Creating a Safe Space for Learning from Mistakes

If we’re only training students to follow checklists and memorize procedures, we’re failing to prepare them for the actual demands of clinical care. Real-world healthcare doesn’t happen in perfect steps. It unfolds through uncertainty, judgment calls, missed cues, and split-second decisions. That kind of thinking can’t be taught through slides. It has to be lived through mistakes—early, safely, and often. We need to give learners the opportunity to struggle in simulations where lives aren't at stake. Let them mess up. Let them come into class and say, “I almost killed that patient four times.” That moment of vulnerability is gold. It tells us they’re finally moving past surface-level confidence and into real clinical thinking. It means they’re starting to ask, not just how to draw a syringe, but why they’re doing it in the first place. What symptoms led them there? Did they listen to the patient or just follow a protocol? Did they ask the right questions or ignore the clues? Here’s what today’s healthcare training must start doing: ➡︎ Create learning spaces where failure is encouraged, not punished ➡︎ Teach students to make decisions based on context, not just checklists ➡︎ Replace routine questions with scenario-based inquiry and clinical reasoning ➡︎ Guide students to explore the "why" behind every action they take ➡︎ Focus on communication and judgment, not just tools and technique Because here’s the truth: every hospital has different tools, different pumps, different setups. What doesn’t change is the clinician’s ability to think, adapt, and communicate clearly. If we want to build a healthcare workforce that performs under pressure, we have to design education that prioritizes thought over task and curiosity over compliance. That starts with allowing failure in the classroom, so students can learn how to truly care for patients in the field. VRpatients #PhysioLogicAI #nursing #nurse #simulation #VR #MR #XR #AI #Workforce #WorkforceDevelopment #WorkforceReady #AlliedHealth

Creating Teams Where People Actually Speak Up Want your best team members to share their real thoughts? Most don't. The Four Seasons hotel chain discovered why. Every morning, managers share what went wrong yesterday. No blame. Just solutions. Their "Glitch Report" meetings transform errors into wins. As their CEO says, "What's important isn't the error. It's the recovery." Here's how to build this psychological safety on your team: 1. Make failure acceptable. Leaders must fail first. Your team watches what you do, not what you say. Admit your mistakes before asking others to share theirs. 2. Ensure that all voices are heard. Try the speaking chip method. Give everyone five chips. Each comment costs one chip. When you're out, you listen. Suddenly, your quietest team members become your most valuable. 3. Make feedback safe. Create consequence-free critique sessions. People hold back honest feedback when they fear being blamed if their suggestion causes problems. Set clear expectations. "Your job is to point out problems, my job is to decide what to fix." After the session, the project owner makes decisions independently, protecting both the feedback giver and the creative vision. Psychological safety isn't just a workplace luxury—it's the difference between a team that merely performs and one that consistently breaks through to excellence.

Psychological safety isn’t a “nice to have.” It’s the foundation of every high-performing team. But let’s be honest: Most teams don’t feel safe. Here’s what that looks like: — People stay silent in meetings — Mistakes are hidden, not discussed — New ideas are shared in DMs, not out loud — Feedback is rare — or sugar-coated That’s not a sign of weak people. It’s a sign of weak leadership. Here’s how to build real psychological safety: 1. Listen to understand, not respond — Focus fully on what’s said without interrupting — Pause thoughtfully before replying 2. Welcome different opinions — Ask: “How do you see this differently?” — Encourage curiosity, not dismissal 3. Normalize healthy disagreement — Say: “Disagreement helps us grow — let’s explore it” — Stay calm and curious, not defensive 4. Respond to mistakes with learning, not blame — Ask: “What’s the lesson here for all of us?” — Celebrate courage to try, even when it leads to mistakes 5. Be vulnerable first — Share your doubts openly — Say: “Here’s where I’m stuck — any ideas?” 6. Create emotional safety — Make it clear: “All feelings are valid here” — Notice and address emotional undercurrents early 7. Encourage open feedback — both ways — Ask: “What can I do differently to help you succeed?” — Show gratitude for honest feedback 8. Build and maintain trust — Be consistent, honest, and transparent — Say: “Here’s what I’m working on — let’s keep each other informed” 9. Praise publicly, correct privately — Recognize achievements openly — Use the “feedback sandwich” for tough conversations 10. Support autonomy and growth — Say: “Feel free to experiment and learn — I’m here to support you” — Trust your team to build confidence and growth You don’t need to be perfect. You just need to be intentional. Because when people feel safe, they stop holding back — and start showing up. 🔁 Find this helpful? Repost for your network. 📌 Follow Natan Mohart for practical leadership insights.

Healthcare teams work in environments where every decision matters and uncertainty is constant. The most effective teams have figured out how to create spaces where people feel safe to speak up, ask questions, and acknowledge what they don't know. Start with Curiosity Strong teams approach problems with genuine curiosity. When something goes wrong, the question becomes "What can we learn?" rather than "Who's responsible?" This shift in language creates permission for honest reflection. Make Learning Visible Leaders who share their own learning moments - the cases that challenged them, the decisions they'd make differently, the questions they're still exploring - show that growth is ongoing for everyone. Vulnerability from leadership creates safety for the entire team. Protect the Voice of Doubt In high-pressure situations, the person who asks "Wait, are we sure about this?" might be saving lives. Teams that value these moments of pause create space for crucial safety checks. Design for Multiple Perspectives Pre-shift huddles, post-case debriefs, and regular check-ins ensure that insights from all team members can surface naturally. Every role brings unique observations. Respond to Mistakes with Systems Thinking When errors occur, psychologically safe teams examine the conditions that contributed rather than focusing solely on individual actions. This prevents future mistakes while maintaining trust. Teams that feel safe to voice concerns, ask questions, and share uncertainties discover innovations and improvements that more guarded teams miss entirely.

Most teams aren’t unsafe— they’re afraid of what honesty might cost.👇 A confident team isn’t always a safe team. Real safety feels like trust without fear Psychological safety isn’t about being nice. It’s about building an environment where truth can exist — without penalty. Where people speak up because they believe they’ll be heard, Not just to be loud. Here’s how to create a space where honesty doesn’t feel risky: 10 Ways to Foster Psychological Safety in Your Team 1️⃣ Acknowledge mistakes openly ↳ Normalize imperfection so everyone feels safe owning up. 2️⃣ Ask for feedback on your own performance ↳ Leaders go first. 3️⃣ Celebrate questions, not just answers ↳ Curiosity signals trust. 4️⃣ Pause for the quiet voices ↳ “We haven’t heard from X yet. What do you think?” 5️⃣ Replace blame with ‘Let’s find the cause’ ↳ Shift from finger-pointing to problem-solving. 6️⃣ Speak last in discussions ↳ Let others lead; you’ll hear their raw perspectives. 7️⃣ Reinforce confidentiality ↳ Discuss ideas without fear they’ll be shared publicly. 8️⃣ Encourage respectful dissent ↳ Conflicting views spark creativity. 9️⃣ Admit you don’t know ↳ Authenticity paves the way for others to do the same. 🔟 Offer thanks for honest feedback ↳ Show appreciation for candor, even if it stings. 1️⃣1️⃣ Set clear expectations for respectful communication ↳ Clarity creates comfort and consistency. 1️⃣2️⃣ Create space for personal check-ins, not just work updates ↳ Human connection builds trust faster than status updates. 1️⃣3️⃣ Invite rotating team members to lead meetings ↳ Empowering others signals trust and grows confidence. 1️⃣4️⃣ Support team members who take thoughtful risks ↳ Reward courage even when outcomes aren’t perfect. 1️⃣5️⃣ Recognize effort and growth, not just outcomes ↳ Celebrate the process, not just the win. Psychological safety doesn’t grow from good intentions, It grows from repeated proof that honesty matters more than perfection. ❓ Which one will you try first? Let me know in the comments. ♻️ Repost to help your network create safer, more trusting workplaces. 👋 I write posts like this every day at 9:30am EST. Follow me (Dr. Chris Mullen) so you don't miss the next one.