IT Infrastructure Management Best Practices for 2025

In 2025, deploying GenAI without architecture is like shipping code without CI/CD pipelines. Most companies rush to build AI solutions and create chaos. They deploy bots, copilots, and experiments with no tracking. No controls. No standards. Smart teams build GenAI like infrastructure. They follow a proven four-layer architecture that McKinsey recommends with enterprise clients. Layer 1: Control Portal Track every AI solution from proof of concept to production. Know who owns what. Monitor lifecycle stages. Stop shadow AI before it creates compliance nightmares. Layer 2: Solution Automation Build CI/CD pipelines for AI deployments. Add stage gates for ethics reviews, cost controls, and performance benchmarks. Automate testing before solutions reach users. Layer 3: Shared AI Services Create reusable prompt libraries. Build feedback loops that improve model performance. Maintain LLM audit trails. Deploy hallucination detection that actually works. Layer 4: Governance Framework Skip the policy documents. Build real controls for security, privacy, and cost management. Automate compliance checks. Make governance invisible to developers but bulletproof for auditors. This architecture connects to your existing systems. It works with OpenAI and your internal models. It plugs into Salesforce, Workday and both structured and unstructured data sources. The result? AI that scales without breaking. Solutions that pass compliance reviews. Costs that stay predictable as you grow. Which layer is your biggest gap right now: control, automation, services, or governance?

ITSM isn’t fading—it’s becoming the foundation for smarter, faster, and more secure operations. Back by demand—now with fresh insights from IT leaders across industries. The takeaway? ITSM is evolving—and if we don’t adapt our approach to automation, experience, and security, we’ll fall behind. 1. AI Will Take Over Repetitive Tasks Routine tasks won’t need human intervention. IT must solve complex problems—not reset passwords. ↳ Chatbots will handle Tier 0/1. ↳ ML will predict outages. ↳ Teams shift to strategy. 💬 Ben Ciaramitaro: “I can see AI helping customers navigate to the right person or service request but the IT systems humans have too many components we don’t want AI to have access to.” 2. ITSM & DevOps Will Work Together Silos are eroding. Speed + stability = modern delivery. ↳ Change workflows will integrate with pipelines. ↳ Approvals become faster + smarter. ↳ Shared visibility reduces friction. 💬 Michael Matzky-Eilers: “Most I like DevOps and ITIL are one. Come on guys, building bridges is the key. Builiding walls is for loosers.” 3. ITSM Will Expand Beyond IT The Business is joining in. Enterprise SM improves consistency + scale. ↳ One platform for internal services. ↳ Faster onboarding. ↳ Clearer outcomes. 💬 Luigi F.: "Looking ahead, it seems like we might just bring these elements together, which could really boost their effectiveness.” 4. UX Will Drive ITSM Strategy Users expect consumer-grade portals. Bad UX = friction + dropped tickets. ↳ Intuitive design wins. ↳ EX tracked with SLAs. ↳ Self-service is key. 💬 Vijay Shankar: “One challenge here is getting the bolted on solution working with the platform.” 5. Automation Will Scale ITSM Manual handling won’t scale. Capacity must increase without headcount. ↳ Automate repeat requests. ↳ Real-time resolution. ↳ From process to value. 💬 Srihari Jagannathan: “We at saasgenie believe AI powered ITSM solutions are the way forward.” 6. Cybersecurity & ITSM Will Converge Security needs speed + governance. ↳ Trigger incident workflows in real time. ↳ Enforce policy via ITSM. ↳ Use service data for audits. 💬 Luigi F.: “ITSM is really becoming key in cybersecurity, serving as the backbone of IT security.” 7. ITSM Will Be Invisible (In a Good Way) Frictionless IT accelerates business. ↳ Less approval drama. ↳ Proactive delivery. ↳ Support that just works. 💬 Hichem Guemiri: “I can confirm 100% the future you are taking about Bob Roark is already here with Halo.” Final Thought: The future is already in motion. Some teams are piloting Some teams are scaling Other teams are already ahead. The challenge? Align your strategy to where ITSM is going—not where it’s been. ♻️ Repost to help your network stay ahead. 🔔 Follow Bob Roark for practical ITSM leadership strategies that drive results. Quotes are from public comments on my original post: https://bit.ly/4hzFT6I. Views are my own and do not imply affiliation or endorsement by those quoted.

Blindly updating systems is a rookie move. Trust me, I've been there. I have fallen into that trap, wasting resources for minimal gain. But here's the secret: strategic modernization with targeted planning is the real difference maker. Think of your company as a house. You wouldn't just slap on a fresh coat of paint and call it renovated, right? No, you'd rewire, add smart features, and maybe even build an extension. That's strategic modernization. Let's look at some stats on what a difference it makes: Efficiency Boost: Modernizing IT systems can increase operational efficiency by 30-40%, making operations smoother and more productive. (IBM - United States) Cost Savings: Upgrading to modern IT infrastructure can cut maintenance costs by 20-30% over five years, freeing up budget for innovation. (McKinsey & Company) Revenue Growth: Digital transformation and IT modernization can boost annual revenue by 15-20%, thanks to enhanced customer experiences and streamlined operations. (Exadel) Ready to maximize every dollar? Let's renovate your house of tech, room by room: Step 1: Hunt for the Pain 🕵️♂️ Inspect your systems. Where are they creaking? Ask your team. What makes them want to move out? Check the numbers. What's causing your sky-high bills? Find those weak spots. They're your renovation priorities. Step 2: Set Your Sights 🎯 What's your dream house look like? Faster systems? Happier users? Make a checklist. What boxes must your new tech tick? Know your goals. It's the blueprint for your tech makeover. Step 3: Window Shop (But Make It Tech) 🛍️ Browse the market. What cool new tools fit your needs? Get some demos. It's like touring model homes. Try before you buy. Set up a mini-test and see what works. Choose wisely. Future you will toast to these decisions. Step 4: Crunch Those Numbers 🧮 Tally up costs. What's the price tag on this reno? Think long-term. How much will you save on energy bills? Show the ROI. Prove it's not just a vanity project. Make your case. Money talks. Step 5: Spread the Word (and Handle the Chaos) 📢 Tell everyone what's up. No one likes surprise construction. Plan for disruptions. When's the best time to tear down walls? Train your crew. New tools need skilled operators. Communication is key. A well-informed team makes for a smooth move-in day. Why This Matters - Smart updates create a tech home that's efficient and cost-effective. - Informed decisions lead to a house that grows in value over time. - When everyone's on board, your tech house becomes a true home. There you have it, folks! Your blueprint for a tech renovation that'll make your company the envy of the neighborhood. Follow for daily insights on tech leadership! Share your renovation stories in the comments! 👇

It’s prediction season, and one trend is clear—AI, edge computing and network transformation are no longer experiments: they’re business imperatives. Leaders aren’t chasing hype. They demand real outcomes. At GTT, we’re focused on delivering networking and security solutions that fuel growth, resilience and innovation. In 2025, we expect: - Real-time AI-powered security and Zero Trust frameworks to become essential. The C-suite will see security not just for compliance, but as a strategic business enabler—prioritizing proactive, adaptive resilience over reactive defenses. - DeepSeek to represent a seismic shift in how AI is consumed. With AI requiring less cost and energy, distributed enterprises will double down on AI that optimizes network performance, proactively detects and mitigates threats, cuts operational costs and enhances experiences—moving beyond experimental use cases to measurable outcomes. - Network-as-a-Service (NaaS) to become a strategic imperative. NaaS will evolve beyond on-demand models, shifting the burden of capital investments to providers and leveraging more cost-effective shared infrastructure. Businesses will rapidly adopt truly flexible, on-demand networking and security services to gain greater agility, scalability and cost efficiency via a dynamic OpEx model. The C-suite will increasingly favor this approach to thrive in today’s fast changing markets. - Edge, satellite, 5G and local compute to drive real-time business innovation. AI, IoT and distributed workforces will require ultra-reliable, low-latency networks that extend to the edge. By processing data closer to users and apps—with built-in security and seamless cloud integration—enterprises can unlock automation, react faster with real-time insights and introduce new business models. While the required apps remain uncertain, the need for an adaptable edge infrastructure is undeniable—all AI and data-driven innovation will rely on it. To stay ahead, businesses will future-enable their infrastructure, preparing for the unknown opportunities and demands of tomorrow. - Telcos to retrench and reinvent. Legacy providers will continue to retreat, divesting non-core assets and cutting costs, while others follow the path already paved by providers that have long recognized that connectivity alone isn’t enough—doubling down on cloud, security, and AI-driven services. The winners will be those that have built integrated, platform-based offerings, and are already delivering the secure, high-performance networks businesses need with corresponding robust, in-house technical support and professional services. Looking back at 2024, I’m proud to say we helped businesses stay connected and secure in an increasingly complex world. In 2025, we’ll continue delivering intelligent, high-performance networks that make innovation possible. Here’s to another year of connection, achievement and Greater Technology Together. #AI #Predictions #NaaS