Incorporating User-Generated Content in Training

𝗛𝗼𝘄 𝘁𝗼 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗨𝘀𝗲𝗿-𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗲𝗱 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗶𝗻 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀 📚 Struggling to keep your learning and development (L&D) content relevant and up-to-date? I get it. The rapid pace of change in today’s business environment can make it hard to keep training materials fresh. Outdated content can lead to disengagement, ineffective learning, and ultimately a less competitive workforce. Here’s a game-changing solution: leverage user-generated content (UGC). Trust me, it's a powerful way to ensure your training materials remain current and highly relevant. Ready to revamp your L&D program? Here’s how to get started: 📌 Create a Platform for Content Sharing: Develop a dedicated space where employees can easily share their knowledge, experiences, and insights. This could be an internal social network, a forum, or a collaborative platform like Microsoft Teams. 📌 Encourage Peer-to-Peer Learning : Foster a culture where employees feel motivated to contribute. Recognize and reward those who share valuable content. This not only keeps the material fresh but also builds a sense of community and collaboration. 📌 Implement User-Generated Video Content : Allow employees to create short videos on specific topics, best practices, or recent learnings. Use these videos in your training programs to provide real-world insights and practical tips. 📌 Moderate and Curate Content: While user-generated content is valuable, it’s essential to have a moderation process to ensure the accuracy and quality of the information shared. Curate the best content and integrate it into your formal learning programs. 📌 Use Feedback Loops : Encourage employees to provide feedback on the user-generated content. This will help identify gaps, refine the material, and ensure continuous improvement. 📌 Incorporate UGC into Formal Training : Blend user-generated content with traditional training methods. This hybrid approach ensures that your training programs are dynamic, engaging, and up-to-date. Embracing user-generated content not only keeps your learning materials relevant but also empowers employees, fosters collaboration, and enhances engagement. Imagine a workforce that’s continuously learning and sharing knowledge, always ready to tackle new challenges. Got any tips on leveraging user-generated content in training programs? Share your strategies below! ⬇️ #LearningAndDevelopment #UserGeneratedContent #TrainingInnovation #OnlineLearning #EdTech #EmployeeEngagement #ContinuousLearning

Workday Training: Embrace a Team Approach Often, organizations tackle training in isolation, leaving the “change management” team to handle all training documentation. However, I believe that your functional users are the best resources for creating content for training guides. Given Workday’s configurable nature—especially its user interface—your functional users have valuable insights into the tasks and their specific configurations. Here’s an effective approach I recommend: 1) Build an Intuitive User Experience: Avoid having users navigate tasks by searching, unless they are power users. Searching is too advanced to start out learning Workday and requires users memorize tasks. I recommend build custom dashboards. 2) Involve Functional Users: Have your functional users create much of the content for your guides. They should proxy as someone in your target audience for the job aid and create a recording (securely especially if you’re using data of an actual user). During the recording, they should walk through the entire task and potential questions users might have. 3) Documentation Creation: Share the recording with someone on the training team who excels at creating documentation. This person can compile cohesive guides filled with screenshots, either using the video for visuals or by simulating the task with another user in the tenant. 4) Review Process: The documentation creator should send the guide back to the functional user for final approval. Trying to find one person to do all of this is difficult. There are people good at both (including several of us on the Legato team), but it’s not that common. Also, I like to really prioritize the time of the functional user who definitely has a lot more testing they need to do and not the time to do job aid design. For more advice like this, make sure to join our newsletter: https://lnkd.in/gZ-smcGc Training and User Interface design is a passion of our team at Legato Strategic. To learn how we can help empower your team, message me or fill out our inquiry form: https://lnkd.in/gcfv3Uxw #WorkdayStudent #LegatoStrategicConsulting

What if training felt as easy as watching a TikTok? It can. Just ask Temco Logistics. For frontline workers, time is everything. If training takes too long, requires too many steps, or isn’t relevant - guess what happens? They don’t engage. Temco Logistics knew this problem all too well. Their delivery teams needed quick, engaging, and accessible training, but traditional learning methods weren’t cutting it. So they tried something different. With eduMe, they turned training into bite-sized, social-media-style lessons that were: ✅ Short, engaging and meme-driven - built for how people actually consume content today ✅ User-generated - getting drivers and technicians involved in the creation process ✅ Instantly accessible - just a QR code scan away (This video is just one example of their unique content style - spot the eduMe swag 🧢) The result? 💥 A 300% increase in training engagement. ⚡️ Faster onboarding and upskilling across their workforce. 📈 Higher knowledge retention—because employees actually paid attention. The best training program isn’t the one with the most content. It’s the one that meets workers where they are and speaks their language. Let me know if you’d like to read the full case study - I’ll drop the link in the comments 👇