CallMiner

Efficiency savings, business growth, and customer reception were a few of Checkatrade's key goals when adopting CallMiner. As Rico M., former speech analyst at Checkatrade, shared: “I'd recommend CallMiner due to the ability to make real data-driven decisions and to put data in the hands of those that need it the most.” Hear how Checkatrade is accomplishing these goals and more. 👇

#AI is no longer a bonus, it's a fixture of #customerexperience. Customer Contact Week’s (CCW) recent study reveals how AI + digital transformation are reshaping service delivery: ➡️ 90% of leaders say digital is now integral to their service experience, with 44% calling themselves digital-first ➡️ 84% of brands require customers to use self-service, yet 81% report some customers still refuse it ➡️ More than one-third of businesses say satisfaction scores are actually higher in digital channels than phone Read the full report here. https://lnkd.in/ewcgByTq

Organizations are collecting more customer data than ever before, but the real challenge? Turning insights into meaningful action that improves experiences and drives business impact. Closed-loop #CX automation is transforming how leaders harness every customer interaction to: ✅ Uncover what customers are saying and feeling using advanced data intelligence ✅ Empower and augment employees in the moment and after the interaction ✅ Deliver automated, personalized responses at scale — across every channel, enterprise-wide Discover how your organization can unlock the full potential of intelligence, augmentation, and automation in the #AI era. https://ow.ly/PJyS50XtLkl

CallMiner will be at the European Contact Centre & Customer Service Awards (ECCCSA), alongside the best in #customerexperience across Europe. We're excited to celebrate companies transforming the way they understand and serve their customers by sponsoring the Best Innovation in Customer Service category. 🏆 Winners will be announced 25 November in London! Learn more. https://ecccsa.com/ 

Don't forget! CallMiner’s Chief Product Officer, Bruce McMahon, is pulling back the curtain on our groundbreaking roadmap in the next Innovation Showcase Series. Get an inside look at how CallMiner’s advancements are helping organizations uncover deeper insights, drive meaningful action, accelerate time-to-value, and deliver measurable improvements in #CX. You’ll learn: ✅ How AI-based analytics automatically identify contact reasons and customer behaviors unique to your business ✅ How to create a virtual #AI agent in minutes, boosting engagement and efficiency ✅ How our LiveTranslate capability for real-time, multilingual conversations enhances every interaction The series starts this week! 📅 Wed, Nov 19 – 11am PT | 2pm ET | 7pm GMT 📅 Tue, Nov 25 – 6am PT | 9am ET | 2pm GMT 📅 Wed, Dec 3 – 8am PT | 11am ET | 4 pm GMT Register now for the session that works for you.👉  https://lnkd.in/ehsvpJdK

Delivering fast, personalized experiences at scale is no longer optional, it’s expected. But doing so manually? Nearly impossible. A recent CallMiner blog explores how #CX #automation, powered by #AI and analytics, can help organizations: ✅ Streamline customer journeys across every channel ✅ Anticipate needs and personalize interactions in real time ✅ Boost loyalty while reducing cost and friction Learn how to balance automation and human connection, and see why 96% of CX leaders view AI as critical to future success. https://lnkd.in/e4P5B_T3 

As #AI becomes a cornerstone of #CX, contact centers are being redefined, moving from cost centers to strategic growth drivers. But as Eric Williamson, CallMiner CMO, notes, the shift requires balance. “The claim that customers leave because of poor CX is directionally valid but often oversimplified.” In a recent Contact Center Pipeline roundtable, Eric shared why organizations must go beyond traditional surveys to understand real customer behavior. Today, #AI-driven insights can help connect every interaction to loyalty, trust, and growth. Read more.👉 https://lnkd.in/gsZAVHGS

When Workhuman set out to transform its QA and #CX initiatives, the team wanted an out-of-the-box solution, a vendor that would be a true partner, and the industry's best. "We've been able to do as we promised...there was a good partnership in play from the very beginning, something we've tremendously valued throughout. It has helped us succeed." Brian Pluymen, Customer Experience Director at Workhuman Hear more about how Workhuman is using CallMiner today. https://lnkd.in/guDmnY9V

The future of #CX is intelligent automation. FREESTYLE Telecom Technologies Inc., an on-demand workforce platform for call centers, is making that future a reality with CallMiner OmniAgent. In partnership with Amplified Analytics, OmniAgent will help FREESTYLE and its clients automate collections, boost performance, and drive operational efficiency, accelerating broader CX and digital transformation initiatives. With #AI-powered, voice-first virtual agents, FREESTYLE will: ✅ Automate collection interactions ✅ Improve regulatory compliance ✅ Increase revenue recovery ✅ Leverage insights for better outcomes Read more. https://ow.ly/Z5ZE50Xq78K

The real #CX revolution isn’t about replacing humans with #AI, it’s about helping them work smarter, together. Did you miss our webinar with Ian Jacobs, VP, Lead Analyst, Opus Research, and Megan Keup, Product Marketing Manager, CallMiner? You can now watch the replay! Discover how aligning human insight and AI can drive outcomes greater than the sum of their parts. Watch on demand here. ▶️ https://lnkd.in/ghjKChWC