CG Infinity

AI is reshaping the contact center experience in meaningful ways. Philip Kolterman shares how his team transitioned from agent-assist tools to automated QA and now to fully virtualized calls. By focusing first on knowledge-driven use cases like troubleshooting, they unlocked efficiencies that were more impactful than the traditional low complexity tasks many organizations start with. AI proved especially effective at answering detailed customer questions and guiding users through solutions, creating a smoother and more scalable support model.  #AI #ContactCenter #CustomerExperience #AIInnovation #DigitalTransformation

Hiring is evolving quickly, and the next episode of The CG Hour digs into what truly sets people apart in an AI-driven job market. Rupesh Bhoje of CG Infinity, Trevor Houston of ClearPath Wealth Strategies | Who Ya Know Show, and Lucas Odegard of Robert Half join host Fanny Dunagan to explore how human intelligence, adaptability, and strategic thinking will define the future of work. Join us on Friday, December 12th, at noon CST on LinkedIn and YouTube for a conversation that every leader and job seeker should hear. #TheCGHour #FutureOfJobs #AIandWork #TalentInsights #HumanIntelligence

Smooth cutovers are not supposed to feel magical, but when the right team is behind them, they do. Hearing feedback like this reminds us why we aim for precision, clarity, and a rollout experience that keeps business moving without interruption. Learn how we can best support you today at cginfinity.com #Salesforce #Consulting #CustomerSuccess #EnergyAndUtilities #CGInfinity

Growth brings pressure. We bring precision. From strategy to execution, we suit up and keep your operations cool under fire. Learn how we can help you today at https://lnkd.in/eXyjhhye #CGInfinity #PeopleFirst #RapidResponse #Consulting #IT

Choosing the right AI use cases looks different in every organization. As Kirk Diepenbrock, MS, A-CSPO, CSM shared, "shifting from fintech to the nonprofit world meant traditional ROI metrics no longer applied." Instead, the focus moved to impact. Which tasks have the most impact on people, and where can AI make the greatest difference for volunteers and content creators? By prioritizing broad value over cost savings, the team aimed to make the biggest positive difference with every implementation.  #AI #DigitalTransformation #AIInnovation #NonprofitTech #DataStrategy

When the work is strong, the numbers do the talking. CG Infinity continues to stand out in a crowded field by delivering real results that earn real trust. #Salesforce #Consulting #CustomerSuccess #Innovation #CGInfinity

Modern AI tools make data exposure easier than ever, which means organizations can no longer take a passive approach to data management. As Philip Kolterman explained during the last CG Hour, the moment new AI capabilities are enabled, every accessible file becomes visible, whether teams realize it or not. Strong DLP practices and a clear understanding of where data lives are essential. He also highlighted a growing risk in the AI era, hallucinations. Non-deterministic models require automated testing and rigorous regression checks to ensure outputs stay within acceptable accuracy levels. Data security now demands both control and continuous validation.  #AI #DataSecurity #AIGovernance #DataManagement #DigitalTransformation

Our team had a great time at the SIMDFW Clay Shoot supporting NPower last Friday! Thank you to all the sponsors and to SIMDFW for organizing this wonderful event! We can't wait to see everyone again next year! #CGInfinity #PeopleFirst #SIMDFW #NPower #ClayShoot #Sponsor Saurajit Kanungo Casey West Chris B. David Kessler Sonali Menon Avery W. Jacob Fishman

Data security requires a new level of vigilance in the AI era. As Brian Wolfe explained, the biggest risk enterprises face is the accidental exposure of intellectual property when employees upload sensitive documents into public AI tools. The shift toward private large language models and solutions like Microsoft Copilot is helping organizations keep their information contained, while data loss prevention tools and clear education ensure teams know what should and should not be shared. Protecting private information is no longer optional. It is foundational. #AI #DataSecurity #DataProtection #AIGovernance #DigitalTransformation

When everything’s going wrong, you don’t need more talk. You need a partner who acts fast and delivers results without delay. That’s what we do best. Visit https://lnkd.in/eXyjhhye today to learn more!