Building Emotional Agility in Fast-Paced Environments

Conflict is inevitable. Emotional intelligence is the antidote. This “conversation guide” is a blueprint for emotional intelligence in action. ✅ Every step here reflects self-awareness, empathy, impulse control, and respect for others’ perspectives — the core pillars of EQ. ✅ Difficult conversations often go wrong not because of what we say, but how and when we say it. ✅ Mastering these skills turns conflict into collaboration. ✅ You create safety, preserve dignity, and move toward solutions — not stand-offs. Bottom line: 🧠 The emotionally intelligent leader doesn’t avoid hard conversations because they know how to have them well. That’s where trust is built, relationships deepen, and real progress happens. Give it another read, and tell me what you think... HOW TO MASTER DIFFICULT CONVERSATIONS 1️⃣ Timing Matters ❌ Don’t ambush someone when they’re stressed or busy. ✅ “Can we find a time that works for both of us?” 2️⃣ Starting With Empathy, Not Ego ❌ Don’t jump in with blame or judgment. ✅ Begin by acknowledging their perspective and emotions. 3️⃣ Staying Steady, Not Reactive ❌ Don’t snap back or shut down. ✅ “Okay, I hear you. Can you help me understand what happened?” 4️⃣ Tackling It Early ❌ Don’t let negative feelings fester. ✅ Bring up issues when they’re still small. 5️⃣ Creating The Right Setting ❌ Don’t have tough talks in public or around peers. ✅ “Mind if we step aside and talk in private for a minute?” 6️⃣ Focusing On The Issue ❌ Don’t bring up past grudges or performance issues. ✅ Stay on topic and address one concern at a time. 7️⃣ Finding Common Ground ❌ Don’t frame the conversation as “winning” vs. “losing.” ✅ “We both want [X] by [date and time], right?” 8️⃣ Accepting Responsibility ❌ Don’t deflect or minimize your role in the situation. ✅ “I could’ve handled that better — my bad.” 9️⃣ Avoiding Absolutes ❌ Don’t use words like “always,” “never,” or “impossible.” ✅ Recognize nuance and exceptions to patterns. 🔟 Offering Solutions ❌ Don’t just present problems without plans for moving forward. ✅ “Here’s what I think could help... what do you think?” --- ♻️ Repost if this resonates. ➕ Follow Travis Bradberry for more and sign up for my weekly LinkedIn newsletter. Do you want more like this? 👇 📖 My new book, "The New Emotional Intelligence" is now 10% off on Amazon and it's already a bestseller.

Conflict gets a bad rap in the workplace. Early in my career, I believed conflict had no place in a healthy workplace. As I progressed, I realized that it was quite the contrary. The lack of conflict isn't a sign of a healthy work culture, rather it is an indication that important debates, discussions and differing viewpoints are being disregarded or suppressed. This insight revealed another key aspect: high-performing teams do not shy away from conflict. They embrace it, leveraging diverse opinions to drive optimal outcomes for customers. What sets these teams apart is their ability to handle conflict constructively. So how can this be achieved? I reached out to my friend Andrea Stone, Leadership Coach and Founder of Stone Leadership, for some tips on effectively managing conflict in the workplace. Here's the valuable guidance she provided: 1. Pause: Take a moment to assess your feelings in the heat of the moment. Be curious about your emotions, resist immediate reactions, and take the time to understand the why behind your feelings. 2. Seek the Other Perspective: Engage genuinely, listen intently, show real interest, and ask pertinent questions. Remember to leave your preconceived judgments at the door. 3. Acknowledge Their Perspective: Express your understanding of their viewpoint. If their arguments have altered your perspective, don't hesitate to share this with them. 4. Express Your Viewpoint: If your opinion remains unswayed, seek permission to explain your perspective and experiences. Remember to speak from your viewpoint using "I" statements. 5. Discuss the Bigger Objective: Identify common grounds and goals. Understand that each person might have a different, bigger picture in mind. This process can be taxing, so prepare beforehand. In prolonged conflict situations, don't hesitate to suggest breaks to refresh and refuel mentally, physically, and emotionally. 6. Know Your Limits: If the issue is of significant importance to you, be aware of your boundaries. For those familiar with negotiation tactics, know your BATNA (Best Alternative to a Negotiated Agreement). 7. Finalize Agreements: Once an agreement has been reached, continue the engagement to agree on responsibilities and timeframes. This ensures clarity on the outcome and commitments made. PS: Approach such situations with curiosity and assume others are trying to do the right thing. 🔁 Useful? I would appreciate a repost. Image Credit: Hari Haralambiev ----- Follow me, tap the (🔔) Omar Halabieh for daily Leadership and Career posts.

At Amazon, two of my top engineers had a shouting match that ended in tears. This could be a sign of a toxic workplace or a sign of passion and motivation. Whether it becomes toxic or not all comes down to how management deals with conflict. In order to deal with conflict in your team, it is first essential to understand it. A Harvard study has identified that there are 4 types of conflict that are common in teams: 1. The Boxing Match: Two people within a team disagree 2. The Solo Dissenter: Conflict surrounds one individual 3. Warring Factions: Two subgroups within a team disagree 4. The Blame Game: The whole team is in disagreement My engineers shouting at each other is an example of the boxing match. They were both passionate and dedicated to the project, but their visions were different. This type of passion is a great driver for a healthy team, but if the conflict were to escalate it could quickly become toxic and counterproductive. In order to de-escalate the shouting, I brought them into a private mediation. This is where one of the engineers started to cry because he was so passionate about his vision for the project. The important elements of managing this conflict in a healthy and productive way were: 1) Giving space for each of the engineers to explain their vision 2) Mediating their discussion so that they could arrive at a productive conclusion 3) Not killing either of their passion by making them feel unheard or misunderstood Ultimately, we were able to arrive at a productive path forward with both engineers feeling heard and respected. They both continued to be top performers. In today’s newsletter, I go more deeply into how to address “Boxing Match” conflicts as both a manager and an IC. I also explain how to identify and address the other 3 common types of team conflict. You can read the newsletter here https://lnkd.in/gXYr9T3r Readers- How have you seen team member conflict handled well in your careers?

Early in my career, I faced a moment many of us dread: A sudden, unexpected company reorganization. It seemed like overnight ➟ my role ➟ my team ➟ my daily tasks were all up in the air. I remember the anxiety. The flurry of rumors. The uncertainty. They clouded my thoughts about the future. But it was in this chaos that I found clarity. I realized that change, though daunting, also brings opportunities for growth. I wrote an article on this for Harvard Business Review. Here are 5 actions you can take when your professional life is unpredictable: 1. Embrace the Uncertainty Use periods of change as a catalyst for introspection. Reflect on what truly matters to you and your future. 2. Define Your Identity Think about who you need to be... Not just what you need to do. 3. Focus on the Process Establish and commit to positive career behaviors. It gives you a sense of control and leads to results. Examples: • Contribute in each team meeting • Expand your network every week  • Offer a strategic idea to leadership monthly • Take on a stretch opportunity once a quarter • Thank a coworker for something helpful every day 4. Cultivate Learning Agility Be ready to adapt. Stay curious. Embrace new ideas. This mindset isn't just to survive; it helps you thrive. 5. Ask for and Act on Feedback Regularly seek feedback. Take time to reflect on it. It's crucial to know where you're growing. And where you need to improve. Change can be scary. But it's also a chance to reset. To pivot. You may discover new paths you hadn't noticed before. Remember... It's not the strongest or most intelligent who survive. It's those who can best manage change. Lean into the uncertainty. Use it as a stepping stone. Build a career that's not just successful, but also aligned with who you truly are. Find this valuable? Repost ♻️ to share with others.  Thank you! P.S. What keeps you going when things get uncertain?

The higher the stakes, the harder it becomes to hear yourself think. When tension rises, the default is to speed up. Fill the silence. Push through uncertainty with urgency. But some of the worst decisions get made in that headspace. Clarity doesn’t come from pressure. It comes from presence. Simple practices like breath awareness and short pauses between meetings aren’t soft skills. They’re structure. They allow leaders to observe before reacting, and to respond without bringing yesterday’s stress into today’s conversation. Decision quality improves when the nervous system is calm. Not passive. Not disengaged. Just steady. I’ve found that centered leadership doesn’t just benefit the person making the call. It shifts the energy in the room. It creates space for better thinking, deeper listening, and more resilient outcomes. If you’re navigating complexity, try slowing down your response time—not your progress. Presence might be your most underused advantage.

3 Stress-Reducing Tactics Used by Fighter Pilots—That Work in ANY High-Stakes Moment 🚀 Whether you're in a boardroom, on a stage, making a game-time decision, or handling an emergency, pressure is inevitable. Losing control? That’s optional. Here’s how fighter pilots stay cool under extreme stress—and how you can, too: 1️⃣ Interrupt the Panic Loop When tension spikes, your brain locks up. Pilots wiggle their toes. Why? Because it forces your focus back to the present and stops your mind from spiraling. Try it before your next big moment. 2️⃣ Force a Micro-Pause High-pressure situations make you rush—which leads to mistakes. Instead, take one deep breath before you act. Even a half-second pause creates space for better decisions over knee-jerk reactions. 3️⃣ Default to Training, Not Emotion Under stress, instincts aren’t always right. That’s why pilots train relentlessly—to build automatic responses for critical moments. Repetition creates confidence. The more you prepare, the less pressure shakes you. 🔥 Bottom line: Stress is a given. Staying in control is a choice. Try one of these next time you’re in a high-stakes moment—then report back! 😎 👉 What’s YOUR best quick stress-reducing tactic? Drop it in the comments! #PerformanceUnderPressure #Mindset #Leadership #TheFlipside ------------------------ Hi, I’m Michelle, a former fighter pilot turned speaker and author. I help people turn fear into fuel and take bold action, improving their lives and creating higher-performing teams. 🚀 Ready to make your next event unforgettable? Let’s talk! 📩 Shoot me a DM or email and let's chat!

May is Mental Health Month. So, let me ask: How are you doing? Seriously. How are you REALLY doing? I speak to so many clients who wait too long to make a change. They endure difficult and demoralizing work climates, hoping that things will get better. While they wait, their confidence is eroded, making a job search that much more daunting. Please, don't let this happen to you. No job is worth your mental health. If you: ➙Don't get any satisfaction in your work ➙Routinely deal with people who are difficult ➙Do the work of 2 people (or more!) ➙Lack the resources to do your job well ➙Get no support from your direct supervisor ➙Are bullied or taken advantage of by co-workers ➙Find it difficult to muster the energy for your workday Then, your mental health is at risk. That is not okay! Here are 6 strategies to take care of yourself: 1️⃣ Map Your Triggers ↳ Document specific situations that drain you ↳ Track when your stress peaks ↳ Notice when you are withdrawing or in conflict 💡Action: Make adjustments where you can, based on what you learn 2️⃣ Create Non-Negotiable Boundaries ↳ Set firm work hours for yourself ↳ Block "recovery time" in your calendar ↳ Turn off notifications during deep work 💡Action: Communicate these changes with key people 3️⃣ Master the "Strategic Pause" ↳ Take micro-breaks (2-5 minutes every hour) ↳ Use lunch for actual lunch, not more work ↳ Practice quick breathing exercises between meetings 💡Action: Put these items in your calendar and set alarms to take care of yourself. 4️⃣ Control Your Controllables ↳ Organize your workspace ↳ Structure your day around your energy peaks ↳ Focus on what you can influence, not what you can't 💡Action: This is a habit. Keep coming back to what’s in your control when frustration builds. 5️⃣ Build Your Support System ↳ Connect with trusted colleagues ↳ Consider tapping into your Employee Assistance Program ↳ Look into professional counseling 💡Action: Ask for help, even when it makes you feel uncomfortable. You are worth it. 6️⃣ Prepare to Make a Change ↳ Activate your network and have casual conversations to test the waters ↳ Update your resume and your LinkedIn profile ↳ Build a list of target companies and research your options 💡Important Point: These steps aren’t a decision to leave. But, they will make it easier and quicker if you decide to do so. Reminder: Your mental health is non-negotiable. Protect it fiercely. 🎯 What's your best strategy for maintaining mental health at work? Tell us below! ♻️ Repost to support colleagues who might be struggling 🔔 Follow Sarah Baker Andrus for more career and workplace strategies

Daily exercise and a good nights sleep ward away all types of physical ailments. It builds your immune system, strengthens your muscles, creates new gateways in your brain, provides energy stores to your cells and many other benefits. These habits help you build resilience in your body. But how do you build resilience in your mind? You need to have a strong daily regiment to build your personal resilience. And in todays rapid change environment, personal resilience is more important than ever. We need to build our mental resilience to avoid getting overwhelmed by the constant barrage of change we experience everyday. In the PWC “Hopes and Fears Survey 2024” nearly two-thirds of employees say they’ve experienced more change at work in the last year than in the 12 months prior, and one-third of workers say they’ve experienced four or more significant changes at work in the last year, including to their team structures and daily job responsibilities. One of my mentees shared with me that they have had 4 managers in the last 12 months. Another shared that 50% of their team was laid off and the workload feels untenable. And a third reported that the charter of their team was changed without notice which has upended every project they were working on. While there is certainly a role that leaders, managers and organizations have in managing change better and in resourcing their teams effectively, there is also a burden that we each have to manage our own mental resiliency to lean into the change and learn through it. I believe that every change presents itself with an opportunity for growth and to build your own effectiveness. But it means we need to learn and then practice the skills to build that resiliency with the discipline necessary to apply it. Some practices like: 1. Practicing being present and not letting your mind dwell on past or future problems – but staying focused on one step at a time as you tackle the challenges and opportunities at hand. 2. Daily prioritization of what is critical, relevant and impactful and setting aside tasks that are not 3. Communicating with leaders, managers and peers about what change is happening and working to make sense of that change in your own mind – building out perspective and making meaning 4. Leaning on others for support to help you through the change and recognizing when you are feeling overwhelmed 5. Building strategies to help yourself when you get to the point of feeling overwhelmed – breathing exercises, meditation, taking walks, writing things down, stepping away are some of the mechanisms I have used to calm myself when I feel overwhelmed. Finding what works for you What are some practices and habits that you have found that have helped you build out your personal resiliency? #reslience #changemanagement #leadership #allies https://lnkd.in/gzRk2qey

One thing I’ve learned from coaching leaders — and from being alive for 53 years — is that plans rarely go as planned. The timeline shifts. A key player leaves. Priorities pivot. And how you respond makes all the difference—to your results, your relationships, and your resilience. Flexibility is about showing up—curious, calm, and ready to shift when needed. The most successful professionals I know build their mental and emotional flexibility like they would their physical flexibility. Want to strengthen yours? Try this: 1. Shake up your routine on purpose. New coffee shop. Different order of tasks. Eat breakfast before checking your email. (You can do it — I believe in you!) Just to stay limber. 2. When change hits, name your emotion before jumping into action (“I’m annoyed—and I’ve got this”). 3. Keep “Plan B” thinking on deck. Ask yourself: “If this doesn’t go as expected, then what?” 4. Don’t do it alone. A quick gut-check with a trusted colleague can help you reset faster and move forward smarter. 5. After the dust settles, ask: What did I learn? What would I do differently next time? What am I proud of? Plans may change. No, plans WILL change. You don’t have to fall apart with them. #resilience #emotionalintelligence #changemanagement

How you respond to stress is directly correlated to your level of success in your career and in life. After countless sleepless days, I found a 5-step formula to help me through it: How you respond to these critical moments will make or break you. I'm sharing the 5-part thought process I go through when my stress levels redline. Feel free to bookmark this if it's helpful: STEP 1) Accept the situation The first step is to accept the reality of the situation you're dealing with. Accepting the situation allows you to RESET YOUR EXPECTATIONS and move forward with a newly defined level of "success" that you can meet. *Breathe STEP 2) Remove the emotion Try to separate your emotions from it. By removing the emotional component, you can approach the problem more rationally and make clearer decisions. *Breathe STEP 3) Analyze objectively Why did this happen? Maybe it's because you failed to get back to them on time, or your competition is just better. Use this "failure" as input to improve! Process the reality of that, then go off and do what you need to do– believing that you will do what it takes. *Breathe STEP 4) Maintain an objective mindset   Your mindset determines how you relate to and deal with adversity. Approach challenges with a long-term optimistic mindset, rather than a negative one. An objective mindset allows you to see the situation clearly, assess the facts, and find an effective solution. *Breathe STEP 5) Avoid reacting from a place of fear I know, you want to respond quickly but you should probably rethink that so you don't make any impulsive decisions that can hurt you or your business. Instead, take a moment to breathe, process the situation, and think through your actions before responding. You'll notice there's one common thread that ties the steps together. You need to breathe. Breathing helps to calm the mind in that moment of fear, uncertainty, doubt, panic, or anxiety. When those things arise, you have to center yourself back to where your heart rate decreases and your mind isn't racing like crazy. ➝ Centering yourself physically allow you to make the best decisions mentally. Think about the last time you felt a visceral response to a nasty email from a customer. You want to retaliate with choice words of your own. But that helps nobody. When you're able to run through the above steps, you might be able to pull some helpful feedback out of that email. And you can move on with your day! You won't need this post until you do, but when you do - please re-read it. Derive confidence from this process. Know that you are capable. Control what you can control. Let go of what you can't. What's your best stress management technique?