How AI and analytics can boost customer experience

Most brands measure AI success in efficiency — not impact.  But CX leaders are expanding the lens. In this episode of the CXA Hub: Beyond Automation: What Companies Really Want from AI-Driven CX series, Everest Group’s Sharang Sharma shares how enterprises are redefining AI success through four dimensions:  • Customer impact  • Business growth  • Agent empowerment  • Innovation Because AI isn’t just about working faster — it’s about building smarter, stronger customer experiences. Watch the full video here >> https://lnkd.in/geee4Jic #AI #CX #CXAccelerationHub #Beyondautomation #VXI #VXIGlobalSolutions

AI is redefining customer experience, but there’s one thing we can’t forget. AI continues to be the topic of the year. 83% of companies are increasing their AI spending to improve CX. Here are three powerful ways they’re using it: • Enhancing self-service so customers get answers fast. • Supporting agents with real-time insights for personalized service. • Improving processes to make everything smoother and more efficient. The result? Happier customers and employees. But here’s the key: as amazing as AI is, the best experiences still include a human touch. The winning formula isn’t AI versus human, it’s AI plus human. That’s what builds trust and loyalty. I’ll be tuning in to the NiCE Cognigy Virtual Event Unleash AI. Reimagine CX on November 12–13, 2025, at 11 a.m. ET, where industry leaders will share how to unlock growth, apply conversational and agentic AI, and redesign collaboration between people and technology. If customer experience matters to you — and you know it does — don’t miss it. It’s free, global, and packed with insights. Register here: https://lnkd.in/g3ieMJCz #UnleashAI #ReimagineCX #NiCECognigy

Is your AI improving CX or just adding cost? Every brand wants to say they’re “AI-driven.” But here’s the reality: most aren’t improving experience ... they’re just automating chaos and burning cash. Chatbots that frustrate instead of help. “Personalisation” that feels copy-pasted. Tools bought before the customer problem was even defined. AI isn’t a CX strategy. It’s a multiplier. It amplifies what already exists. If your customer experience is broken, AI just makes it fail faster and more expensively. Fix the leaks first. Then let AI scale what’s working ... not disguise what’s not. #CustomerExperience #CX #AI #Automation #ProfitLeaks #YOURCXC

Automation can reduce costs — but AI can multiply impact. ⚡️ In episode 3 of the CXA Hub series on Beyond Automation: What Companies Really Want from AI-Driven CX series, Michael R Hoffman shares how AI is revolutionizing CX by: • Curating every customer interaction in real time  • Enhancing human senses with emotional intelligence  • Creating a true multiplier effect across people, processes, and outcomes  Because the future of CX isn’t just automated — it’s amplified. Watch the full video here >> https://lnkd.in/g_eaKhrn #AI #CX #CXAccelerationHub #Beyondautomation #VXI #VXIGlobalSolutions

AI is redefining customer experience — but there’s one thing we can’t forget.   AI continues to be the topic of the year. In fact, 83% of companies are increasing their AI spending to improve CX. Here are three powerful ways they’re using it:   Enhancing self-service so customers get answers fast. Supporting agents with real-time insights for personalized service. Improving processes to make everything smoother and more efficient.   The result? Happier customers and employees.   But here’s the key: as amazing as AI is, the best experiences still include a human touch. The winning formula isn’t AI versus human, it’s AI plus human. That’s what builds trust and loyalty.   I’ll be tuning in to the NiCE Cognigy Virtual Event “Unleash AI. Reimagine CX" on November 12–13, 2025, 11 am ET, where industry leaders will share how to unlock growth, apply conversational and agentic AI, and redesign collaboration between people and technology.   If customer experience matters to you, and you know it does, don’t miss it. It’s free, global, and packed with insights. Register here: https://lnkd.in/g3ieMJCz #UnleashAI #ReimagineCX #NiCECognigy

In 2025, the biggest CX wins are less about technology and more about how teams adopt and humanize it. AI isn’t here to replace agents but to empower their empathy and decision-making. What’s one human touch or team practice you believe AI will never replace—and why does it matter so much in customer contact? Excited to hear your thoughts! #CX #CustomerContact #AI #CustomerExperience #HumanCentered #ContactCenter

Agentic AI is the new buzzword in customer service, but is it always the answer? Download the free Gartner® report here https://lnkd.in/dGpKUt_e According to Gartner®, knowing when not to use Agentic AI is just as important as knowing when to embrace it. Download the free Gartner® report to learn: - When Agentic AI can truly improve your chatbot - When it might fall short - What capabilities actually drive better CX outcomes #AgenticAI #CustomerService #Chatbots #CX #AI #Gartner #K2view

🚀 AI is redefining customer experience — from automation to empathy. Today’s customers expect instant, personalized, and human-feeling support. AI makes that possible through intelligent chatbots, emotion-aware systems, and predictive analytics that anticipate needs before they’re even voiced. In our latest NexAge Media article, we explore: 🔹 The tools leading the AI–CX revolution 🔹 How small businesses can implement them fast 🔹 Why AI doesn’t replace human connection — it amplifies it 👉 Full blog post: https://lnkd.in/ehMyWFM7 If you’re ready to build AI into your customer journey — strategically and seamlessly — we can help. 🎯 Book your free 30-minute Strategy Discovery Call https://lnkd.in/e8xQfmih #AICustomerService #CustomerExperience #Automation #DigitalStrategy #NexAgeMedia

𝐒𝐦𝐚𝐫𝐭 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬: The 24/7 Team Member You Didn’t Know You Needed 💬 Chatbots are no longer just “auto-responders.” They’re AI-powered digital assistants that can engage, understand, and even sell. 💡 Businesses use them to: ✅ Improve customer service ✅ Boost engagement ✅ Capture leads — even while they sleep At 𝐁𝐥𝐢𝐧𝐤𝐅𝐢𝐥𝐞 𝐕𝐞𝐧𝐭𝐮𝐫𝐞𝐬, we design chatbots that learn, adapt, and deliver human-like experiences — powered by AI and designed for real results. The future of customer interaction is conversational — and those who adopt early, win faster. Because when your business talks smarter, it grows faster🌱. #Chatbots #CustomerExperience #AI #Automation #BlinkFileVentures #DigitalTransformation #Innovation #BusinessGrowth

In #CX, chasing trends is easy. Delivering outcomes is rare. Before you adopt the next shiny #AI or automation tool, ask: Will this actually make life easier for customers or just make my tech stack look smarter? Real change starts with clarity. #CIO