How Tech Giants Are Shaping the Future of Work

📌 “𝗙𝗼𝗿 𝗖𝗹𝘂𝗲𝘀 𝗢𝗻 𝗔𝗜’𝘀 𝗜𝗺𝗽𝗮𝗰𝘁 𝗢𝗻 𝗝𝗼𝗯𝘀, 𝗪𝗮𝘁𝗰𝗵 𝗧𝗼𝗱𝗮𝘆’𝘀 𝗧𝗲𝗰𝗵 𝗝𝗼𝗯𝘀”   I recently connected with Joe McKendrick to share my perspective on how AI is reshaping the tech workforce. Grateful to see our conversation featured in Forbes.   Joe underscores a point we’ve been emphasizing for months: 𝗔𝗜 𝗶𝘀 𝗻𝗼𝘁 𝗮 𝗵𝗲𝗮𝗱𝗰𝗼𝘂𝗻𝘁 𝗿𝗲𝗱𝘂𝗰𝗲𝗿—𝗶𝘁’𝘀 𝗮 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗶𝗲𝗿.   It moves the constraint from compute cycles to the Human Intent Layer, where talent, judgement, and abstraction become the new premium.   Fresh labor signals back this up: 🔹450,000+ US tech openings (CompTIA) 🔹AI-related job postings nearly doubled YoY 🔹50%+ wage premium for AI-fluency (PwC) 🔹Revenue per employee rising 3x faster in AI-driven sectors 🔹12%+ of tech job ads now reference AI—and climbing (Federal Reserve Bank of Atlanta)   As I note in the article, we’re not witnessing the end of software engineering—we’re seeing its evolution. Developers are becoming AI trainers, strategic integrators, and adaptive problem-solvers.   𝗖𝗼𝗱𝗲 𝗶𝘀 𝗮 𝗰𝗼𝗺𝗺𝗼𝗱𝗶𝘁𝘆. What matters is how well we frame problems, guide systems, and turn intelligence into outcomes.   Thank you, Joe, for the thoughtful conversation. To other leaders: where do you see this shift heading?   📖 Read the full article linked below.   #AI #FutureOfWork #TechJobs #Leadership

In the past two weeks, I’ve met with leadership at NiCE, Amazon Web Services (AWS), Zoom, and 8x8. There’s a pattern - here are some reflections on these conversations. AI is eating the enterprise communications playbook for breakfast. If you're not paying attention, you're already behind. Key assumptions that have guided the industry for decades are rapidly becoming obsolete in the age of AI. Here are SIX critical shifts occurring: ONE: Voice is the New UI. Remember “My voice is my passport” as a security phrase, now it’s my voice is my keyboard. APIs are old school. Enterprise-wide, applications and integrations will be voice-enabled from meetings (with AI scribes) to customer service. The future is frictionless, voice-first interactions and integrations, multilingual, and without code. TWO: Mind Your Data: AI without contextual data is like a kiss without a squeeze. Every data repository is a treasure trove, and new moats protect the repositories instead of business practices. Examples include Microsoft putting up CAPTCHA to access Teams meetings and Slack locking down its customers’ data. The new browser wars are unconcerned about eyeballs. THREE: Workflows are the New Apps. Forget simple automation. We're entering the era of AI-native automation, where AI handles complex workflows that require judgment. An AI that doesn't just listen to a customer call but understands the intent, updates the backend systems, and routes the follow-up autonomously. #GameChanger. FOUR: Bottlenecks Be Gone: The modern workplace has largely been throttled by human bottlenecks, and these bottlenecks will disappear. We see this first with code generation; developing new code is becoming the fastest part of a project. Other bottlenecks are various barriers to decisions, such as data collection and analysis. We are moving from concept to code to scale in days, not months or years. FIVE: Soon This Will Matter: As disruptive and consuming as AI has become, none of this matters, yet! That’s because AI isn’t that useful, yet. We are in the Scantron era again. Scantron bubbles revolutionized paper scoring. A good step, but digitization is what mattered. AI is automating existing workflows. The real stuff comes in the reimagination of work. The first glimpse of this is in agentic AI. Focus on outcomes, not processes. SIX: The Barriers to Entry are Changing: The comms sector has enjoyed numerous barriers to entry over the decades, and most of them are disappearing. AI is simultaneously commoditizing and enabling competitive advantage. Giants may or may not fall, but their businesses will radically change. The Giants Cometh. #AI #FutureOfWork #EnterpriseCommunications #VoiceAI #Automation #Tech  #UCaaS #CCaaS Tanya (Blackburn) Shuckhart John Sun Megan Donaldson Schevone Johnson

The future of work is evolving with the rise of agentic #AI - systems that can perceive, reason, and act independently to execute complex tasks across business functions.   At NVIDIA #GTC25 last week, Deloitte introduced Zora AI, an #AgenticAI platform built on the NVIDIA stack, designed to augment the workforce and transform enterprise operations.   The most impactful evolutions we’re seeing: ✅ AI agents are becoming digital coworkers: These systems can collaborate with humans and other agents, automating high-volume tasks in areas like finance, supply chain, and customer service, enabling employees to focus on strategic work. ✅ Real-world impact is measurable: Early adopters are starting to see productivity gains. For example, companies using AI agents for finance processes have cut costs and improved decision-making speed through real-time data analysis and scenario modeling. ✅ Rapid deployment and adaptability matter: Platforms like Zora AI are designed for flexibility - integrating with existing technologies and adapting to industry-specific needs, accelerating time to value.   As AI capabilities advance, organizations will need to rethink work design, governance, and how to foster trust in autonomous systems. How do you think the shift to an AI-augmented #workforce will unlock new ways of working and delivering value?   Read more: https://deloi.tt/41G9Mwh

 How AI Agents Will Transform the Future of Work | Insights from Microsoft’s “Journey to the Frontier” Report Are AI agents about to revolutionize your job? In this thought-provoking discussion, we dive deep into Microsoft’s “Journey to the Frontier” report and explore how digital agents are reshaping the workplace, organizational structures, and the very nature of human work. 🔍 What’s Inside: The evolution from traditional siloed organizations to project-based, outcome-driven teams How AI agents are moving from simple assistants to digital colleagues and, eventually, autonomous workflow executors The phases of human-agent collaboration - and what “Phase 4: The Matrix” could look like! Why creativity, judgment, and human connection remain irreplaceable skills The impact of constant interruptions and context switching on productivity How the rise of AI agents is changing management spans, middle management, and job satisfaction The emergence of new roles: agent trainers, specialists, and strategists Practical advice for students and professionals to stay ahead in the age of AI 💡 Key Takeaways: AI won’t just take jobs - it will transform tasks, create new roles, and demand new skills. Human strengths like creativity, judgment, and relationship-building will become even more valuable. Learning to work with, train, and manage AI agents will be a critical skill for the future. 👥 Who Should Watch: Business leaders and managers Students and early-career professionals Anyone curious about the future of work and AI 👇 Join the conversation: What do you think about the rise of AI agents? How are you preparing for the changes ahead? Share your thoughts in the comments!