IAG

Today, on National Agriculture Day, we celebrate our farmers! #AgDayAU is an important annual milestone, and time to reflect and celebrate Australia’s incredible farmers and our agricultural industry. Every day, Aussie farmers work hard to produce world class food and fibre, nourishing generations of Australians. They are renowned for their tenacity, innovation and commitment to cultivating high-quality products in a sustainable way. Agriculture is a challenging industry, and over the past year, many of our farmers have been impacted by extreme weather events, experiencing droughts through to record level flooding. Our WFI Insurance brand continues to support their recovery, working closely with partners such as the National Farmers' Federation, Farmsafe Australia Inc and Rural Aid to strengthen their resiliency and help protect them from future events. To find out how you can support Aussie farmers, please see: https://agday.org.au/

It’s Fraud Awareness week and IAG is urging Australians stay vigilant against rising insurance scams and recognise the signs of opportunistic motor and property insurance fraudsters. Insurance scams are a growing issue, with companies or individuals posing as insurers through paid search advertising, ad-spoofing, or doorknocking to deliberately mislead people seeking help.    IAG Executive Manager of Counter-Fraud and Intelligence Anthony McGrath is urging Australians to protect themselves by learning to spot the signs of a fake-operator: "While Claims Management Companies and Disaster Chasers are not illegal, some operate in a grey area, targeting and taking advantage of vulnerable Australians. If you think you’ve been scammed or contacted by one of these fake-operators, we urge you to immediately contact your insurer."   For more information on how to spot the signs and what do if you’ve been scammed, visit: https://lnkd.in/dGuYkCw3

We’re proud to launch an Australian-first study into Advanced Driver Assistance Systems (ADAS) to improve driver confidence and road safety Our new research revealed 60% of drivers are turning off crash prevention features such as autonomous emergency braking and lane keeping assist, and 70% say they would benefit from more information or training to help them use these systems effectively. In partnership with QUT and iMOVE CRC, we’re investigating how Australian drivers are using ADAS and what’s needed to improve confidence, education and safety outcomes on our roads. “IAG's research project will gather unique insights through observing Australian drivers while they’re operating ADAS safety features and identify behavioural barriers or knowledge gaps which could be addressed through greater driver education” - Shawn Ticehurst, Head of IAG Research Centre Learn more: https://lnkd.in/dZfGAw5b

Our NRMA Insurance brand has entered a new innings in its partnership with Cricket Australia, expanding its role as official naming rights partner across both Men’s and Women’s games. The significant multi-year term cements NRMA Insurance’s long-term support for the continued growth of the sport now and in the future.   To mark the announcement, NRMA Insurance CEO Julie Batch was joined by Cricket Australia Chief Commercial Officer Ed Sanders and superstar players Pat Cummins, Phoebe Litchfield and Georgia Voll at a special event in Sydney.   Building on the success of the initial partnership, established in 2022, the renewed agreement sees NRMA Insurance retain official naming rights to all Men’s Test Series in Australia for another six seasons. For the first time, the Platinum Partnership will also encompass women 's cricket with NRMA Insurance becoming the official naming rights partner of the Women’s International Series, which includes Women’s Test matches, Women’s One-Day International matches and Women’s T20 International matches for the next seven seasons, starting this summer.   NRMA Insurance CEO Julie Batch said, “In our centenary year we’re building on our heritage of protecting what matters - using our ongoing partnership with Cricket Australia to help the game so many of us love continue to thrive in the future.”   To learn more visit: https://lnkd.in/gvb6EdH7

We are pleased to release the 13th edition of our Quality Report, providing a comprehensive update on IAG's repair performance across our national motor and property networks for Financial Year 2024 – 2025. Report highlights include: 📝 Approximately $10.2 billion in claims paid 🏡 More than 108,000 property and motor inspections completed 🚘 78,022 motor quality inspections with an average score of 98% 🔧 4,800+ repair personnel trained across 139 sessions Our Executive General Manager Retail Claims Luke Gallagher said: "With severe weather events in Australia becoming more frequent and extreme, IAG’s priority remains supporting our customers and their communities to recover and rebuild from weather events as quickly as possible." You can read the full report here: https://lnkd.in/eXKQaKfb

Our NRMA Insurance Burwood branch has officially re-opened its doors! Located in Westfield Burwood in Sydney’s inner west, what was once a 25 sqm space has now grown to over 100 sqm, reflecting our commitment to meeting community needs and staying connected with our customers.   Burwood is renowned for its vibrant multicultural community and our team is proud to be able to offer help in Mandarin, Cantonese, Arabic, Greek, and Vietnamese.   We were honoured to have Jason Yat-sen Li, MP for Strathfield, and John Faker GAICD, Mayor of Burwood join us for the re-opening. Our Burwood team looks forward to welcoming local customers back to the new branch.

It’s here! Our NRMA Insurance brand, in partnership with Cricket Australia, is proud to announce the launch of the NRMA Insurance Ashes Trophy Tour, a journey bringing the spirit and legacy of the Ashes to communities across Australia.   Arriving safely at the Sydney Cricket Ground from the cockpit of our NRMA Insurance Helicopter and into the hands of cricket legend Steve Waugh – the MCC Waterford Crystal Ashes Trophy has officially commenced its tour route, offering fans a rare opportunity to see this iconic piece of cricket history up close at stops across NSW, VIC and SA before arriving in Perth ahead of the 2025–26 NRMA Insurance Men’s Ashes Series.   NRMA Insurance CEO Julie Batch said: “NRMA Insurance has been protecting what matters most for 100 years and is honoured to be helping an iconic symbol of cricket history, the MCC Waterford Crystal Trophy, travel the country ahead of the NRMA Insurance Men’s Ashes Series, and its hopeful return to a triumphant Aussie team.”   To learn more about the NRMA Insurance Ashes Trophy Tour route, please see: https://lnkd.in/gM2BXFiT.  

Today we released the ‘Severe Weather in a Changing Climate’ report, developed in partnership with the U.S. National Science Foundation (NSF) National Center for Atmospheric Research. The report, citing over 360 scientific publications, shows climate change is impacting the severity, frequency and geographical distribution of weather events, and that the risk to Australian communities is increasing, with many natural hazards worsening in a warming climate. IAG Managing Director & CEO Nick Hawkins said, “We have a long history of advocating for climate action, recognising that the changing climate and its impacts are intrinsically linked to our business and the communities we serve.  "The Severe Weather in a Changing Climate Report underscores our commitment to climate research and analysis to inform decision making and engagement with government, industry and communities as we seek to drive greater awareness and collaboration.” To access the full report, please see: https://lnkd.in/gJmXYUA2

While continuing to support customers impacted by the South East Queensland’s wild weather, IAG’s Major Event Response team is currently tracking the super-cell thunderstorms predicted for this weekend across Queensland. IAG Executive General Manager of Claims at Luke Gallagher said: “The NRMA Insurance Help Response Vehicles will remain open at the Jindalee Golf Course from 9am to 4pm over the weekend and into next week to help customers lodge their claims. IAG’s Specialist Hail Repairers are triaging claims to quickly repair hail damaged cars. “During a thunderstorm, safety is the number one priority. Our on-the-ground response team are on standby to mobilise and support impacted customers who may be impacted,” Mr Gallagher said. Watch Luke Gallagher from IAG’s Major Event Command Centre share tips on preparing your home for storms and explain how we’re supporting customers on the ground. For more information, visit: https://lnkd.in/eKFSn-fC

With more extreme weather forecast in SEQ in the days ahead, IAG has deployed a range of new technologies to enhance its Major Event response, ensuring faster decision making and better outcomes for customers. Our Executive General Manager Claims Luke Gallagher said: “Our teams are on the ground assisting customers to recover from hailstorms which caused significant damage to homes, vehicles and businesses across the region. "Fortunately, IAG is well placed to deploy its strong network of specialist hail and Partner Builder repairers to continue to assist customers when hailstorms strike.” The technologies in use: - An AI model is transforming the make safe process by rapidly identifying cases that require urgent emergency repairs. This enables faster decision-making, allowing customers to receive assistance sooner.  - A Situation Awareness Map (SAM), combining customer data with real-time hazard intelligence to prioritise emergency repairs and proactively reach out to affected customers. - Starlink satellite technology in Help Response Vehicles and by Property Assessors ensuring connectivity in remote or impacted areas. - A new Make Safe Tarping system providing durable, sustainable roof protection during major events. For more information, visit: https://lnkd.in/dQeDMdnM