Supply Chain Collaboration Techniques

In 2021, I proposed an initiative I thought was brilliant—it would help my team make faster progress and better leverage each member's unique skills. Brilliant, right? Yet, it didn’t take off. Many ideas or initiatives fail because we struggle to gain buy-in. The reasons for resistance are many, but Rick Maurer simplifies them into three core categories: (1) "I don’t get it" Resistance here is about lack of understanding or information. People may not fully grasp the reasons behind the change, its benefits, or the implementation plan. This often leaves them feeling confused or unsure about the impact. (2) "I don’t like it" This is rooted in a dislike for the change itself. People might feel it disrupts their comfort zones, poses a negative impact, or clashes with personal values or interests. (3) "I don’t like YOU." This is about the messenger, not the message. Distrust or lack of respect for the person initiating the change can create a barrier. It might stem from past experiences, perceived incompetence, or lack of credibility. When I work with leaders to identify which category resistance falls into, the clarity that follows helps us take targeted, practical steps to overcome it. - To address the "I don't get it" challenge, focus on clear, accessible communication. Share the vision, benefits, and roadmap in a way that resonates. Use stories, real-life examples, or data to make the case relatable and tangible. Give people space to ask questions and clarify concerns—often, understanding alone can build alignment. - To address the "I don't like it" challenge, emphasize empathy. Acknowledge potential impacts on routines, comfort zones, or values, and seek input on adjustments that could reduce disruption. If possible, give people a sense of control over aspects of the change; this builds buy-in by involving them directly in shaping the solution. - And to address the "I don't like you" challenge, solving for the other two challenges will help. You can also openly address past issues, if relevant, and demonstrate genuine commitment to transparency and collaboration Effective change isn’t just about the idea—it’s about knowing how to bring people along with you. #change #ideas #initiatives #collaboration #innovation #movingForward #progress #humanBehavior

Trust is not something you have, but something you do. 6 proven ways to build unshakeable trust with your team, TODAY: (Sample situations and scripts are included) 1. Say what you do. Minimize surprises. ➜Why: Consistency in communication ensures everyone is on the same page, reducing uncertainties and building reliability. ➜Situation: After a meeting, promptly send out a summary of what was agreed upon, including the next steps, owners, and deadlines. ➜Script: "Thank you for the productive meeting. As discussed, here are our next steps with respective owners and deadlines. Please review and let me know if any clarifications are needed." 2. Do what you say. Deliver on commitments. ➜Why: Keeping your word demonstrates dependability and earns you respect and trust. ➜Situation: Regularly update stakeholders on the project's progress. Send out a report showing the project is on track, and proactively communicate any potential risks. ➜Script: "Here's the latest project update. We're on track with our milestones. I've also identified some potential risks and our mitigation strategies." 3. Extend the bridge of trust. Assume good intent. ➜Why: Trust grows in a culture of understanding and empathy. Giving others the benefit of the doubt fosters a supportive and trusting environment. ➜Situation: If a team member misses an important meeting, approach them with concern and understanding instead of jumping to conclusions. ➜Script: "I noticed you weren’t at today’s meeting, [Name]. I hope everything is okay. We discussed [key topics]. Let me know if you need a recap or if there's anything you want to discuss or add." 4. Be transparent in communication, decision-making, and admitting mistakes. ➜Why: Honesty in sharing information and rationale behind decisions strengthens trust. ➜Situation: Be clear about the reasoning behind key decisions, especially in high-stakes situations. ➜Script: "I want everyone to understand why we made this decision. Here are the factors we considered and how they align with our objectives..." 5. Champion inclusivity. Engage and value all voices. ➜Why: Inclusivity ensures a sense of belonging and respect, which is foundational for trust. ➜Situation: Encourage diverse viewpoints in team discussions, ensuring everyone feels their input is valued and heard. ➜Script: Example Script: "I'd really like to hear your thoughts on this, [Name]. Your perspective is important to our team." 6. Be generous. Care for others. ➜Why: Offering support and resources to others without expecting anything in return cultivates a culture of mutual trust and respect. ➜Situation: Proactively offer assistance or share insights to help your colleagues. ➜Script: "I see you’re working on [project/task]. I have some resources from a similar project I worked on that might be helpful for you." PS: Trust Is Hard-Earned, Easily Lost, Difficult To Reestablish...Yet Absolutely Foundational. Image Credit: BetterUp . com

Are your procurement practices stuck in a "ONE-SIZE-FITS-ALL" mindset? We’ve all seen it: A company with strong sustainability goals tries to enforce the same standards across every supplier, expecting one policy to work in vastly different environments. But when it comes to sustainable procurement, what if the key isn’t in replication but flexibility? Take Toyota Motor Corporation, for instance. Their long-standing relationships with suppliers show that collaboration and visibility drive better results than rigid rules ever could. In fact, they describe their interactions as “almost intrusive” but in the best way. This approach ensures both sides remain committed to shared goals, like reducing waste or enhancing resource efficiency, while allowing each partner to bring unique solutions to the table. Imagine this: Rather than prescribing exactly how each supplier should reduce packaging waste, set a shared target say, a 15% reduction. One supplier might use smaller boxes, another might swap materials entirely. Both achieve the goal, but each does it in a way that suits their specific setup. But here’s the trick: For this mindset shift to work, transparency is essential. It’s about creating a culture of openness, where every team and supplier feels empowered to innovate toward that common objective. Consider taking inspiration from the UN Sustainable Development Goals. Which aligns with your company’s values? Could you integrate these into your procurement practices to guide not just one supplier, but your entire supply chain toward a long-term vision? Switching from a prescriptive policy to a shared goal mindset doesn’t just drive sustainability it fosters trust, creativity, and results that everyone can own. So, Is it time to rethink how you define “BEST PRACTICES”?

Procurement and supply planning are NOT enemies. This document shows 7 ways procurement & supply planning work together: 1️⃣ Shared Supply Plans ↳ Supply planners provide supply plans early, enabling procurement to anticipate volume requirements for materials ↳ Win: better pricing negotiations, reduced stockouts, and fewer rushed orders 2️⃣ Joint Supplier Evaluation ↳ Both teams assess supplier performance (lead times, quality, flexibility) ↳ Win: a unified view of supplier capabilities helps avoid capacity bottlenecks or late deliveries 3️⃣ Collaborative Lead-Time Optimization ↳ Procurement negotiates shorter or more reliable lead times; supply planners adjust inventory policies to capitalize on them ↳ Win: Less buffer stock needed, freeing up working capital and warehouse space 4️⃣ Data-Driven Reorder Policies ↳ Supply planners set reorder points and safety stock; procurement factors in supplier constraints and MOQs (Minimum Order Quantities) ↳ Win: Balanced inventory that prevents both overstock and stockouts 5️⃣ Building Scenarios ↳ Procurement and supply planners run “what-if” analyses together to evaluate alternative sourcing or shipping options ↳ Win: agility considering sudden demand spikes or supplier setbacks 6️⃣ Brainstorming Cost-Benefit Trade-Offs ↳ Procurement highlights price breaks for bulk purchases; supply planning weighs the carrying cost of extra inventory ↳ Win: decisions reflect both cost efficiency and operational realities, avoiding unintended supply chain issues 7️⃣ Driving Improvement Cycles ↳ Both teams regularly review supplier scorecards, forecast accuracy, and inventory health to refine strategies ↳ Win: continuous improvement culture, including better supplier relationships, leaner inventory, and higher service levels Any others to add?

The silent killer of your team efficiency: Closed communication. Closed communication loops can stifle innovation, breed resentment, and hinder progress. A 5-step plan to break out of closed communication loops: 1. Establish 'No Interruption' Zones • Set dedicated times for open discussion where all team members can share their thoughts without fear of interruption • Create a safe space by establishing ground rules, such as no judging, no interrupting, and respecting all perspectives • Encourage participation from everyone, especially quieter team members who may hesitate to speak up in typical meetings 2. Conduct Communication Audits • Regularly assess the effectiveness of your communication channels in promoting open dialogue and collaboration • Use anonymous surveys or one-on-one interviews to gather honest feedback about communication strengths and weaknesses • Analyze the data to identify patterns, bottlenecks, and areas for improvement in your communication processes 3. Implement 'Silent Meetings' • Begin meetings with a period of silent, written communication where all participants write down their ideas, questions, and concerns • This approach levels the playing field, giving everyone an equal chance to contribute without the pressure of speaking up in front of the group • Review the written feedback as a team, addressing each point and ensuring all voices are heard and valued 4. Encourage 'Active Listening' Workshops • Provide training for your team on the principles and techniques of active listening • Teach skills such as paraphrasing, asking clarifying questions, and maintaining an open, non-judgmental attitude • Practice active listening in role-playing scenarios and real-world conversations to build trust and foster two-way communication 5. Analyze Open-Door Policy Effectiveness • Gather data and feedback to evaluate the true openness and accessibility of your leadership team • Track metrics such as the frequency and duration of employee-initiated conversations, the diversity of individuals who take advantage of the open-door policy, and the outcomes of these discussions • Use this information to identify gaps between the intended and actual effectiveness of your open-door policy, and take steps to bridge those gaps Remember, breaking out of closed communication loops is an ongoing process that requires consistent effort and commitment from all levels of the organization. Start small, be patient, and lead by example. Join the 12,000+ leaders who get our weekly email newsletter. https://lnkd.in/en9vxeNk

I once worked with a team that was, quite frankly, toxic. The same two team members routinely derailed meeting agendas. Eye-rolling was a primary form of communication. Side conversations overtook the official discussion. Most members had disengaged, emotionally checking out while physically present. Trust was nonexistent. This wasn't just unpleasant—it was preventing meaningful work from happening. The transformation began with a deceptively simple intervention: establishing clear community agreements. Not generic "respect each other" platitudes, but specific behavioral norms with concrete descriptions of what they looked like in practice. The team agreed to norms like "Listen to understand," "Speak your truth without blame or judgment," and "Be unattached to outcome." For each norm, we articulated exactly what it looked like in action, providing language and behaviors everyone could recognize. More importantly, we implemented structures to uphold these agreements. A "process observer" role was established, rotating among team members, with the explicit responsibility to name when norms were being upheld or broken during meetings. Initially, this felt awkward. When the process observer first said, "I notice we're interrupting each other, which doesn't align with our agreement to listen fully," the room went silent. But within weeks, team members began to self-regulate, sometimes even catching themselves mid-sentence. Trust didn't build overnight. It grew through consistent small actions that demonstrated reliability and integrity—keeping commitments, following through on tasks, acknowledging mistakes. Meeting time was protected and focused on meaningful work rather than administrative tasks that could be handled via email. The team began to practice active listening techniques, learning to paraphrase each other's ideas before responding. This simple practice dramatically shifted the quality of conversation. One team member later told me, "For the first time, I felt like people were actually trying to understand my perspective rather than waiting for their turn to speak." Six months later, the transformation was remarkable. The same team that once couldn't agree on a meeting agenda was collaboratively designing innovative approaches to their work. Conflicts still emerged, but they were about ideas rather than personalities, and they led to better solutions rather than deeper divisions. The lesson was clear: trust doesn't simply happen through team-building exercises or shared experiences. It must be intentionally cultivated through concrete practices, consistently upheld, and regularly reflected upon. Share one trust-building practice that's worked well in your team experience. P.S. If you’re a leader, I recommend checking out my free challenge: The Resilient Leader: 28 Days to Thrive in Uncertainty  https://lnkd.in/gxBnKQ8n

Suppliers can make or break a Procurement team. And yet, supplier relationship management (SRM) remains an underutilized tool for many teams because of lack of time, resources, or know-how. 💡What is an SRM framework? A set of structured strategies and processes intended to enhance supplier performance and build relationships that can deliver a competitive edge. 💡 How do you use it? 1️⃣ Segment suppliers so the right SRM approach can be administered to each supplier. Make use of Kraljic matrix, preferencing, etc. I managed Spices commodity - a market with many suppliers and many customers. The category was largely transactional with the exception of some high profitability SKUs. 2️⃣ Measure supplier performance with defined KPIs and assess regularly to provide actionable feedback. It requires regular upkeep. A client of mine faced supplier performance issues repeatedly across several locations. There were no agreed upon metrics so there was no reliable way to track performance and deliver improvements. A scorecard solved the problem, even if it took months to roll out. 3️⃣ Build relationships through specific strategies based on segmentation. Set up recurring update calls. They are a great way to stay abreast of supplier performance, stakeholder feedback, new business needs, and changing market conditions. I had a bottleneck category with a development supplier. mutual win was to leverage the supplier’s innovation capability while de-risking supplies. So, our meetings would cover supply market risk + NPD discussions. 4️⃣ Assess and mitigate risk Identify risks associated with each supplier, be it financial, supply disruption, sustainability, etc. Risk can be rolled into the performance score card as well. Mitigation plans can include alternate supplier development, or build in contingency plans. 5️⃣ Manage relevant aspects through contracts Usually a part of category strategy development, but deserves special mention when obligations must be contractually defined (for ex., strategic alliances, performance improvement plans, etc.) 6️⃣ Ensure alignment with Procurement and Business goals The ultimate goal of any SRM program is to further overall business objectives. During the COVID years, cost became a second priority to supply assurance across many categories. Many of us tinkered with our strategies to rebalance priorities. Supplier communications became far more frequent to better understand market conditions, waivers were given on key KPIs like On Time In Full, etc. 💡Why do I like it? It is a simple framework which is heavier in execution.. as it rightly should be, given that it takes time to build relationships. 💡What are the pitfalls of this approach? While the approach itself is solid, organizations face challenges due to poor data management coupled with a lack of integrated digital solutions that can seamlessly weave in SRM with day-to-day Procure-to-Pay activities including contract management.

Two things happen too often once a deal is signed: 1️⃣ Procurement moves on. There are other deals in the queue after all. Unless there is an issue or upgrade, procurement seems to forget about it until the contract approaches the end date. I talked to a Head of Procurement yesterday who seems to do supplier management well. But in many industries (including tech), this seems the exception rather than the rule. 2️⃣ The sales person moves on. Perhaps a solution consultant or implementation specialist gets involved. But in my experience, the sales person is often focusing on the next deal. And only materializes if an upgrade or new opp is on the table. The best sales rep I ever worked with stuck around for a while but I don't see that very often. So to sum it up, the two parties who just spent a ton of time and effort crafting a deal rapidly disengage. And all too often, the business doesn't realize the expected (or hoped for) value that was originally intended. This is a huge problem in tech. So here's an idea: What is procurement and sales checked in: 🔸 a month or two after go live 🔸 halfway through the contract 🔸 a few months prior to the contract end date (at a minimum). Would both companies benefit from this effort? In my experience, it's time well spent: 🔹 supplier performance improves 🔹 supplier churn decreases 🔹 adoption increases 🔹 the overall relationship produces more value By staying close to the business, sales can understand how things are going and use the info to tailor solutions that increase value, build stronger relationships and develop expansion opportunities. By staying close to the situation, procurement can lean in to address issues and help the supplier improve and/or gather information that could be used to identify a better source in the future or structure a better contract. I can't say I do this all the time. But I've seen it work well and I'm going to try to do it more often. Is this a crazy thought? Perhaps it's actually better to hand off the baton?

Nerd alert. I chatted with someone about supplier portals this morning. Got me thinking that I should probably share some intel on what a supplier portal actually does and why they can be beneficial. What is a Supplier Collaboration Portal? Software that enables businesses to collaborate with their suppliers in real-time. It serves as a single point of access, allowing authorized stakeholders, including buyers, suppliers, and logistics partners, to interact, share information, and conduct transactions efficiently. Who Benefits from Supplier Collaboration Portals? 1. Buyers: gain improved visibility into supplier performance, enabling better decision-making based on data-driven insights. Streamlined processes lead to cost savings and increased efficiency in the procurement cycle. 2. Suppliers: experience several advantages when they collaborate through dedicated portals. They gain access to real-time updates on demand, enabling them to optimize their production schedules and inventory levels. Timely order notifications and simplified order fulfillment processes enhance supplier responsiveness, leading to improved customer satisfaction. Suppliers can track their performance metrics and identify areas for improvement. 3. Logistics Partners: collaboration portals facilitate smoother communication and coordination. Real-time tracking of shipments, streamlined logistics management, and simplified documentation processes reduce delays and errors, ultimately benefiting all parties involved. What pain points are addressed by Supplier Collaboration Portals? 1. Manual Processes and Errors Traditional procurement processes involving paper-based documents and manual data entry are prone to errors, delays, and miscommunications. 2. Lack of Visibility In a complex supply chain, businesses may struggle to gain real-time visibility into supplier activities and performance. A supplier portal provides comprehensive insights, enabling better decision-making and risk management. 3. Communication Gaps Miscommunication between buyers and suppliers can lead to delays, inventory imbalances, and damaged relationships. Portals promote clear and direct communication, resolving potential misunderstandings in a timely manner. 4. Data Silos Without a centralized platform, data often remains siloed across different systems and business processes, hindering comprehensive analysis. Supplier portals integrate data from various sources, presenting a unified view of supply chain operations. 5. Supply Chain Disruptions Unexpected disruptions, such as natural disasters or transportation delays, can cause supply chain bottlenecks Portals enable contingency planning and enhance visibility, minimizing the impact of disruptions.

Why Communication Is the Most Under-rated Skill in the Supply Chain Imagine this: A supplier informs of a material delay of three weeks. The planner makes note of it. The planner does not say anything to production and sales. The production machines go idle, the sales team thanks the customer for the purchase and promises prompt delivery, and finance observes unexpected depreciation. Why did all this happen? The planner simply missed sending out an email. I am not suggesting that poor communication is confusion in the supply chain; I am suggesting that poor communication leads to added cost. What poor communication leads to: - Delays become stockouts - Departments are at odds - Loss of customer trust How to fix it (practical suggestions): 1) Make it a common practice that there are standard updates → Use shared trackers or common daily huddles, so everyone sees the same information 2) Close the loop → Don’t assume “I sent the email” is good enough. Confirm that everyone on the receiving end has received it and they all align. 3) Translate the impact → Don’t just say “the material is delayed.” More help enhance the impact with something more like “the delay will push production out 10 days and it is going to impact customer X.” 4) Communicate that it has been escalated sooner → Raise the issue when it is small; don’t wait for it to become expensive. 5) Communication is not just setting up decoration in the logistics supply chain; it is risk management. Mini-challenge for you this week: Take one update that you normally send out, and write it again in 3 clear sentences: what happened, what it impacts, and what the next step is. Yup, that's how you build trust across teams.