Effective Recognition Strategies for Diverse Teams

Your recognition program is hurting your culture. Not helping it. A leader once thought their annual awards ceremony was enough. But their team felt unseen and undervalued. Sound familiar? 87% of recognition programs focus on tenure. Not on behaviors that drive performance. Recognition isn't about: → Annual awards ceremonies → Generic "good job" emails → Quarterly gift cards → Public praise that makes introverts cringe It's about seeing what others miss. The best leaders I know understand: 1. Specificity and Timing Matter → Don't just say "great work"—say what made it exceptional + impact. → Small, immediate recognition beats big, delayed praise. 2. Recognition Preferences Vary → Ask your people how they want to be recognized → Some crave the spotlight, others prefer quiet conversations. 3. System Over Sentiment → Create a recognition rhythm. → Block time each week to notice what's working, not just what's broken. 4. Consistency is Key → Make recognition a regular part of your routine, not an occasional gesture. →Consistent recognition builds trust and reinforces positive behaviors. 5. Empower Peer Recognition → Encourage team members to recognize each other = culture → Peer recognition can be just as powerful as recognition from leadership. Research shows teams increase productivity by 14% with effective recognition Not by working harder But by noticing better. The leaders who build high-performing cultures? They don't have more time than you. They just leverage recognition as a multiplier. How do you recognize your team's efforts? 

Happy Employee Appreciation Week (EAW for short)! At Chase, we know that appreciation is more than just a yearly event—it’s a daily commitment. It means acknowledging the small, often unnoticed efforts that contribute to our success and expressing gratitude for the hard work that might not always be visible but is crucial to our achievements. In our fast-paced environment, recognition is essential. It fuels motivation, engagement, and a sense of belonging. As we kick off EAW this year, I want to highlight the importance of recognizing and valuing our incredible team members every day and share how I show appreciation – emojis and exclamation marks (and the occasional BOOM)! I love getting updates on achievements via email and use it as an opportunity to quickly thank our team and celebrate their success. Our jobs are hard! We’re breaking down big, complex challenges, at incredible scale and a positive and upbeat attitude supports and inspires people. I bring that to every interaction I have – particularly those that are in the thick of this work – as I know it inspires me when I experience the same. Here are some ways I do that: 1. Be Timely and Specific: Recognize achievements as they happen. Specific feedback is more impactful than generic praise (e.g., “You’re doing a great job” vs. sharing specifically what is great about the work that’s being done). 2. Personalize Your Approach: Understand what forms of recognition resonate with each team member. Tailor your appreciation to their preferences. Some folks prefer to be recognized privately vs. sharing praise in a big group setting and vice versa. I’ve also found some folks appreciate a written thank you more than saying it in a meeting. 3. Encourage Peer Recognition and Lead by Example: Foster a culture where colleagues appreciate and recognize each other by doing it yourself. Celebrate other peoples’ wins. Peer recognition can be incredibly powerful (and it helps boost morale and motivation, too). On that note, thank you to all my amazing Chase (and JPMorganChase) colleagues for your hard work, dedication, and passion. You inspire me every day, and I am grateful for everything you do. Let’s celebrate you this week and every week! 🎉 #EmployeeAppreciationWeek #Gratitude #Recognition

Ra ra doesn’t drive performance. Most leaders think they’re nailing recognition. They say: "Great job, team!" "Appreciate the hard work!" But here’s the truth: Generic praise doesn’t stick. It’s forgettable. It doesn’t motivate. And it certainly doesn’t drive performance. Why? 🚫 No specifics – People don’t know what they did well, so they can’t improve or repeat it. 🚫 It feels routine – When recognition sounds the same every time, it loses its impact. 🚫 It skips the ‘how’ – Effort, problem-solving, and resilience go unnoticed. 🚫 It’s impersonal – People feel valued when they’re seen, not when they’re lumped into a group. So, how do you fix this? ✅ Be specific and direct – Say exactly what stood out. "Your insights in that meeting helped us refine our approach - thank you for speaking up." ✅ Recognize the process, not just the results - Effort matters. Acknowledge persistence, creativity, and problem-solving, not just the final win. ✅ Make it public when possible - Celebrate people in front of their peers. It reinforces a culture of appreciation. ✅ Encourage peer recognition - Top-down praise is good, but recognition from colleagues builds stronger teams. ✅ Make it personal - Know what lights people up. Some thrive on public praise. Others prefer a private note. Know what motivates your team. Recognition isn’t about hype and cheerleading. It’s about reinforcing the behaviors and making people feel valued in a way that actually drives performance. If your praise isn’t driving behavior, it’s not recognition - it’s noise, and it’s time to rethink how you do it. #leader #team #recognition #highperformance