Best Practices For Writing Community Newsletters

There are so many poorly done newsletters/email campaigns. As someone who turned an organization's newsletter w/ 15-20% open rates (quarterly) into two weekly newsletters each with consistently 65-70% open rate for years, I've learned a lot of lessons. Here's how to make your email something your audience can't wait to read: -Find the anti-pattern -5x value rule -Get over yourself, focus on delight -Trash compactor mindset -Only serve your fans What these mean: 1. Find the anti-pattern Figure out what your audience is craving for, that difference that would be so refreshing they would exhale when they learn about what you write. When I worked my first VC job, most VC fund newsletters were self-congratulatory announcements about portfolio company raises, investor press mentions, and occasionally a thoughtful piece. Pattern: Self-promotion in service of fund promotion. Anti-pattern: Zero self-promotion, only pure value given. Figure out what everybody does that is bad, and flip the script. 2. 5x value rule A lot of writers lack the humility to consider the fact that their idea/message/offer is simply just not as valuable as they think. When marketers/writers ask me for feedback, I tell them to consider what they think would be enough to get someone to care about their writing. Then 5x that bar. Make it so high a bar for value that it would be an "of course" decision for someone to read/respond/share about your stuff. 3. Get over yourself, focus on delight. It is obvious when newsletters are written with a KPI/explicit transactional goal in mind. Impress LPs to get them to invest. Convert those customers to subscribe for a plan. Get people to request meetings with you. If you provide delight in their experience of your product, the results will come. What would you do if you only want to make them as delighted as possible by your email every time they read it, without any conversion needed? Do that. The conversions will come. 4. Trash compactor mindset Remove the excess volume from your emails. I don't just mean concision in terms of length. Every marginal word you write should provide something of value - learning, insight, engagement, social proof, etc. If the next sentence doesn't raise or maintain the average value per word of your piece, don't include it. That might mean segment your audiences with different versions. Every sentence is a chance for the reader to lean in, or for them to rationalize why this is the last one of yours that they will read. 5. Only serve your fans. Don't try to get people onto your newsletter for subscriber-growth-sake. Every subscriber should be on your distribution because they make the active choice to become an audience member. If you had to describe what you write about and someone wouldn't automatically sign up, don't do it for them. Make something that will be shared word-of-mouth that will get them anyway. Opt-out list building does not make up for a low bar for content.

If I had to build my 60,000+ subscriber newsletter again from scratch today Here’s the 6 things I’d do ⬇️ Story time: starting my newsletter I went against a lot of best practices and yet I grew to 60,000 subscribers and over $180k in sponsor revenue in year 2. Sharing my tips below… ➡️ 1. The 50 Subject Line test Most newsletters fail because they pick a topic they *should* talk about and not something they are passionate about talking about. If you can’t write the newsletter for a year, you won’t see significant money. Sit down and write 50 subject lines about all the things you’d want to write about. Then categorize them and figure out who would benefit from those. ➡️ 2. Th 10 person survey I’d next find 10 people who fit that description and ask if you could send the first few newsletters to them for feedback. This gets you into the rhythm of producing while ensuring your format resonates. ➡️ 3. The 6 month test Once you’ve received feedback, I’d commit to a 6 month test of one format. Most newsletters fail because they simply can’t stay consistent. Sponsors and subscribers are looking for stability. Build the muscle of showing up. ➡️ 4. The 90/10 sales rule Most of you are starting a newsletter as a sales vehicle to your products…. And that’s OK but I’m starting to see newsletters that don’t add any value. They just sell. Focus on 90% value. 10% sales. This increases your referrals because no one refers commercials but they do refer documentaries. ➡️ 5. Network effects There are two network effects I’d focus on right from the beginning: - who do I know that reaches my audience on social? - who do I know that reaches my audience via email? Find 5 people in both cohorts who is just a few steps ahead of you and ask for a shoutout in exchange for a dedicated promotion of their product when you hit 10,000 subscribers. Here’s a sample script to steal: Hey ______! I love your content about X helping Y achieve Z. 6 months ago I started a newsletter helping those same people solve the following pain points: - pain point - pain point - pain point I’m now confident in the format, value and feedback I’ve received and looking to partner with a few people to help cross promote each other’s content. I know I’m a few steps behind you so I’d do a promo now and then again when I hit 10k as part of my 10k celebration! Here’s the copy for the promotion so you can see what (newsletter) is all about: Insert Promo copy Let me know what you think! Appreciate you, Name ➡️ 6. Inject yourself Many newsletters miss the opportunity to build emotional connection with their audience. Ways to build connection: - images - life updates - stories Those are the 6 things I’d do if I was starting my newsletter again today from scratch before I ever touched paid marketing. Let me know what you think!

Consider this: You carefully crafted a subject line and meta description for your latest newsletter, and it worked. You broke through the attention economy and you've enticed a supporter to open the email. But how do you get them to keep reading? How do you hold a reader’s interest in a world where attention spans are measured in a few seconds? Here are 8 tips to hook and engage your audience with email newsletters: 1. Read your emails out loud. If they don’t sound close to something you would say face-to-face, it needs humanizing. 2. Trim it. Then do it again. Chances are your emails are too long. If you try to stuff too many messages into one email, you might unintentionally compete with yourself. 3. Make your email scannable. People are easily put off by a wall of text. Scannable content gets the basic gist across in under eight seconds (a typical online attention span) just by scrolling through the message. 4. Extend your brand into your newsletter. Using the tools on email platforms like Mailchimp or Constant Contact you can extend visual aspects of your brand into your email through the header, colors, and fonts. 5. Make your newsletter mobile-friendly. The majority of users open their emails on mobile. So make sure your message reads well on phones and tablets. 6. Determine a regular cadence. In order to stay top of mind without annoying your supporters, we recommend a weekly cadence. 7. Use open loop writing. A reader engagement strategy to employ judiciously, an open loop is a story lead, question, or piece of information near the start of your newsletter that a reader needs to scroll down to satisfy. 8. Get your supporters to take action. Now that email open rates are becoming unreliable as engagement metrics, it’s increasingly important to provide your supporters with actions they can take. #EmailMarketing #AttentionEconomy #Marketing