Structuring A Technical Manual Effectively

If I had a dollar for every organization I've worked with where the SOPs were good, I wouldn't have a dollar. From my work with companies such as GSK, Novartis, and Pfizer, I hold that: 📋 SOPs must be functional above all else. Their purpose is to help people complete tasks successfully and safely, on time, with expected outcomes. ❌ But most SOPs fail because of: 1. Too Much Information • Every task 20+ steps • Information not concise or focused • Steps containing rationales (belongs in policy docs) • Poor titles that don't indicate task purpose Example of what NOT to do: "Please take a moment to review the testing documentation below." (It's not a favor—just write "Review the testing documentation") 2. Format & Language Issues ⚠️ • Walls of text without reading cues • No white space for visual breaks • Complex words where simple ones work ("utilize" vs "use") • Multiple actions crammed into single steps Real example of what NOT to do: "Remove one packet from the pouch and carefully add all contents to the water sample, swirl the sample until all the reagent dissolves into the solution." (That's 3 separate steps crammed into one!) 3. Structure Problems 🔍 • Steps not chronological • Sections bleeding into each other • Missing process mapping (critical for understanding flow) • Key information (like definitions) buried at the back ✅ The solution starts with three key principles: 1. Map Before Writing 🗺️Process mapping isn't optional; it's the foundation for any usable SOP (like your clinical trials, start with a protocol, not a prayer). 2. Write for Real Use ✍️One action per step, simple language (save the fluff for your cotton swabs). 3. Structure for Success 🎯Put key information where readers need it (hint: definitions belong up front, like your safety goggles). 💡 As I tell my pharma clients: "Will incorporating these concepts make your SOPs longer? Yes, sorry. Will it make them more usable? Yes, not sorry." ⚠️ Because in pharma, unusable SOPs aren't just inefficient—they're a compliance risk (or worse, accident) waiting to happen. Questions? AMA in the comments ⤵︎

Want to make your technical #documentation more effective? Keep it skimmable! I've found that using short, simple sentences and compact paragraphs makes documentation infinitely more useful for readers. When developers need answers, they scan documentation quickly, looking for specific information. By breaking content into clear sections with descriptive headings, you create natural "jumping-off points" that help readers navigate directly to what they need. Think of good headings as signposts guiding your readers through the content. Simple language and concise paragraphs reduce cognitive load, making your docs easier to understand, especially for non-native English speakers (which is an added accessibility win). Remember: technical documentation isn't creative writing. Its purpose is to convey complex information clearly and efficiently. #TechnicalWriting #Documentation #DeveloperExperience #TechComm #WritingTips #technicalwriter #InformationDevelopment #InformationDeveloper

Ever hit a wall of text and immediately tune out? That’s what happens when writing lacks structure. Good documentation isn’t just about what you say— it’s about how you present it. Here’s what makes content instantly clearer: ✅ Chunking – Break information into small, logical sections. One idea per chunk. ✅ Lists – Highlight key details instantly. Ordered for steps, unordered for related ideas. ✅ Headings – Act as street signs. Keep them short, clear, and easy to scan. When all three work together, the reader doesn’t have to think—they just find what they need. Before you publish, ask yourself: Can someone scan this and get the key points in seconds? If not, it’s time to restructure. Follow Andrew Eroh for Technical Writing Insights   #TechnicalWriting #TechComm #Documentation #UserExperience #ClearCommunication #WritingTips #TaskBasedWriting #ProcessImprovement #WritingProcess #EngineeringDocs