Firstsource

It was great to welcome Marc Hardwick and Duncan Aitchison from TechMarketView to our London office.   As a leading independent UK technology analyst firm, TechMarketView brings valuable perspective on the software and IT services landscape.   The conversation ranged across the shifts shaping the UK CX landscape — from Public Sector and collections challenges to how organizations are building more agile, outcome-focused operating models.   Thank you, Marc and Duncan, for the time and thoughtful insights. We look forward to the next conversation.   #WeMakeItHappen

We're delighted to welcome Sandeep Chouhan to the #FirstsourceAdvisoryBoard!   Sandeep brings over three decades of leadership at the intersection of finance, technology, and transformation. He has held CEO, COO, and CIO roles at leading global financial institutions, driving digital banking innovation, large-scale turnarounds, and international expansion across Asia, Europe, the Middle East, and Africa.   From pioneering digital banking launches to scaling global delivery models and leading complex turnarounds, Sandeep has consistently delivered growth, efficiency, and innovation at enterprise scale.   He has also served on multiple boards across financial services, technology, and digital infrastructure, and has advised several global organizations on strategy, transformation, and operating model redesign. As a mentor to founders in AI, analytics, digital assets, open banking, and cybersecurity, Sandeep brings a rare blend of strategic foresight and operational depth.   At Firstsource, Sandeep's expertise in AI-enabled transformation, digital operating models, and large-scale reinvention will be invaluable as we advance our #UnBPOᵀᴹ agenda and help clients build the next generation of intelligent, resilient enterprises.   Welcome aboard, Sandeep. | Ritesh Idnani | Aniket Maindarkar | Arjun Mitra | Ashish Chawla | Dinesh Jain | Hasit Trivedi | Himani Babbar | Jagriti Bhattacharyya | Karan Kapoor | Kumaran Shanmuhan | Rajiv Malhotra | Shamita Mukherjee | Sohit Brahmawar | Sundara Sukavanam | Venkatgiri Vandali | Vivek Sharma |

Some journeys stay with you long after they end, because of the people, the learning, and the growth they sparked.   Mubashir Ahmed Awais’ time at Firstsource is one such story.   A journey built on learning, contribution, and the confidence that comes from being supported by the right culture and team.   Check out his experience, and if Firstsource was once part of your story, too, there's a community waiting for you.   🔗 Join the growing firstALUM network: https://lnkd.in/gTB9mYXA   #LifeAtFirstsource #firstALUM #AlumniCommunity

Tomorrow, women across South Africa will pause their work, spending, and participation in daily life to highlight the urgent crisis of gender-based violence.   The numbers are heartbreaking, and impossible to ignore: 📌 Over half of women (51%) in South Africa report experiencing gender-based violence in their lifetime. 📌 A woman loses her life every 2.5 hours in South Africa, one of the highest femicide rates globally. 📌 15 women are murdered every day, alongside thousands of cases of assault and rape. 📌 South Africa’s femicide rate stands at 9 per 100,000 women, nearly five times the global average. At Firstsource, and Ascensos, a Firstsource company, we stand with our colleagues, partners, and the broader community in South Africa as they raise their voices through this powerful national action.   We stand for safety. We stand for dignity. We stand against gender-based violence.   #WomenShutdown #WomenForChange   Sources: The Star, ECR, News24, World Population Review, DefenceWeb

Healthcare providers lose millions chasing Accounts Receivables claims that were never going to pay. Firstsource is changing that. Instead of treating every claim equally, our AI-powered workflows zero in on the touches that truly drive yield - helping Revenue Cycle Management (RCM) teams focus effort where it creates measurable impact.   The difference comes from how it's built: - Smart allocation that routes claims to the right teams - Decision intelligence that guides the next best action - Real-time ROI visibility to track what's working - Predictive analytics that strengthen your end-to-end AR strategy   This is #UnBPO™ in action: intelligent operations that deliver outcomes, not activity.   👉 Learn more: https://lnkd.in/dmnwfFCC   #WeMakeItHappen #RCM #AIinHealthcare #FirstsourceHealthcare

Welcome to #LifeAtFirstsource, Annie Emil! #Firstsourcer #FirstForce #Leadership

Today, we celebrate the men who show strength in countless ways — at work, at home, and within themselves.   But we also acknowledge the silent struggles many carry. Because real celebration begins with support.   At Firstsource, we're committed to creating safe spaces where every colleague feels seen, heard, and able to reach out.   Here's to empathy. Here's to wellbeing. Here's to men showing up as their full selves. #InternationalMensDay #WeMakeItHappen #SafeSpaces #MentalHealthAwareness #LifeAtFirstsource     Source: Shortlister, Global Wellness Institute, Leal Mind 

The second edition of The UnBPO™ Quarterly is now live — tackling the gap between AI experimentation and enterprise-wide transformation. Most organizations can run AI pilots. Scaling them into disciplined operating models that reshape enterprise operations? That's where the real challenge lies. This volume goes beyond technology. It examines the mindset, structures, and decision-making models leaders need to turn AI from isolated proofs of concept into enterprise-wide intelligence. Inside, you'll find: • Why 95% of AI initiatives stall before delivering value • How leaders are moving from isolated automation to connected intelligence • Real outcomes from enterprises that made the shift Featuring perspectives from Ritesh Idnani, Jimit Arora, Aniket Maindarkar, Amar A., and Sreenath Ramakrishnan, Volume 02 moves the conversation from theory to execution — offering a clear view of what it takes to build organizations that adapt, decide, and deliver at speed. AI will reshape your industry. The question is whether you’ll lead that shift — or react to it. 👉 Read Volume 02: https://lnkd.in/gSYipmvk #WeMakeItHappen #UnBPOᵀᴹ #FutureofWork #WhatWeLeftBehind   | Arjun Mitra | Ashish Chawla | Dinesh Jain | Hasit Trivedi | Himani Babbar | Jagriti Bhattacharyya | Karan Kapoor | Kumaran Shanmuhan | Rajiv Malhotra | Shamita Mukherjee | Sohit Brahmawar | Sundara Sukavanam | Venkatgiri Vandali | Vivek Sharma |

Great to host Ivan Kotzev, CX Services Lead Analyst at NelsonHall, at our London office. NelsonHall has been a trusted voice in outsourcing research for decades, guiding enterprises with its NEAT benchmarking methodology.   Conversations with experts like Ivan give us fresh perspective on where customer experience is headed — and how businesses can move from transactional service to intelligent, outcome-driven engagement. Thank you for the time and insight, Ivan. Looking forward to continuing the dialogue. #WeMakeItHappen

Hyper-personalization is now the standard for CX in an AI-driven world — and Firstsource is powering this shift with intelligence, design, and scale.   In his latest blog, Sayed Ali Sharafudeen, CCXP, VP - DECX, explores how organizations are moving beyond segmentation to build real-time, AI-enabled customer journeys that feel genuinely personal.   Why it matters: 🔹 AI-powered customer centricity can boost revenue & profitability by 23% 🔹 Real-time analytics + AI unlock personalized, scalable, efficient CX 🔹 Responsible, explainable AI is fast becoming the trust advantage   Grounded in our UnBPO™ philosophy, the blog highlights what it takes to turn continuous data signals into intelligent action — and deliver personalization that's both impactful and ethical.   👉 Read the full blog: https://lnkd.in/gYUtXYik    #WeMakeItHappen #FirstsourceCX #UnBPO™   | Ashish Chawla | Sudha Bhat, CCXP |