abstract image of tree

Why agentic AI matters to your business

Across industries and geographies, we see a trend emerging—artificial intelligence (AI) agents are becoming our colleagues.

From customer support to software development, we see signs of what a human-agent partnership can look like in practice. Tools like AgentForce by Salesforce preview what’s to come—humans and AI agents working together, exchanging context, handing off tasks, and learning from each other at work.

Read more.

What are AI agents?

AI agents are intelligent, semi-autonomous systems that perceive, decide and act. The most capable agents can learn, adapt and produce dynamic outputs.

Unlike traditional automation, AI agents interact with people, data, tools and each other, driving autonomous, goal-oriented actions. They also increase the quality, repeatability, flexibility, speed and reliability of actions.

IDC’s FutureScape predicts that, by 2027, at least 40% of Global 2000 businesses will use AI agents and agentic workflows to automate knowledge work. If successfully implemented, productivity will at least double.

De l'asset à la responsabilité : la nouvelle équation de la propriété intellectuelle sous l'IA Act

Why agentic AI now?

  • Do more—better and faster
    Agentic AI enables unmatched speed and quality through intelligent orchestration.

  • Benefit from human + AI collaboration
    Agents augment human capabilities, automate routine tasks and provide dynamic support.

  • Achieve built-in governance
    With CGI’s responsible AI frameworks, agentic AI is deployed ethically, securely, and compliantly.

From tasks to ecosystems

Agents can be operational (e.g., monitoring, reporting), functional (e.g., web research, cost optimization), or orchestral (e.g., multi-agent task execution). Examples of agent tasks:

  • Analyzing financial data and producing insights
  • Matching consultants to job roles and updating CVs
  • Providing supply chain recommendations
  • Automating customer support triage and response
Arkistoinnin myytinmurtajat – Pitääkö olla huolissaan vanhoista järjestelmistä?
Woman and man looking at laptop

CGI’s responsible human-agent ecosystem

CGI builds responsible, enterprise-wide human-agent ecosystems to maximize the benefits and minimize the risks of agentic AI.

Our Human-Agent Partnership Management Framework ensures:

  • Defined roles and responsibilities for agents and humans
  • Life cycle oversight, from deployment to decommissioning
  • Ethical governance and transparency across decisions
  • Robust performance monitoring and optimization
  • Collaboration protocols to ensure seamless human-AI teamwork

How to get started

 

Envision | Set your agentic AI strategy

Explore | Identify ROI-led use cases

Engineer | Build human-agent ecosystems

Expand | Scale responsibly and sustainably

Our accelerators like CGI PulseAI, Orchestrated AI and DeepContext ensure faster value realization through modular, enterprise-ready platforms.

Why CGI for agentic AI?

 

  • Trusted advisor
    with global and industry-specific insights

  • Responsible AI
    expertise built into every engagement

  • Modular platforms
    for rapid deployment and scaling

  • Tailored agents
    across finance, supply chain, HR and operations

  • On-premise and cloud-ready solutions
    for full control and flexibility

Ready to build your agentic AI future? Contact our experts.

Let’s co-create your responsible AI agent ecosystem. Whether it’s modernizing legacy systems or accelerating digital transformation, CGI helps you move from automation to orchestration—with speed, trust and business value.

Agentic AI success stories