Tips for Engaging Today's Users

People value what they create 63% more. Yet most digital experiences treat customers as passive recipients instead of co-creators. This psychological principle, known as the "Ikea Effect", is shockingly underutilized in digital journeys. When someone builds a piece of Ikea furniture, they develop an emotional attachment that transcends its objective value. The same phenomenon happens in digital experiences. After optimizing digital journeys for companies like Adobe and Nike for over a decade, I've discovered this pattern consistently: 👉 Those who customize or personalize a product before purchase are dramatically more likely to convert and remain loyal. One enterprise client implemented a product configurator that increased conversions by 31% and reduced returns by 24%. Users weren't getting a different product... they were getting the same product they helped create. The psychology is simple but powerful: ↳ Customization creates psychological ownership before financial ownership ↳ The effort invested creates value attribution ↳ Co-creation builds emotional connection Three ways to implement this today: 1️⃣ Replace dropdown options with visual configurators 2️⃣ Create personalization quizzes that guide product selection 3️⃣ Allow users to save and revisit their customized selections Most importantly: shift your mindset from selling products to facilitating creation. When customers feel like co-creators rather than consumers, they don't just buy more... they become advocates. How are you letting your customers build rather than just buy?

Your hotel isn’t competing with the hotel next door. It’s competing with Netflix. Let me explain. The biggest shift in hospitality isn’t location, price, or design. It’s attention. And in today’s world, attention is earned, second by second. Guests aren’t just choosing between your property and the one across the street. They’re choosing between your experience and the comfort of staying home, ordering in, and binge-watching another series in their pajamas. This is the reality nobody wants to say out loud. But it’s the truth. If your guest experience is boring, transactional, or forgettable, they’ll opt out next time. You’re not just selling a room. You’re selling a reason to leave the house. That’s a much higher bar than it used to be. So here’s the tactical side. If I were running your hotel’s guest experience and marketing, I’d do these 5 things today: 1. Audit every touchpoint for “wow” moments. Is there a single memory being created between check-in and check-out? If not, fix that first. People post about moments, not mattresses. 2. Train your team like they’re performers, not employees. Every smile, every gesture, every bit of eye contact is either building a story or breaking it. 3. Make your lobby and F&B spaces scroll-stopping. A cozy corner, a wild mural, a signature cocktail, give people something they want to share. If it’s not Instagrammable, it’s invisible. 4. Curate in-room content with intention. Partner with a local filmmaker. Highlight a behind-the-scenes video of your chef. Stream something you created. If people are gonna watch something, make it tell your story. 5. Start a content series around your brand personality. It can be on TikTok, Reels, or YouTube Shorts. But show your team, your guests, your stories. Let people feel your energy before they even book. Bottom line: you’re not selling beds anymore. You’re selling belonging, entertainment, meaning, and memory. If that feels like too much work, just know Netflix already has your potential guest’s full attention, and they’re not slowing down. ----- I'm Scott Eddy, keynote speaker, social media strategist and the #15 hospitality influencer in the world. I help hotels, cruise lines, and destinations tell stories that drive revenue and lasting results — through strategy, content, and unforgettable photo shoots. If the way I look at the world of hospitality works for you, and you want to have a conversation about working together, let's chat: scott@mrscotteddy.com.

When I was head of growth, our team reached 40% activation rates, and onboarded hundreds of thousands of new users. Without knowing it, we discovered a framework. Here are the 6 steps we followed. 1. Define value: Successful onboarding is typically judged by new user activation rates. But what is activation? The moment users receive value. Reaching it should lead to higher retention & conversion to paid plans. First define it. Then get new users there. 2. Deliver value, quickly Revisit your flow and make sure it gets users to the activation moment fast. Remove unnecessary steps, complexity, and distractions along the way. Not sure how to start? Try reducing time (or steps) to activate by 50%. 3. Motivate users to action: Don't settle for simple. Look for sticking points in the user experience you can solve with microcopy, empty states, tours, email flows, etc. Then remind users what to do next with on-demand checklists, progress bars, & milestone celebrations. 4. Customize the experience: Ditch the one-size fits all approach. Learn about your different use cases. Then, create different product "recipes" to help users achieve their specific goals. 5. Start in the middle: Solve for the biggest user pain points stopping users from starting. Lean on customizable templates and pre-made playbooks to help people go 0-1 faster. 6. Build momentum pre-signup: Create ways for website visitors to start interacting with the product - and building momentum, before they fill out any forms. This means that you'll deliver value sooner, and to more people. Keep it simple. Learn what's valuable to users. Then deliver value on their terms.

I just spoke with Elijah Woolery and Aarron Walter of the Design Better podcast about the hidden forces that drive product adoption and behavior change. Here's what product managers and growth leaders need to know: 🧠💡 Humans don't act rationally, and the environment affects behavior more than attitudes, preferences, or beliefs. This isn't just theory—it's the foundation of effective product design. A few insights worth noting: 🔄 Your biggest competitor isn't who you think. It's the status quo—what users are already doing. The biggest predictor that I'll exercise today is whether I exercised yesterday. 👁️ Don't ask users what they want; watch what they do. Brazil's stock exchange thought their users needed better information about expiring bonds. The problem? People don't remember expiration dates from 10 years ago. By focusing on the behavior (reinvestment) rather than awareness, we increased bond reinvestment 5X. 🎯 For truly successful product engagement, focus on what I call "uncomfortably specific key behaviors" rather than abstract metrics like retention or engagement. At One Medical, we increased bookings by 20% not by asking people to "get care" (who thinks that way?) but by recommending a specific doctor. ✨ Your users don't come in with fixed preferences—you help create them. The Significant Objects Project sold junk shop items on eBay with compelling stories, turning $50 worth of items into $3,500. As a product leader, it's your job to help users understand value, not assume they already know it. ⏱️ Present bias is real: Chime switched from "save money on overdraft fees" (future benefit) to "get paid two days earlier" (immediate benefit)—and saw dramatically better conversion. I run Irrational Labs, a behavioral economics consultancy with Dan Ariely, where we apply these principles to help products drive meaningful behavior change. What hidden forces are affecting your product experience? Listen to the full conversation here: https://lnkd.in/efB6FD_6 #BehavioralEconomics #ProductDesign #GrowthMarketing

Your competition is stealing your customers right now because they understand one thing you don't. Understanding your customers fully = building products people actually want to use. That's the goal. To get there, you can either: - Rely on your gut instinct and assumptions. - Actually learn what your customers need, think, and want. Just carry out these daily tasks: 1. Talk to your customers directly -  ↳ Give them easy ways to provide feedback through uninstall surveys, reviews, or customer support channels.  ↳ Reach out to power users and start conversations. Many customers actively want to help improve your product. 2. Make feedback frictionless -  ↳ Customers won't go out of their way to give feedback, so reduce friction with quick surveys after key interactions, in-app prompts for feature requests, open-ended responses in support tickets, and direct access to a real person. 3. Observe how customers actually use your product -  ↳ Data tells a different story than surveys.  ↳ Use analytics to see what features people use most, where they drop off during onboarding, and what actions lead to churn vs. retention. 4. Test and iterate based on customer input -  ↳ When feedback patterns emerge, act on them.  ↳ If feature requests keep coming up, prioritize them.  ↳ If customers are confused about a function, improve the UX. 5. Build relationships with your best customers -  ↳ Your most engaged users can become your best resource.  ↳ Keep in touch with them, get their input on new features, and make them feel heard. I had a user who loved our product so much that they actively shared feedback and even tested features before launch. They'll hop on a Zoom call with just 15 minutes notice. Now all you have to do is commit to customer research, and you'll build products people actually want to use. As you progress, incorporate: - Regular customer interviews - User testing sessions - Data analysis routines It's more effective than building in isolation based on assumptions. ♻️ Repost if you agree ➕ Follow me Blaine Vess for more

Sitting through another online event, nodding along, but not really feeling engaged? I just experienced this feeling last week in an online webinar. There has been trouble with tech, which consumed a lot of time, there was little interaction with the participants, and the wasn’t quite built for everyone in the room. I left feeling disappointed and unmotivated. I've been moderating events, facilitating workshops, and giving trainings now for over 20 years. In this time, I’ve learned that truly engaging and great events are rare. The good part: it is a skill that people can learn. Three takeaways that I share with folks who are just starting out or for those with more experience who could also need a check-in from time to time are the following: Preparation is key. Always keep the audience in mind. And, offer various ways to learn. Preparation: With the goal and purpose in mind you should design the event. From opening with welcoming, sharing the agenda and rules of engagement to delivering the content to closing with a summary and feedback. Do several dry runs, meaning that you go through your whole program without audience or maybe with colleagues who can give constructive feedback. Also consider which tech will be used and test it before using it. Audience: The event is not for you; it’s for the audience. What do you know about the people who are attending? Do the participants know each other? Which questions could you ask to learn about their expectations, needs, and knowledge? You can do that, i.e,. through polls, surveys, or discussions. Be flexible and don’t be scared to adjust the agenda if needed, and communicate why you are doing what you are doing. There have been so many times that I was a participant and I couldn’t follow the instructions, or I didn’t understand what was asked of me. Learning: People learn differently. By offering various ways to learn, engage, and participate, everyone in the room has a chance to achieve the set objectives. It might be useful to make learning and reflection materials accessible prior to, during, and after the event. Some people prefer working alone while others prefer working in groups. Some need to hear, others need to read content. Don't just think about what you like, but educate yourself about what people with different ways of thinking need. And let me be clear. You'll never please everyone in the room. That’s okay. But by following the above-mentioned tips, you can get pretty close. And remember, there is help out there - hello Ellen and team 👋🏾 What is important to you in virtual spaces? What have been good or bad experiences? Do you need help in creating more engaging and inclusive events? Send me a DM. #Facilitation #Workshops #Training #Virtual #SaferSpaces ALT- Text in the comments.

𝐇𝐨𝐰 𝐭𝐨 𝐁𝐮𝐢𝐥𝐝 𝐚𝐧 𝐀𝐦𝐚𝐳𝐢𝐧𝐠 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐰𝐢𝐭𝐡 𝐘𝐨𝐮𝐫 𝐀𝐮𝐝𝐢𝐞𝐧𝐜𝐞 Building an extraordinary relationship with your audience is vital for the success of your presentation. This relationship hinges on two crucial elements: intellectual and emotional connections. While logic engages your audience’s thinking, it is emotion that motivates them to take action. The intellectual connection stems from the content you present and the logical reasoning you employ to make your case. When you utilize charts, statistics, and survey results, you establish an intellectual bond with your audience. To establish an emotional connection, on the other hand, is relatively easier. The most effective way to achieve this is by using “you-focused” language, creating a balanced “I-You ratio.” Pay attention to how frequently you say “I” compared to “you” or “us.” “You” is your ultimate advantage—a single word that can work Wonders. To enhance your presentations, eliminate certain phrases such as: “I am going to talk about...” “What I would like to talk about...” “What I am going to do first is...” Instead, replace them with more captivating and engaging alternatives like: “Great news! You are about to learn ten techniques guaranteed to make your presentations memorable.” Compile a list of you-focused phrases that resonate with your presentations. Here are a few examples that I personally use to kick-start interactions. Feel free to incorporate them if they suit your style: “In your experience...” “If I were to ask you...” “You can feel confident...” “How often have you felt, seen, experienced...” “When was the first/last time you...” “It might interest/surprise/amaze you to know/learn/discover...” “Do you remember a time when...” “What advice did your dad/parents/mother/first boss give you?” “Think back to when you... frustrated/upset/happy/enthusiastic/disappointed?” Allow me to share a success story to emphasize the impact of a you-focused approach. Recently, I assisted a sales executive from a renowned hotel with a concise presentation aiming to secure a $500,000 convention in San Francisco. With two other cities competing fiercely, a compelling presentation was crucial. I recommended an opening that focused on the audience. “In the next 8 minutes, you will decide that the best decision you can make for your association and your members is to bring your convention to San Francisco and the Fairmont Hotel.” In this statement, I used “you” or “yours” five times and “Fairmont” once. This created a potent emotional connection. This was not the only element to successfully secure the sale. However, together we creative a compelling message that combined intellectual and emotional connection. Best of luck in forging strong connections with your audiences. If you require any assistance, I’m here to help. Let’s have a conversation. #presentationskillsexpert #keynotespeaker #publicspeaking #frippvt #patriciafripp

I'm noticing an interesting phenomenon happening on social media: The rise of silent supporters. People who consume tons of content but don't actually engage in the feed since many platforms (including X) publicly showcase "likes" & "replies". The only reason why I know this is because it's been happening to me. I obsessively track this stuff, constantly checking who are the people engaging with my content. Once in a while, I will have a conversation with someone who references multiple posts that I've done. The interesting part is oftentimes they didn't even engage with the post but consumed and maybe even shared it with their team (which in this case, a share is even better). But I guess this brings up the question of engagement in general and how valuable it really is? Yes, it should be used to track performance and even sentiment. But this doesn't fully showcase the impact that your content is having with your audience. 7 ideas that should help with this: 1) Have conversations with people who are engaging with your content and ask for feedback (so that you can replicate what's working) 2) Setup calls with people who follow you but maybe haven't engaged with your content (you might find that they love your content but just don't engage on social) 3) Allow people to join a private community or newsletter (and track engagement such as opens, sessions, etc.) 4) Host virtual or in-person events to deepen the relationship with your audience (you may find that they become more publicly supportive after they've attended an event, I know this is true for me) 5) Do more outbound community management (make it a daily goal of interacting with 5 different followers per day) 6) Test out different content formats (sometimes people may be supportive of you and what you stand for, but just don't learn or enjoy consuming the content format that you produce -- try video, photo, infographic, short form, long form, etc.) 7) Try different forms of engagement (like polls, questions, AMAs, etc.). Some people might not even use the "like" button but may be willing to respond to a question (or have a question to ask you if they were prompted to do so) As people become more inundated with social media, it's up to us as creators to find different ways of measuring our impact (as well as coming up with ideas to keep our audiences engaged along the way).