Utilizing Soft Skills for Career Advancement

One of the toughest tests of your leadership isn't how you handle success. It's how you navigate disagreement. I noticed this in the SEAL Teams and in my work with executives: Those who master difficult conversations outperform their peers not just in team satisfaction, but in decision quality and innovation. The problem? Most of us enter difficult conversations with our nervous system already in a threat state. Our brain literally can't access its best thinking when flooded with stress hormones. Through years of working with high-performing teams, I've developed what I call The Mindful Disagreement Framework. Here's how it works: 1. Pause Before Engaging (10 seconds) When triggered by disagreement, take a deliberate breath. This small reset activates your prefrontal cortex instead of your reactive limbic system. Your brain physically needs this transition to think clearly. 2. Set Psychological Safety (30 seconds) Start with: "I appreciate your perspective and want to understand it better. I also have some different thoughts to share." This simple opener signals respect while creating space for different viewpoints. 3. Lead with Curiosity, Not Certainty (2 minutes) Ask at least three questions before stating your position. This practice significantly increases the quality of solutions because it broadens your understanding before narrowing toward decisions. 4. Name the Shared Purpose (1 minute) "We both want [shared goal]. We're just seeing different paths to get there." This reminds everyone you're on the same team, even with different perspectives. 5. Separate Impact from Intent (30 seconds) "When X happened, I felt Y, because Z. I know that wasn't your intention." This formula transforms accusations into observations. Last month, I used this exact framework in a disagreement. The conversation that could have damaged our relationship instead strengthened it. Not because we ended up agreeing, but because we disagreed respectfully. (It may or may not have been with my kid!) The most valuable disagreements often feel uncomfortable. The goal isn't comfort. It's growth. What difficult conversation are you avoiding right now? Try this framework tomorrow and watch what happens to your leadership influence. ___ Follow me, Jon Macaskill for more leadership focused content. And feel free to repost if someone in your life needs to hear this. 📩 Subscribe to my newsletter here → https://lnkd.in/g9ZFxDJG You'll get FREE access to my 21-Day Mindfulness & Meditation Course packed with real, actionable strategies to lead with clarity, resilience, and purpose.

Conflict gets a bad rap in the workplace. Early in my career, I believed conflict had no place in a healthy workplace. As I progressed, I realized that it was quite the contrary. The lack of conflict isn't a sign of a healthy work culture, rather it is an indication that important debates, discussions and differing viewpoints are being disregarded or suppressed. This insight revealed another key aspect: high-performing teams do not shy away from conflict. They embrace it, leveraging diverse opinions to drive optimal outcomes for customers. What sets these teams apart is their ability to handle conflict constructively. So how can this be achieved? I reached out to my friend Andrea Stone, Leadership Coach and Founder of Stone Leadership, for some tips on effectively managing conflict in the workplace. Here's the valuable guidance she provided: 1. Pause: Take a moment to assess your feelings in the heat of the moment. Be curious about your emotions, resist immediate reactions, and take the time to understand the why behind your feelings. 2. Seek the Other Perspective: Engage genuinely, listen intently, show real interest, and ask pertinent questions. Remember to leave your preconceived judgments at the door. 3. Acknowledge Their Perspective: Express your understanding of their viewpoint. If their arguments have altered your perspective, don't hesitate to share this with them. 4. Express Your Viewpoint: If your opinion remains unswayed, seek permission to explain your perspective and experiences. Remember to speak from your viewpoint using "I" statements. 5. Discuss the Bigger Objective: Identify common grounds and goals. Understand that each person might have a different, bigger picture in mind. This process can be taxing, so prepare beforehand. In prolonged conflict situations, don't hesitate to suggest breaks to refresh and refuel mentally, physically, and emotionally. 6. Know Your Limits: If the issue is of significant importance to you, be aware of your boundaries. For those familiar with negotiation tactics, know your BATNA (Best Alternative to a Negotiated Agreement). 7. Finalize Agreements: Once an agreement has been reached, continue the engagement to agree on responsibilities and timeframes. This ensures clarity on the outcome and commitments made. PS: Approach such situations with curiosity and assume others are trying to do the right thing. 🔁 Useful? I would appreciate a repost. Image Credit: Hari Haralambiev ----- Follow me, tap the (🔔) Omar Halabieh for daily Leadership and Career posts.

People will not stay where they are unappreciated. Low respect ends in high turnover. Emotional intelligence isn't just a 'soft skill.' It's your competitive advantage. Here are 6 ways to lead with it👇 1) Self-Awareness ↳ Set a 2-minute timer to name 3 emotions you felt today ↳ Ask a peer: “How do I show up under pressure?” 2) Self-Regulation ↳ Pause 6 seconds before reacting when triggered ↳ Say: “I’m noticing I feel...” to respond with intention 3) Motivation ↳ Remind your team why the work matters ↳ Celebrate progress, not just outcomes 4) Empathy ↳ Ask: “How’s this affecting you?” and actually listen ↳ Mirror back emotions: “It sounds like you’re feeling...” 5) Social Skills ↳ Start meetings with: “In one word, how are you?” ↳ End with: “What support would help you next?” 6) EQ in Action ↳ Team tension? Acknowledge both sides, name the issue. ↳ Change pushback? Validate issues, co-create next steps. Too many leaders mistake kindness for weakness. But the best leaders know: Empathy drives results. Which EQ habit are you strengthening this week? ♻️ Repost to help more managers lead with clarity—not control. And follow Justin Bateh, PhD for more.

People with high EQ earn up to $29K more per year. Why? Because emotional intelligence drives trust, leadership, and results. Technical skills might land you the job. Emotional intelligence gets you promoted. Most people think strong performance is enough. But here’s the truth: Promotions and raises don’t just go to the most skilled. They go to those who: ✅ Navigate conflict with calm ✅ Communicate clearly under pressure ✅ Make others feel seen and supported That’s emotional intelligence. And it’s one of the most overlooked leadership skills. What does EQ look like at work? 8 powerful ways to show it: 1/ Make space for emotions (even if you disagree). Validating emotions builds connection and trust. ➟ “I can see how that would be frustrating.” 2/ Set boundaries without apologizing. Clear limits show self-respect and strength. ➟ “I’m at capacity. Let’s find a better time to discuss.” 3/ Stay calm when others get defensive. Your steadiness helps de-escalate tension. ➟ “Let’s slow down and take one step at a time.” 4/ Admit when you’re wrong and adjust quickly. Owning mistakes builds trust and momentum. ➟ “That’s a good point. Let’s rethink this.” 5/ Pause to reset before emotions take over. A short pause prevents long-term damage. ➟ “I need a moment to clear my head. I’ll be back.” 6/ Express disagreement without creating conflict. Disagreeing respectfully keeps dialogue productive. ➟ “Here’s how I’m thinking about it…” 7/ Give feedback that helps people grow. Clarity with kindness inspires improvement. ➟ “Here’s what worked. One thing to try next…” 8/ Choose connection when it’s easier to shut down. Staying present shows maturity and care. ➟ “Let’s talk when you’re ready. I want to help.” These aren't “soft skills.” They’re the hardest (and most human) skills you’ll ever master. The results speak for themselves: Leaders with high EQ see: • 34% higher team engagement • 20% better productivity • 63% lower turnover But the real ROI? You become the kind of leader people don’t just follow. They fight to work with. Reshare ♻️ to help someone in your network. And give me a follow for more posts like this.

After my talk at the National Association of Neonatal Nurses (NANN) on cultivating compassion to enhance the NICU experience for all families, a nurse asked me a profound question. She wanted to know how to support a family who had been in the NICU for a long time and had grown tired, becoming more “challenging” or “difficult,” when in the beginning they were more “agreeable.” Immediately, her choice of words caught my attention. I had already shared how the language we use has power—it shapes how we think, speak, and act. I asked her to clarify what she meant by "difficult" and "agreeable." What specific behaviors had led the team to perceive the family this way? How had the communication with this family evolved from the start of their NICU journey? While it's true that heightened stress and emotions are common in the NICU, both for families and staff, we must be cautious about using labels like these. They can strain the relationship between families and staff, further isolating the family. It’s natural, in moments of frustration, to think “this family is being difficult,” especially when outcomes don’t match our expectations. But often, when a family is seen as "challenging" or "difficult," they are signaling a need for psychological safety. These families are frequently overwhelmed, anxious, or feeling powerless in an already stressful environment. Creating psychological safety in these moments is essential. It allows families to express their concerns without fear of judgment, building trust between them and the care team. As I shared with the nurses during my talk, families come to us with their own unique backgrounds- exposures, education, and experiences. Add to that information from other NICU families, their community, or what they’ve read online. All of this must be acknowledged. The key to building that connection is curiosity—asking questions to understand their perspective. This is how you can truly make a difference. As professionals, it's essential that we regularly practice emotional intelligence, effective communication, and empathy-driven compassion. These skills are intertwined, vital to our work, and can be continuously developed to foster meaningful connections and provide better support to those we serve. If you’re dealing with a complex case or want to improve your staff's ability to deliver compassionate, patient-centered care, feel free to send me a message. I’d love to provide a training session to support your team and elevate the care in your unit! 💚 #nicu #familycenteredcare #emotionalintelligence #compassion #nicubaby #nicujourney #nicuexperience #nicuparents #nicumom #addressingbiasinhealthcare #advocacy #communication #traumainformedcare #psychologicalsafety

As leaders, we have a powerful opportunity to shape our work environments and foster a culture of growth and innovation. One crucial aspect of creating a thriving workplace is ensuring psychological safety for our teams.🌟 Psychological safety is the belief that one can express their thoughts, ideas, and concerns without fear of negative consequences. It's the foundation upon which trust, collaboration, and high-performance teams are built. When individuals feel safe to take risks, share diverse perspectives, and learn from mistakes, remarkable things happen.✨ So, how can we as leaders cultivate psychological safety within our teams? Here are a few key strategies to consider: 1️⃣ Encourage open communication: Foster an environment where everyone feels encouraged to contribute their ideas and opinions. Actively listen, value diverse perspectives, and create opportunities for open dialogue. Embrace curiosity and ask questions that foster deeper understanding. 2️⃣ Embrace vulnerability: Lead by example and show vulnerability yourself. Share your own challenges, failures, and growth experiences. When you display authenticity, you inspire others to do the same. This creates an environment where mistakes are seen as opportunities for learning and improvement. 3️⃣ Celebrate diversity: Recognize and celebrate the unique strengths, backgrounds, and perspectives of your team members. Encourage collaboration and create spaces where everyone feels valued and included. Embrace differences and create opportunities for cross-pollination of ideas. 4️⃣ Foster a learning mindset: Encourage continuous learning and professional development. Create a safe space for experimentation and encourage your team to try new approaches without fear of failure. Encourage constructive feedback and provide support for growth and improvement. 5️⃣ Prioritize psychological safety in decision-making: Involve your team members in the decision-making process, seeking their input and ideas. Ensure that decisions are communicated transparently and that everyone understands the rationale behind them. This helps foster a sense of ownership and commitment. Let's build workplaces where individuals feel safe to take risks, share their thoughts, and contribute their unique talents. By prioritizing psychological safety, we not only create stronger teams, but also unlock the full potential of our organizations. 🚀 Join me in championing responsible leadership!!Together, we can empower our teams to thrive, innovate, and achieve remarkable success. 🌟🤝 #ResponsibleLeadership #PsychologicalSafety #BuildingStrongerTeams 🔽🔽🔽 📣 Share your experiences and insights on how you have fostered psychological safety in your teams. Let's learn from each other and create a positive impact on our work environments. Comment below and let's continue the conversation! 🗣️💬 Remember, responsible leadership begins with each one of us! 🌟🤝

🌍 The Real Reason Your Team Isn’t Connecting Might Surprise You 🛑 You’ve built a diverse team. Communication seems clear. Everyone speaks the same language. So why do projects stall? Why does feedback get misread? Why do brilliant employees feel misunderstood? Because what you’re facing isn’t a language barrier—it’s a cultural one. 🤔 Here’s what that looks like in real life: ✳ A team member from a collectivist culture avoids challenging a group decision, even when they disagree. ✳ A manager from a direct feedback culture gets labeled “harsh.” ✳ An employee doesn’t speak up in meetings—not because they don’t have ideas, but because interrupting feels disrespectful in their culture. These aren't missteps—they’re misalignments. And they can quietly erode trust, engagement, and performance. 💡 So how do we fix it? Here are 5 ways to reduce misalignments and build stronger, more inclusive teams: 🧭 1. Train for Cultural Competence—Not Just Diversity Don’t stop at DEI 101. Offer immersive training that helps employees navigate different communication styles, values, and worldviews. 🗣 2. Clarify Team Norms Make the invisible visible. Talk about what “respectful communication” means across cultures. Set expectations before conflicts arise. 🛎 3. Slow Down Decision-Making Fast-paced environments often leave diverse perspectives unheard. Build in time to reflect, revisit, and invite global input. 🌍 4. Encourage Curiosity Over Judgment When something feels off, ask: Could this be cultural? This small shift creates room for empathy and deeper connection. 📊 5. Audit Systems for Cultural Bias Review how you evaluate performance, give feedback, and promote leadership. Are your systems inclusive, or unintentionally favoring one style? 🎯 Cultural differences shouldn’t divide your team—they should drive your innovation. If you’re ready to create a workplace where every team member can thrive, I’d love to help. 📅 Book a complimentary call and let’s talk about what cultural competence could look like in your organization. The link is on my profile. Because when we understand each other, we work better together. 💬 #CulturalCompetence #GlobalTeams #InclusiveLeadership #CrossCulturalCommunication #DEIStrategy

Employees stay in unhealthy and toxic organizations longer than they should when: -They think leaving will negatively affect their career -They’re already familiar with this type of relationship -They can’t recognize that they’ve become accustomed to the abuse -They feel they can’t afford to due to financial reasons Retention shouldn’t be measured by presenteeism, where employees physically show up but can’t perform their duties due to illness, injury, and adverse health effects of various aggressions and poor behavior. You want to create a workplace where employees want to stay and thrive, not just stay and emotionally die. Here are four ways you can create a healthier workplace: 𝐖𝐞𝐥𝐥𝐧𝐞𝐬𝐬/𝐖𝐞𝐥𝐥-𝐛𝐞𝐢𝐧𝐠 - Well-being should be a priority by considering employees' physical, financial, mental, and emotional well-being. In creating an inclusive workplace, address behavior, policies, and procedures that can make the work difficult for systemically marginalized employees. 𝐄𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 (EQ) - Elevate the emotional intelligence of both leaders and staff. High EQ fosters collaboration, effective communication and conflict managment. Emotionally intelligent leaders and teams are self-aware, socially and culturally aware, and receive feedback well. 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞 𝐏𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥 𝐒𝐚𝐟𝐞𝐭𝐲 - Emotional intelligence leverages a psychologically safe culture and promotes belonging. When employees feel safe to show up as their genuine, authentic selves without negative consequences and their vulnerability (with healthy boundaries) rewarded, they are more apt to collaborate, challenge, and contribute. 𝐋𝐞𝐚𝐫𝐧 𝐒𝐞𝐥𝐟-𝐂𝐚𝐫𝐞 - Have leaders model self-care by normalizing taking time off and disconnecting from work. A culture that understands rest is productive decreases burnout and increases productivity and work-life alignment. By modeling these four competencies, your workplace has a better chance of working W.E.L.L. To learn more about the W.E.L.L. Method® and implementing it in your workplace, send me a DM or visit our website. Link in comments. What are some other reasons people stay at toxic workplaces? #wellbeing #emotionalintelligence #psychologicalSafety #selfcare

Ensure all voices are heard by leaning into CURIOSITY! Designing inclusive working sessions can start by inviting questions from EVERYONE- for example, the technique below honors introverted voices and fosters diverse perspectives. Try out some of these practical techniques below in your next meeting or collaboration session… Quiet Reflection Time:  ↳ Create an environment where everyone feels comfortable sharing their thoughts. Structured Brainstorming Sessions:  ↳ Ensure each participant has designated speaking time to reduce pressure. Rotating Facilitators:  ↳ Vary leadership styles and ensure diverse voices are heard throughout discussions. One-on-One Discussions or Smaller Group Settings:  ↳ Provide intimate settings where introverts can freely express their ideas. Techniques like this create an environment where everyone feels comfortable sharing their thoughts. This approach isn't just about diversity. It's about harnessing the power of all perspectives. Together, we can foster environments where every voice contributes to success. Let's ensure that every team member feels empowered to bring their best to the table.

Have you ever felt the need to bite your tongue at work, fearing that what you say could lead to punishment or humiliation? It’s a common scenario but one we need to change urgently for greater and healthier workplaces.  En español diríamos: te muerdes la lengua y te envenenas... de todo lo que tienes guardado y no has podido contar. #1:Understand What Psychological Safety Is Psychological safety, a concept introduced by Harvard Business School professor Amy Edmondson, is the belief that team members can take risks, express ideas and concerns, speak up with questions, and admit mistakes without fear of negative consequences. I became obsessed with it while working at Google and being a spokesperson about creating high performing teams. Remember, it’s not about being overly nice (I talked about toxic positivity last week) ; it’s about fostering authenticity and trust within the team. #2: Recognize Its Importance Psychological safety is crucial for sound decision-making, innovation, and operational efficiency. Why? Because when people feel safe, they engage more, share their creative ideas, and contribute to the team’s collective intelligence. Examples: - Imagine a team where members feel empowered to point out potential risks in a project. This openness can prevent costly errors and lead to better outcomes. - Think about a brainstorming session where no idea is too wild or far-fetched. This creates a breeding ground for groundbreaking innovations. #3: Implement Practical Steps to Foster Psychological Safety Creating a psychologically safe environment isn't a one-off task; it's an ongoing commitment. Some best practices I can recommend: - Encourage Open Communication: Make it clear that every voice matters. Regular feedback sessions and open-door policies can help. - Lead by Example: Show vulnerability as a leader. Admit your own mistakes and ask for feedback. It signals to your team that it’s okay to be human. This is the most difficult, I know. You might need your therapist to help you out. 😂 - Prioritize Employee Input: Actively seek and value your team’s input and suggestions. It demonstrates that their perspectives are essential for the company’s success. Now it’s your turn. Take these steps and start creating a safe space for your team to thrive. Let’s make it happen. What strategies have you used to foster psychological safety in your team? Share your experiences in the comments below! If you found this article helpful, don’t forget to like and share it with your network. #Leadership #TeamBuilding #PsychologicalSafety #WorkplaceCulture #Innovation