𝗠𝗲𝗲𝘁 𝗧𝗵𝗲 𝗧𝗲𝗮𝗺 𝗦𝗲𝗿𝗶𝗲𝘀: Introducing Emma, our incredible leader who delivers exceptional customer support. When you need support, she’s got you covered. 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗮 𝘁𝘆𝗽𝗶𝗰𝗮𝗹 𝗱𝗮𝘆 𝗮𝘁 𝘄𝗼𝗿𝗸 𝗹𝗼𝗼𝗸 𝗹𝗶𝗸𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂? No two days are ever quite the same. Most days, you’ll find me leading my team and making sure they have everything they need to create meaningful, positive experiences for customers. From small independently owned practices to large corporate clients, there’s always something new to learn. I love collaborating with teams across both HICAPS and NAB. Whether we’re helping a new business get started, supporting onboarding, or making sure our software integrates seamlessly with our terminal solution. Every interaction is a chance to make a real difference. 𝗧𝗲𝗹𝗹 𝘂𝘀 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗮𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 My role is all about making sure every point of contact with customers is a positive one. I want customers to feel confident that HICAPS is the right solution for them and their business. Whether it’s answering a quick question or helping solve a complex challenge, I’m here to support customers every step of the way. 𝗪𝗵𝗮𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝗮𝗯𝗼𝘂𝘁? I’m especially excited about our recent integration with Best Practice Bp Premier. I’ve been closely involved from the very beginning, so seeing it come to life is incredibly rewarding. This collaboration is a big step forward from what we were able to offer GPs. This integration allows us to streamline healthcare claiming, EFTPOS transactions and reconciliation for GPs, improving efficiency and patient experience. 𝗪𝗵𝘆 𝗱𝗼 𝘆𝗼𝘂 𝗹𝗼𝘃𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼? For me, it’s all about the people. I get to work with a fantastic, diverse team who are passionate about what they do. I love collaborating across different teams and coming up with new ways to support customers. But most of all, I love connecting with customers, understanding their needs and knowing that what we do at HICAPS genuinely makes a difference in their day-to-day work.
