Best Practices for Managing Sales Call Objections

After coaching the #1 sales reps at companies like Salesforce, HubSpot, and dozens of Fortune 500s…. I've noticed a pattern. Elite performers don't get better at handling objections, → They get better at preventing them. Here's how they handle the 7 most common deal killers. 1. "Your price is too high" This objection means one thing: perceived value < price. Average reps respond by desperately defending their pricing: "Well, we're more expensive because of X, Y, Z..." (creating more resistance). Elite reps prevent this by running a discovery process that quantifies: → True cost of inaction (what happens if they do nothing?) →Opportunity cost (what are they missing out on?) →Potential ROI (10X value compared to price) 2. "I need to think about it" This classic stall tells you nothing about what they're actually considering. Elite reps respond: "I completely understand. To make sure I'm giving you what you need, can you share specifically what you're thinking about?" Then they shut up and listen. The prospect's answer reveals the actual objection that needs addressing. 3. "I need to run this by my CEO first" If this surprises you, you missed uncovering all stakeholders early in your process. Elite reps ask: "If it was only up to you, would you move forward?" If they hesitate, they're not truly sold. If they are convinced, coach them for the conversation: "When you talk to the CEO, what concerns might they have? How will you address those concerns?" This transforms your champion into a prepared advocate who can sell internally for you. 4. "We don't have budget" When prospects truly see 10X value, they find the money. Personal example: When my parents found out I needed surgery for a broken finger as a teenager, they had zero budget for it. But the cost of inaction (permanent damage to my hand) was so high they found thousands of dollars. If your prospect truly believes your solution solves a critical problem, budget objections disappear. 5. "This isn't a priority right now" Average reps can only sell to prospects with active pain. Elite reps transform latent pain into active pain by helping prospects see the true consequences of inaction. If you're consistently hearing "not a priority," you're failing to elevate pain levels in your discovery process. 6. "We're considering Competitor X" Never trash talk competitors. Elite reps ask: "Based on what you've seen so far between us and them, which way are you leaning?" Their answer will reveal exactly what matters most to them and where you need to differentiate. 7. "I need to speak with your customers first" This is an uncertainty objection. Find out what they're really uncertain about: "I appreciate that. When you speak with our customers, what specifically do you want to find out?" Their answer reveals what you missed building confidence around earlier. When you thoroughly uncover pain, quantify impact, and build value upfront, objections rarely surface.

There’s a big difference between handling objections and understanding them. Handling sounds like this: Prospect: “The other agent will sell my home for 2%, not 3% like you.” Agent: “I understand how you feel. Many people felt the same way. But what they found was that they ended up leaving money on the table because the lower-fee agents didn’t market the property as aggressively or negotiate as strongly.” When you’re convincing, you’re losing. Of course you’re going to say that. You’re biased. You have commission breath. Convincing comes across as dismissive. Understanding sounds like this: “You want to make sure you’re getting a fair deal and aren’t overpaying on commissions.” That hits differently, doesn’t it? It names what the person actually cares about. Not just the words, but the feeling behind them. When people feel understood, they relax. They stop bracing for the rebuttal. They open up because they feel like you’re with them, not against them. That’s why understanding is better. Because objections aren’t walls to climb. They’re windows into what someone values. Once people feel understood, then you can poke the bear. Ask a question that illuminates a potential knowledge gap. Examples: “With a reduced commission, the pool of agents eager to bring buyers through your door can shrink. How are you thinking about handling that trade-off?” “Part of the commission goes toward attracting buyer’s agents to your property. If that piece is reduced, it can impact exposure. How are you making sure your home still gets full visibility?” “Sometimes that 1% savings looks great on paper, but if it means your home doesn’t get as much attention or as many strong offers, it could end up costing you much more than you save. How are you weighing that trade-off?” No pushing. No pressing. No persuading. Just illuminating a knowledge gap without leading people to a desired answer. Because the goal isn’t to persuade. it’s to let people persuade themselves. Buyers have the answers. Sellers have the questions.

Traditional objection handling feels manipulative because it is. Buyers can feel when you're using a technique on them. The SPIN, LAER, and Feel-Felt-Found methods all have the same problem, they're about winning an argument, not solving a problem. Here's what actually works with today's sophisticated buyers: 1️⃣ Validate, don't combat When a buyer says "Your price is too high," stop trying to justify it. Start with, "That's a completely fair concern. Most companies we work with initially felt the same way." Validation before response changes everything. 2️⃣ Ask genuine questions Instead of launching into your prepared rebuttal, get curious: "What price point were you expecting?" "Which competitors are you comparing us to?" "What would make this investment more acceptable?" 3️⃣ Acknowledge the objection might be valid Sometimes, your solution genuinely isn't the right fit. The best reps are willing to say: "Based on what you've shared, this might not be right for you right now. Here's why..." This honesty builds tremendous trust. 4️⃣ Focus on business impact, not product features When they say "We don't need this feature," stop defending the feature. Redirect to outcomes: "I understand. The reason I mentioned it is because companies like yours have used it to achieve [specific result]." 5️⃣ Give them space to think After addressing an objection, stop talking. The silence feels uncomfortable, but respect their need to process your response. The best objection handlers aren't the smoothest talkers. They're the most empathetic listeners.

Stop trying to "crush" objections. That aggressive mindset is why so many deals stall in your pipeline. Here's what changed everything for me - I stopped seeing objections as battles to win and started seeing them as opportunities to understand. The 3C Mindset Approach transformed how I handle pushback: - Curiosity first. When a prospect says "it's too expensive," my first move isn't to defend pricing. It's to ask: "Help me understand what you mean by that." - Continue the conversation. Success isn't overcoming the objection. It's asking one more question that keeps the dialogue going. - Reach a conclusion together. Sometimes that's a next step, sometimes it's learning this isn't the right fit. Both are wins. I've heard every objection in the book across 250,000+ cold calls. The ones that led to closed deals weren't the ones I "crushed." They were the ones where I got genuinely curious about what the prospect was really saying. When you shift from defending to understanding, everything changes. Prospects feel heard instead of sold to. Conversations deepen instead of ending. Trust builds instead of erodes. Your prospects aren't obstacles to overcome. They're people trying to solve real problems. 📌 What's one objection you hear constantly that you could approach with more curiosity? ✨ Enjoyed this post? Make sure to hit FOLLOW for daily posts about B2B sales, leadership, entrepreneurship and mindset.