Sendbird reposted this
Before it all begins.
Sendbird
Software Development
San Mateo, California 35,047 followers
The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.
About us
Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading brands—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.
- Website
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https://sendbird.com
External link for Sendbird
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2013
- Specialties
- AI agent, AI customer service, AI agent platform, SMS AI agent, Chat API, Chat SDK, Business Messaging, Communication Solutions, Customer Support Solutions, Communication Platform as a Service, Conversational AI, Cloud communication, Real-time Communication, Email AI agent, omnichannel, and proactive messaging
Locations
Employees at Sendbird
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Shailesh Nalawadi
Leading Product at Sendbird | Building the AI workforce of tomorrow
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Abbas Haider Ali
SVP @ GitHub ($2B+ ARR) leading global post-sales incl. Customer Success, Professional Services, Support, Renewals, Strategy, and CS Engineering orgs…
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WeiHong Chua
Building the AI workforce of tomorrow
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Vishal Kapoor
Building the AI workforce of tomorrow
Updates
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"For You" is the engine that powers social media. Now CX is getting that power. A few days ago, we launched For You Conversations for delight.ai — bringing the hyper-personalized logic of the “For You” era into every customer interaction. Paired with our Agent Memory Platform, it gives brands something social media has mastered for years: an engine that learns you, remembers you, and shapes every interaction for you. This is the moment CX gets its own "For You" layer. And the bar will never be the same. Catch up on the launch → https://lnkd.in/g8V6TwPx
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Sendbird reposted this
Introducing Agent Memory Platform (AMP) — the intelligence layer behind delight.ai. Humans max out on memory. AI never does. AMP pulls from your structured data and every live conversation to build a living profile of each customer. Then it locks that understanding to your business intent — your goals, your priorities, your definition of success. Together, they deliver conversations that feel personal and drive exactly where your business needs to go. Read the full story: https://lnkd.in/gqbSsHbM
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Sendbird reposted this
Behind Delight.ai is a whole lot of spark. We asked attendees what sparked delight for them. The energy in the room said it all. Our mission is simple: People want conversations that feel human again. Natural. Empathetic. Customer-first. And no one has more fun chasing that future than Jacqueline W. at Sendbird, who pulled together this powerhouse: Fei H., Engineering Manager at Netflix, Anique Drumright, VP of Product at Rippling, Jon Fahrner, VP of Sales Development & Innovation at Shipt, and Jeremy Victor, former CCO at Noom. They shared what makes CX feel special, and why the best moments still catch you off guard in the best way.
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Sendbird reposted this
Yesterday was a truly delightful day. Spark brought together people who care deeply about having better conversations and experiences, and the energy in the room spoke volumes. Hearing insights from Isaac Adams from DoorDash, Kathleen Matthews from Mixpanel, Jake Heller from Casetext, Part of Thomson Reuters, and Bhavin Shah from Moveworks was a highlight, as each shared what stood out to them and why the future of CX feels brighter than ever. Here’s a quick look back at the moments and voices that made Spark unforgettable.
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We just launched delight.ai on Product Hunt! The team has been building toward this moment for months, and we’re incredibly excited to finally share it with the world. If you’ve ever believed in better customer conversations, we’d love your support today. An upvote or a quick comment helps us reach more people who are searching for tools that make CX feel more human. Check us out here and show some love: 👉 https://lnkd.in/gi_NUXUi Thanks for helping us get this into the hands of the people who need it.
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Sendbird reposted this
Delight.ai is live. Huge moment for our team at Sendbird and everyone bringing delight.ai to life. We built it so brands can talk to customers in a way that feels personal, with memory that carries across chat, SMS, email, and voice. Onwards and upwards! #GOATofCX
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Sendbird reposted this
Executive Assistant to the CEO at Sendbird | Building the AI workforce of tomorrow
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Sendbird reposted this
The GOAT of CX has arrived!! Exciting day here at Spark by Sendbird 🤩 We finally get to announce the launch of delight.ai - something we’ve been secretly building behind the scenes. Here’s to the next chapter of customer experience! #GOATofCX
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Sendbird reposted this
Building the AI workforce of tomorrow | CEO at Sendbird | Sign up for Spark - Nov 18, San Francisco!
Today feels much bigger than a product launch. It brings me back to the early days of building Sendbird, when our belief was simple: technology can help people connect. That idea carried us through more than a decade of learning from customers, partners, and a team that never stopped pushing. Delight.ai ✨ continues that work. We built it so conversations can feel personal in a way it wasn't done before. When someone returns, it remembers them. When they pause, it waits and gently reaches back out. When they switch channels, it keeps the thread. Small things, but they matter so much. I’m proud of what our team created and grateful to everyone who shaped this moment with their feedback, passion, and inspiration. Thank you for supporting our journey towards building a more thoughtful approach to how people and brands communicate. I hope you’ll follow along as we open this next chapter.