HICAPS

𝗦𝗮𝗳𝗲𝗴𝘂𝗮𝗿𝗱 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗳𝗿𝗼𝗺 𝗳𝗿𝗮𝘂𝗱𝘀 𝗮𝗻𝗱 𝘀𝗰𝗮𝗺𝘀. With frauds and scams on the rise, HICAPS and NAB are committed to keeping you informed and empowering you with practical steps to safeguard your business, staff and patients. 𝗧𝗲𝗿𝗺𝗶𝗻𝗮𝗹 𝘁𝗮𝗸𝗲𝗼𝘃𝗲𝗿 – 𝗰𝗿𝗶𝗺𝗶𝗻𝗮𝗹𝘀 𝘀𝘁𝗲𝗮𝗹 𝗽𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝘁𝗲𝗿𝗺𝗶𝗻𝗮𝗹𝘀 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗶𝗻𝘁𝗲𝗻𝘁 𝘁𝗼 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗳𝗮𝗸𝗲 𝗿𝗲𝗳𝘂𝗻𝗱𝘀 𝘁𝗼 𝘁𝗵𝗲𝗶𝗿 𝗼𝘄𝗻 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. Tips on securing your terminal: - After hours ensure your terminals are out of sight to prevent theft. - After hours always keep your terminals plugged in so software updates can be pushed to terminals during non-operating hours. - During operating hours keep terminals in secure locations and always in line of sight. - Regularly check for tampering or unfamiliar devices near your terminal. 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗳𝗿𝗮𝘂𝗱 𝗮𝗻𝗱 𝘀𝗰𝗮𝗺𝘀 𝗽𝗮𝗴𝗲 𝗳𝗼𝗿 𝗱𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲, 𝗰𝗵𝗲𝗰𝗸𝗹𝗶𝘀𝘁𝘀 𝗮𝗻𝗱 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝘀𝗲𝗰𝘂𝗿𝗲. Together, we can protect your practice, your staff and your patients. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲 https://lnkd.in/gJgFrm5C

𝗦𝗺𝗮𝗹𝗹 𝗰𝗵𝗮𝗻𝗴𝗲𝘀, 𝗯𝗶𝗴 𝗶𝗺𝗽𝗮𝗰𝘁. 𝗛𝗼𝘄 𝗮 𝗚𝗣 𝗰𝗹𝗶𝗻𝗶𝗰 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 𝗮𝗻𝗱 𝗯𝗼𝗼𝘀𝘁𝗲𝗱 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗛𝗜𝗖𝗔𝗣𝗦 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲. Discover how Dani, from Bassendean Total Health Care, saw the HICAPS and Best Practice integration as an opportunity to rethink how her front desk operated. The result? Work flow efficiency, fewer errors, faster transactions and more time for what matters most – patients.   “It’s streamlined the billing process, eliminated manual data entry, and significantly reduced human error,” Dani says. “It’s made life so much easier for our team.” 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝘀𝘁𝗼𝗿𝘆 𝗮𝗻𝗱 𝘀𝗲𝗲 𝗵𝗼𝘄 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗰𝗮𝗻 𝗯𝗲𝗻𝗲𝗳𝗶𝘁 𝘁𝗼𝗼. https://lnkd.in/gWJeWYDn Best Practice Software Bassendean Total Health Care

𝗥𝘂𝗻𝗻𝗶𝗻𝗴 𝗹𝗼𝘄 𝗼𝗻 𝗿𝗲𝗰𝗲𝗶𝗽𝘁 𝗿𝗼𝗹𝗹𝘀? 𝗢𝗿𝗱𝗲𝗿 𝗶𝗻 𝘀𝗲𝗰𝗼𝗻𝗱𝘀, 𝗿𝗶𝗴𝗵𝘁 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝗛𝗜𝗖𝗔𝗣𝗦 𝗧𝗲𝗿𝗺𝗶𝗻𝗮𝗹. 𝗥𝗲𝗰𝗲𝗶𝗽𝘁 𝗿𝗼𝗹𝗹𝘀 𝗮𝗿𝗲 𝗙𝗥𝗘𝗘 𝗳𝗼𝗿 𝗛𝗜𝗖𝗔𝗣𝗦 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀! No calls, no forms, just a few taps on your terminal and your stationery is on its way. Keep your practice running smoothly and have the right supplies on hand when you need them. 𝗢𝗿𝗱𝗲𝗿 𝘀𝘁𝗮𝘁𝗶𝗼𝗻𝗲𝗿𝘆 𝗱𝗶𝗿𝗲𝗰𝘁𝗹𝘆 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝘁𝗲𝗿𝗺𝗶𝗻𝗮𝗹 𝗶𝗻 𝘁𝗵𝗿𝗲𝗲 𝗲𝗮𝘀𝘆 𝘀𝘁𝗲𝗽𝘀. 1. Select the support button on your terminal screen 2. Tap ‘order stationery’ 3. Confirm We’re here to support your practice every day, making sure you have what you need to keep things running smoothly. 𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 https://lnkd.in/ePsCMGGy

𝗦𝘁𝗮𝘆 𝗮𝗵𝗲𝗮𝗱 𝗶𝗻 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝘄𝗶𝘁𝗵 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘁𝗵𝗮𝘁 𝗺𝗮𝘁𝘁𝗲𝗿 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲. Get the essential updates you need - from real customer stories, product innovation, to the latest in health research. Plus, upcoming industry events, networking opportunities and tips to support your business. Join thousands of healthcare professionals staying informed and connected. 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝘁𝗼𝗱𝗮𝘆! https://lnkd.in/ggW4dMcJ

𝗖𝘆𝗯𝗲𝗿 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝗠𝗼𝗻𝘁𝗵 𝟮𝟬𝟮𝟱 – 𝗦𝘁𝗮𝘆 𝗦𝗮𝗳𝗲 𝗢𝗻𝗹𝗶𝗻𝗲 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 Do you know how to stay safe online? Knowing how to recognise red flags and ways to protect yourself is vital. Join experts for a free education session to learn simple tips to protect your money and stay safe online. Learn about: - the red flags of common cyber threats - ways to safeguard yourself - what NAB is going to help protect our customers and the community 𝗗𝗲𝘁𝗮𝗶𝗹𝘀: 28 October 2025, 1-2pm AEDT 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 https://lnkd.in/g6gxKRuZ

𝗔𝗔𝗣𝗠𝗔𝗔𝗡𝗭 𝟮𝟬𝟮𝟱 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 We’re excited to join you on 21-24 October at the Melbourne Convention and Exhibition Centre for four incredible days focused on everything Practice Management. 𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝘃𝗶𝘀𝗶𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗛𝗜𝗖𝗔𝗣𝗦 𝗧𝗲𝗮𝗺. Thinking about integration? We’ve got you covered! Want to streamline your practice? We’ve got you covered! Discover how our newly launched Bp Premier integration creates a smoother, more accurate and efficient claiming process for your practice. We love connecting with practice owners, managers and partners to share industry knowledge and truly understand how we can support you and your practice.

𝗟𝗔𝗦𝗧 𝗖𝗛𝗔𝗡𝗖𝗘 𝗧𝗢 𝗥𝗘𝗚𝗜𝗦𝗧𝗘𝗥! 𝟮𝟬𝟮𝟱-𝟮𝟲 𝗡𝗔𝗕 𝗛𝗲𝗮𝗹𝘁𝗵 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 - 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆 𝟭𝟲 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 Are you ready to uncover what your patients really want from their healthcare experience? In today’s evolving healthcare landscape, patients’ expectations are shifting. This webinar, presented by Dean Pearson, NAB’s Head of Behavioural and Industry Economics, reveals critical insights from the patients’ perspectives that will help transform how you deliver care. Sally Auld, NAB’s Group Chief Economist, will provide essential economic insights impacting the healthcare sector and our panel of experts will join for a live Q&A discussion. 𝗣𝗮𝗻𝗲𝗹 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀: Dr Michael Wright, RACGP President Shefali Saldanha, Executive HICAPS Product John Avent, Executive NAB Health and CEO Medfin will host the session This webinar has been approved for 1 hour of CPD learning for Healthcare Providers. A compliant Certificate of Completion will be provided to all attendees to self-upload to your CPD home / College. We hope you can join us. Feel free to extend this invitation to your colleagues. 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘁𝗼𝗱𝗮𝘆: https://lnkd.in/gafQGiqp

𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗔𝗹𝗹𝗶𝗲𝗱 𝗛𝗲𝗮𝗹𝘁𝗵 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝘀 𝗗𝗮𝘆 𝟮𝟬𝟮𝟱💙 Today we celebrate the incredible contribution of Allied Health professionals across Australia. From physiotherapists to chiropractors to optometrists, your work is vital to the health and wellbeing of our communities. This year’s theme, “Stronger Together”, reminds us of the power of multidisciplinary, team-based care in delivering better outcomes for patients. To all our allied health customers and partners, thank you for your passion, dedication, and the difference you make every day.

𝗠𝗲𝗲𝘁 𝗧𝗵𝗲 𝗧𝗲𝗮𝗺 𝗦𝗲𝗿𝗶𝗲𝘀: Introducing Emma, our incredible leader who delivers exceptional customer support. When you need support, she’s got you covered. 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗮 𝘁𝘆𝗽𝗶𝗰𝗮𝗹 𝗱𝗮𝘆 𝗮𝘁 𝘄𝗼𝗿𝗸 𝗹𝗼𝗼𝗸 𝗹𝗶𝗸𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂? No two days are ever quite the same. Most days, you’ll find me leading my team and making sure they have everything they need to create meaningful, positive experiences for customers. From small independently owned practices to large corporate clients, there’s always something new to learn. I love collaborating with teams across both HICAPS and NAB. Whether we’re helping a new business get started, supporting onboarding, or making sure our software integrates seamlessly with our terminal solution. Every interaction is a chance to make a real difference.  𝗧𝗲𝗹𝗹 𝘂𝘀 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗮𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 My role is all about making sure every point of contact with customers is a positive one. I want customers to feel confident that HICAPS is the right solution for them and their business. Whether it’s answering a quick question or helping solve a complex challenge, I’m here to support customers every step of the way.  𝗪𝗵𝗮𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝗮𝗯𝗼𝘂𝘁? I’m especially excited about our recent integration with Best Practice Bp Premier. I’ve been closely involved from the very beginning, so seeing it come to life is incredibly rewarding. This collaboration is a big step forward from what we were able to offer GPs. This integration allows us to streamline healthcare claiming, EFTPOS transactions and reconciliation for GPs, improving efficiency and patient experience.  𝗪𝗵𝘆 𝗱𝗼 𝘆𝗼𝘂 𝗹𝗼𝘃𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼? For me, it’s all about the people. I get to work with a fantastic, diverse team who are passionate about what they do. I love collaborating across different teams and coming up with new ways to support customers. But most of all, I love connecting with customers, understanding their needs and knowing that what we do at HICAPS genuinely makes a difference in their day-to-day work.

𝗖𝗮𝗿𝗶𝗻𝗴 𝗳𝗼𝗿 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀: 𝘄𝗵𝘆 𝘆𝗼𝘂𝗿 𝘄𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝘁𝗼𝗼 As a healthcare professional, you’re dedicated to caring and making a meaningful difference in patients’ lives. Prioritising your own mental and physical health isn’t just beneficial for you personally – it’s crucial to deliver quality patient care. Our latest article explores wellbeing in the workplace and how you can support your own health outside of the clinic environment. Read full article to find out how you can remain strong and sustainable throughout your career. 𝗥𝗲𝗮𝗱 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲: https://lnkd.in/gN4Q_6Nk