It was great to welcome Marc Hardwick and Duncan Aitchison from TechMarketView to our London office. As a leading independent UK technology analyst firm, TechMarketView brings valuable perspective on the software and IT services landscape. The conversation ranged across the shifts shaping the UK CX landscape — from Public Sector and collections challenges to how organizations are building more agile, outcome-focused operating models. Thank you, Marc and Duncan, for the time and thoughtful insights. We look forward to the next conversation. #WeMakeItHappen
