & Gentlemen of The Ritz-Carlton Bal Harbour, Miami for creating pure magic! 👏💙
Wonderful!!! Congratulations 🎈🎉
A heartwarming example of how genuine care creates lasting memories.
I am proud to be ritz-Carlton
This company is in my heart. Wonderful people around the word that do the best they can do "Services" love it.
Every detail feels handcrafted — from the room lighting to the weave of the textiles. That’s true luxury.
Since 2006, the tremendous Ladies and Gentlemen of The Ritz-Carlton Hotel Company, L.L.C. all across the U.S. have been providing WOW! Experiences®️ to precious young families prescribed to Jack & Jill Late Stage Cancer Foundation by Oncologists throughout the country. Ritz-Carlton clearly appreciates THE POWER OF WOW! and THE BEST PART OF MEMORIES IS MAKING THEM. As JAJF celebrates twenty years of treating the families, not the cancer, we can't be more proud of our longstanding relationship property after stunning property. Thank you for your continued compassion for and belief in the importance of JAJF...in the importance of family...and the importance of creating cherished family memories flying in the face of cancer. Ritz-Carlton's compassion, goodwill and enthusiastic hospitality is admirable...is absolutely wonderful. #familymemories J. Stephen Power Gregory Cook Jon McGavin Andrew Rogers, MBA Erwin Schinnerl Shannon Gilbert Brad Mills Bradley Cance Guntram Merl Derek Flint Mark Sherwin Ralph Vick among many other GMs who understand: MEMORIES BECOME OUR GREATEST INHERITANCE ❣️