Writing Persuasive Sales Emails

Last quarter I received a perfect cold email. It followed the same simple prospecting framework I teach. Here's a line-by-line breakdown of why it works so well: SUBJECT LINE: Make it all about them and reference your research Why it works: Shows that it's not spam or automated, and creates curiosity to open the e-mail and here what they have to say PARAGRAPH #1: Warm, personal, with a sincere compliment Why it works: Shows the prospect you took the time to learn about them, and humanizes you. PARAGRAPH #2: Share relevant observations based on research and a potential problem which their research uncovered Why it works: Shows that you are reaching out to identify a potential way to help them which they may not be thinking about PARAGRAPH #3: Shares specific, clear value proposition which includes the problem you solve and the outcomes you deliver Why it works: people need to clearly understand what you do so they can decide for themselves if it makes sense to meet with you. Sharing generic outcomes without being direct or specific confuses and annoys prospects because they still don't know what you do after reading the e-mail. PARAGRAPH #4: Soft Call to Interest (CTI): Ask if they have ever given thought to what you wrote, and if they're open to discussing further. Why it works: Never assume that a prospect needs what you are selling. Instead, confirm whether they've thought about the problem you solve and are open to discussing further. A call to interest (CTI) is much softer than a call to action (CTA), such as asking them to meet before you've confirmed they even have a need or interest. Don't assume anything, just ask and validate first. Kudos to the seller for sending a well-written, thoughtful e-mail.

I just deleted 147 cold emails without reading them. Here’s what they all got wrong: Every morning, my inbox looks the same. A flood of pitches from people trying to sell me something. Most days, I just mass delete them. But this morning, I decided to actually read through them first. Within 5 minutes, I spotted a pattern. Everyone was making the exact same mistake. They were all trying to close the deal. ALL IN THE FIRST MESSAGE 🥵 Let me show you what I mean (with two small examples): APPROACH A: "The Wall of Text" Send 100 cold emails with full pitch, calendar link, and case studies. • 3 people open • 0 responses • 0 intros This looks exactly like the 147 emails I just deleted "Hi [Name], I noticed your company is scaling fast! We help companies like yours optimize their marketing stack through our proprietary AI technology. Our clients see 300% ROI within 90 days. Here's my Calendly link to book a 15-min chat: [LINK]. Looking forward to connecting! Best, [Name]" BORING!!! APPROACH B: "Micro Conversations" Same 100 prospects, broken down into micro-convo's. Email 1: "Do you know [mutual connection]?" • Send 100 • ~40 open • ~20 respond Email 2: "They mentioned you're scaling your marketing team. I'd love to connect about [specific thing]." • Send to 20 who responded • ~15 continue engaging Email 3: "Would you mind if they made an intro?" • Ask 15 engaged prospects • ~10 intros Final score: • Approach A: No intros • Approach B: 10 intros How to Apply These Lessons (Tactical Summary): 1. Focus on Micro-Conversations: Break your cold outreach into smaller, manageable steps. Build rapport before making any asks. 2. Personalize Everything: Reference mutual connections, specific company milestones, or shared interests in every message. 3. Play the Long Game: Aim for replies in the first message.. not conversions. If you’ve been struggling with cold outreach, you might just need a new approach. Give this one a try and lmk how it goes.

The psychology behind CTAs that convert: (5 lessons from billions of emails sent) Your CTA (Call-to-Action) isn’t just a button or a link. It’s the moment where all your effort pays off. But here’s the truth: Most CTAs fail because they don’t consider the psychology behind what drives someone to click. Here are 5 CTA strategies I’ve tested that consistently drive higher conversions (and why they work): 1. Make the action feel easy: Instead of: “Complete Your Registration” I tested: “Get Started in 60 Seconds” Why this works: People avoid tasks that feel time-consuming or overwhelming. A CTA that emphasizes speed and simplicity lowers resistance. 2. Use urgency to create momentum: Instead of: “Sign Up for the Sale” I tested: “Ends Tonight: Claim Your 50% Off” Why this works: A deadline taps into FOMO (fear of missing out), pushing people to act now instead of “later.” 3. Highlight a benefit, not a feature: Instead of: “Learn More” I tested: “See How We Boosted Revenue by 27%” Why this works: People don’t want to “learn”. They want outcomes. A benefit-focused CTA paints a clear picture of the value they’ll receive. 4. Be specific, not generic: Instead of: “Click Here” I tested: “Download Your Free Email Template” Why this works: Clarity builds trust. When someone knows exactly what they’ll get, they’re far more likely to click. 5. Match your CTA to their stage in the journey: Instead of: “Buy Now” on a first touchpoint I tested: “Get a Free Demo” Why this works: Asking for too much, too soon, feels pushy. Tailoring your CTA to where the customer is in their decision-making process creates a smoother path to conversion. --- The Big Lesson: Your CTA shouldn’t be an afterthought. It’s the bridge between interest and action. Small tweaks like emphasizing speed, clarity, or outcomes can make a massive difference. What’s the best-performing CTA you’ve tested? Drop it in the comments.

In which of these 2 scenarios, will a sales rep sell more blenders? a) She nails the demo, flawlessly blending a smoothie in front of potential customers b) Same exact pitch, but when she pours the smoothie, she spills it all over the table Dr. Richard Wiseman conducted this exact study. More people bought the blender when she made an absolute mess. This phenomenon is called the "other shoe effect." The underlying principle: We instinctively know people aren’t perfect. So when someone appears too polished in high-stakes moments—job interviews, pitches, first dates—part of our brain asks: “What are they hiding? When does the other shoe drop?” The longer someone appears flawless, the more suspicious we get. This creates a dangerous cycle: • You try to appear perfect in the first impression • The other person's brain gets increasingly distracted wondering about your hidden flaws • When your imperfection finally shows (and it will), it hits much harder than if you'd acknowledged it upfront I learned this the hard way. When I first wrote Captivate, I tried to sound like an academic. My editor called it out: “This doesn’t sound like you.” So I rewrote the intro to be me, very me in a vulnerable way: “Hi, I’m Vanessa. I’m a recovering awkward person.” That vulnerability built instant trust. By dropping my shoe early, I built trust immediately and let readers know they were in good company. This is also how I introduce myself in conversations, and I have noticed everyone laughs and relaxes when I say it. There are a couple situations where you can actively use this effect: • Job interviews: After sharing your strengths, say "One area I’m still growing in is public speaking—which is why this role excites me." • Investor pitches: After a strong open, confess: "One challenge we’re still working through is [X], and here’s how we’re tackling it." • Team meetings: Proactively raise project risks, then offer a solution. Don’t let others discover it first. Rules to remember: • Choose authentic vulnerabilities, not fake ones • Drop your shoe AFTER establishing competence, not before • Pair vulnerability with accountability - show how you're addressing it Remember: The goal isn't to appear perfect. It's to appear trustworthy. And trustworthy people acknowledge their imperfections before others have to discover them.

Marty’s been fly-fishing 3 months every year for 52 years. This year, he took me with him. Here’s the first thing Marty taught me: “To attract fish, you need to use flies that mimic the bugs in the water.” “These are nymphs.” “Fish are more likely to bite if the fly resembles their natural prey, which right now are these guys.” “It’s called matching the hatch.” In sales, you have to match the hatch too. Your prospects are more likely to “bite” when you match the conversations already happening in their heads. How do you match the conversation? Mine success stories for quotes about what sucked before the customer switched – AKA the “before story.” The key is selecting words within quotes. Extra points if you find emotionally charged words like “nightmare.” For example, here’s a before story quote I found for HEY: “Been using HEY several weeks and no longer dealing with spam, long lists of “unread” messages, or sorting out annoying but important docs” And here’s how I used the before story quote in a cold email: “You shouldn’t have to deal with spam, long lists of ‘unread’ messages, or sorting out annoying but important docs.” The big idea? Good messaging isn’t written; it’s found. Match the hatch.

I get 400+ connection requests every week. 99% make the same mistakes. Only 1% get it right. Here’s how you can be that 1%. Before I preach: I’ve also made all these mistakes. I’m no exception. But, by now I’ve learned from it. I hope this post helps you avoid them. ❌ SENDING REQUESTS WITHOUT A NOTE. 99% of connection requests I get have no note. By adding no note, you’re asking the other person to spend at least 30 seconds looking at your profile title, understanding what you do, & decoding whether that’s relevant. Sure, they can do it for 10 people. But not 100+. You’re wasting an opportunity EVERY time you send a request without a note. ✅ SEND A NOTE, EVEN IF IT'S 2 SENTENCES. Forget writing detailed & specific notes. Just write 2 sentences. “Hi Pooja! I enjoyed reading your recent post on how to send connection requests. Now, I’d love to follow along your journey and hopefully contribute in a meaningful way.” That’s it. BOOM. You just 5x-ed your acceptance rate. ❌ ASKING FOR A "20-MIN CALL" No, most people don’t have time for a “20-min call.” I don’t have time for a “20-min call.” Because you haven’t convinced me what’s in it for me. Instead, here’s an idea: ✅ ASK, "HOW CAN I HELP?" That’s it. So simple. “Hi Pooja! I enjoyed reading your recent post on how to send connection requests. I also see you publish regularly. I’d love to follow along your journey. Also, if I can help in anyway, just let me know.” I will 1000% accept a request with such a note. Most people would. Build a relationship before asking for more. ❌ SENDING AN ESSAY FOR A REQUEST By sending long essay messages, you’ve made 3 mistakes: - You wasted your time - The other person probably didn’t read it - Your request got lost in the abyss ✅ SENDING A SHORT, SPECIFIC REQUEST WITH A COMPELLING WHY Make it easy for the other person to help you. Keep your message short, specific, and give them a REASON to help you. “Hi Pooja! I’ve read most of your posts on LinkedIn. There’s so much value in them. Thank you. I aspire to publish my book next year. Can you point me to any resources/tools that was helpful for you? If you already have it written down somewhere, let me know. P.S. I can help you compile a post on this if you’d like!” Now, you’ve given me 3 reasons to help you: - You’ve done your homework in reading my posts - You have a clear goal in mind - You already offered value in your “P.S.” I get it. All this is extra work. It takes time. But, these few minutes will make or break your chance to find your co-founder, next job, or even a best friend. If this helped you, please re-share the post and help your network! 👉 And, follow me if you'd like more of this. I publish a resource every day. P.S. Wanna send me a connection request? Now you know how to do it 😉 #writing #freeresources #unshackled #advice #linkedin

It’s not about sending more emails; it’s about sending the right ones. For a UK-based jewelry brand, email became the star of the show, delivering incredible results in just two months: - 36.75% open rate – outperforming industry standards with messaging that truly resonated. - 4.02% click-through rate – reaching and engaging the audience where it mattered most. ⁠- 800K+ revenue increase – all within just 60 days. Here’s how we made it happen: - Understanding the audience: We got deep into what matters to British women aged 25-55—elegance, simplicity, and timeless design. The result? Emails that felt personal and aligned with the brand’s identity.  - Building trust over time: Starting with 500 emails, we scaled gradually (20% daily), focusing on quality over quantity to build a strong sender reputation.  - Making every email count: Follow-ups were crafted specifically for engaged users, creating a sense of connection and driving real action. This wasn’t about sending more—it was about creating thoughtful, effective campaigns that delivered results. What’s the one email marketing insight you wish you’d known sooner? Drop it in the comments! #EmailMarketing #RevenueGrowth #Schbang

I’ve seen a lot of email marketers miss this one… 🛒 Abandoned cart and abandoned checkout are two very different flows. And yes, it matters... 👉 Abandoned Cart (Uses the "added to cart" trigger on Klaviyo)= someone browsed, added to cart, but didn’t start checkout. 👉 Abandoned Checkout (Uses the "started checkout" trigger on Klaviyo) = someone started checkout (so they’re much further down the funnel) but didn’t complete their purchase. I’ve seen marketers skip one or assume they’re the same, but the intent level between the two is completely different. 🧠 Cart abandoners usually need inspiration or reassurance, they’re still browsing. 💳 Checkout abandoners need urgency, reassurance or support, they were ready to buy but hesitated. When you treat both the same or not setting one up, you’re missing a huge opportunity.

Your sales emails suck. And guess what? I know because I get 30 of them a day. I see the same mistakes over and over...the boring intros, the endless rambling, and the generic pitches that make my inbox feel like a nightmare. Want to know why? Because your email has 3 seconds to make an impression. THREE. Seconds. That's how long you have before I hit "delete" So if you’re not cutting through the noise, you’re just part of the problem. Here’s why your outreach isn’t working: 🚫 Cut the fluff, now – “Hope you’re doing well” or “Just checking in” is a one-way ticket to the trash. No one has time for that. If you don’t get to the point within the first 5 words, you’re done. ✂️ Get to the point fast – Lengthy emails are a killer. Research shows emails under 50 words see 83% more replies. That means if you're writing a novel, you’re already losing. 📚 Personalize (like actually personalize) – "I see you're in [insert job title here]”—that's not personalization, it’s lazy. Do your homework and show that you understand my specific challenges and goals. If you don’t, I’m clicking delete before you even finish your sentence. 🎯 Relevance matters more than anything – If your email isn’t directly tied to what I’m trying to accomplish, it’s not going to get a reply. I don’t need a generic pitch; I need to know how you can help me solve my problems today. 🔥 Stop the lazy copy-paste – If I can tell you’re sending the same message to 100 people, I’m out. Your outreach should feel like you’re speaking to me, not to the entire world. Personalization isn’t just a buzzword. You’ve got 3 seconds to grab attention and show value. If you’re still using the same tired tactics, you’re wasting your time...and mine. 🎤 🫳 ALSO MASSIVE SHOUTOUT to the folks using video to prospect, can say that personalized video messages get a response from me every time. I LOVE them.

The biggest cold email mistake I see sellers make?  Telling your prospect what your product does.  Here's what the data says: 1. Buzzwords like optimize, streamline or all-in-one = 57% decrease in replies. 2. Mentioning AI in your email = 36% decrease in reply rate. 3. ROI language = 17% decrease in replies. Using language like this means you're telling your prospect what you DO, rather than what PROBLEM you solve. And unless you're a household name, explaining what you DO puts all the work on your prospect to figure out why that might be valuable to them. Your product's value = nothing without the context of the problem it solves. Outbounded prospects don't have time to think critically about your cold email and what problems your product might be able to solve for them. It's on YOU to describe their problem well enough to EARN their attention as to how your product can make that problem go away. --- Data Source = Analysis of 85M cold emails in collaboration between Gong, Jason Bay and 30 Minutes to President's Club for the upcoming 30MPC Cold Email Course.