Writing Feedback That Is Actionable and Practical

As performance review season approaches, I've been reflecting on a conversation from over a decade ago that still sits with me today. During my review, my manager told me I "needed to work on my confidence." When I asked for clarification, she said, "Think about how [male colleague] would have handled this situation." I can't fully fault my manager - who was herself a woman. We all carry internalized biases that we've absorbed from years of working in systems that often value traditionally masculine behaviors. It's a stark reminder that unlearning these patterns requires conscious effort from all of us, regardless of gender. That moment crystallized something I've observed throughout my career: vague feedback often masks unconscious bias, particularly in performance reviews. "Lack of confidence" is frequently used as shorthand to describe women's leadership styles, while similar behavior in male colleagues might be viewed as "thoughtful" or "measured." Here's what I wish that manager had said instead: 🔹 "I'd like you to take the lead in proposing solutions to the team, rather than waiting to be called on." 🔹"Let's work on defending your decisions with data when faced with pushback from folks." 🔹"I noticed you often preface your ideas with "I think..." Let's practice delivering recommendations with clear rationale and conviction." 🔹"Here are specific techniques to influence cross-functional stakeholders more effectively." As leaders, we are responsible for being intentional and specific in our feedback. Vague critiques like "needs more confidence" or "should be more assertive" without concrete examples or actionable guidance don't help our reports grow – they perpetuate harmful stereotypes. To my fellow managers preparing for year-end reviews: 🔹Be specific about behaviors, not personality traits 🔹Provide clear examples and contexts 🔹Outline actionable steps for improvement 🔹Check your biases - are you applying the same standards across your team? Remember: The impact of your words may last far longer than the conversation itself. #Leadership #PerformanceReviews #UnconsciousBias #WomenInBusiness #ProfessionalDevelopment

As an EY Partner, I gave feedback to thousands. Master the art of feedback - skyrocket your leadership: Bad feedback creates confusion. Good feedback sparks growth. Use the CSS (Clear, Specific, Supportive) framework to make your feedback land without friction. No more awkward silences or sugarcoating disasters: 1. Give positive feedback that actually feels valuable. ❌ Don’t say: “Great job!” ✅ Instead say: “Hey [Name], I really liked how you [specific action]. It made a real impact on [outcome]. Keep doing this—it’s a game-changer.” Why it matters: → Reinforces what actually works 2 Address underperformance without demotivating. ❌ Don’t say: “You need to improve.” ✅ Instead say: “I appreciate your effort on [project]. One area to refine is [specific issue]. A great way to improve would be [solution or resource]. Let’s check in next [timeframe] to see how it’s going.” Why it works: → Pinpoints the issue without personal criticism 3. Redirect someone without crushing their confidence. ❌ Don’t say: “This isn’t what I wanted.” ✅ Instead say: “I see where you were going with [work]. One way to make it even stronger is [specific suggestion]. What do you think about this approach?” Why it works: → Keeps feedback constructive, not critical 4. Push back on an idea (without sounding like a jerk). ❌ Don’t say: “I don’t think this will work.” ✅ Instead say: “I see the thinking behind [idea]. One challenge I foresee is [issue]. Have you considered [alternative approach]? Let’s explore what works best.” Why it works: → Keeps it a discussion, not a shutdown 5. Handle conflict without escalating it. ❌ Don’t say: “You’re wrong.” ✅ Instead say: “I see it differently—here’s why. Can we walk through both perspectives and find common ground?” Why it works: → Creates space for solutions, not arguments 6. Help someone level up their leadership. ❌ Don’t say: “You need to be more of a leader.” ✅ Instead say: “I see a lot of leadership potential in you. One way to step up is by [specific behavior]. I’d love to support you in growing here—what do you think?” Why it works: → Focuses on potential, not deficits 7. Coach someone who is struggling. ❌ Don’t say: “You need to step up.” ✅ Instead say: “I’ve noticed [specific challenge]. What’s getting in the way? Let’s find a way to make this easier for you.” Why it works: → Focuses on support, not blame 8. Give feedback to a peer without sounding like a boss. ❌ Don’t say: “You should have done it this way.” ✅ Instead say: “I had a thought—what if we tried [alternative]? I think it could help with [goal]. What do you think?” Why it works: → Encourages shared ownership of improvement 9. Close feedback on a high note. ❌ Don’t say: “Just fix it.” ✅ Instead say: “I appreciate the work you put in. With these adjustments, I know it’ll be even better. Looking forward to seeing how it evolves!” Why it works: → Ends on a motivating note — ♻️ Repost it to help others grow.

My go-to method for giving feedback to my students (it's NOT a "compliment sandwich" :) 👉 It's COIN! C - Context O - Observation I - Impact N - Next steps For example: "In our mock interview (C), I noticed that you kept circling back and repeating information when describing your design process (O). This repetition could potentially give the impression that you're unsure of your own methods (I). Let's work on creating a clear, linear narrative for each project and practice it until you can confidently deliver it within 2-3 minutes (N)." Why it works ↴ - It's clear and direct. No sugar-coating! - It focuses on specific actions and their effects. - It provides actionable next steps. - It avoids confusion (the feedback receiver knows exactly what to work on) What's your go-to feedback method? Share your thoughts below! 👇 #ux #uxcareers #UXLeadership #FeedbackTips

Giving feedback is one of the most important jobs of a leader, but doing it in a way that’s both direct and constructive takes some finesse. It’s not just about telling the truth—it’s about doing so in a way that uplifts rather than discourages. Here are a few principles I’ve relied on that can help you give feedback that truly supports growth: ✅Start with care: People are more open to feedback when they know it’s coming from a place of genuine support. Show that you’re invested in their success. ✅Be specific and actionable: Vague feedback doesn’t help anyone. Focus on specific behaviors and offer concrete ways to improve. This helps the recipient know exactly what they can work on, instead of wondering if what you shared was actually feedback or not! ✅Stay future-focused: Feedback should always look forward. Instead of dwelling on past mistakes, keep the conversation centered on what the person can do to improve going forward. Think of it like driving a car: your windshield is bigger than your rearview mirror because there’s more opportunity ahead than behind. ✅Balance challenge with support: Feedback shouldn’t just point out areas for improvement—it should also highlight strengths and superpowers. Striking that balance helps people see what’s working while understanding where there’s room to grow. How do you ensure the feedback you give supports growth? #LeadershipDevelopment #FeedbackCulture #EffectiveCommunication