Engaging Customers Through Storytelling

You’ve heard the advice, “Use stories in your presentations because people respond to stories!” Great advice. BUT… Your story won’t grab your audience’s attention and communicate your message unless it has these 6 elements. In fact, it could even have the opposite effect! Every story you use as the foundation of your high-stakes presentations needs to have: 1. A logical structure. A story needs a beginning, middle, and end with clear turning points between each section. Don't just jump between ideas randomly. Map your presentation flow on paper first so you can physically move sections around. The most persuasive structure builds toward your most important point. 2. An Emotional structure. In the middle of your story, create a rise of conflict where tension builds. This might be when your audience realizes their current approach isn't working or market conditions are changing rapidly. Plan moments where this tension rises before providing a cathartic resolve. Your audience will stay engaged through this emotional journey from tension to resolution. 3. A clear goal. The protagonist in your story must have something they're seeking–an objective that drives the narrative forward. In your presentation, position your audience as the hero pursuing something important. Whether it's reconciliation of different viewpoints or finding the solution to a pressing problem, make sure this goal is crystal clear. 4. Meaningful conflict. Every story needs the hero to face obstacles. This conflict might be with themselves, with others, with technology, or even with nature.  When preparing your presentation, identify what's standing in the way of progress. Is it internal resistance? Market challenges? Technical limitations? Acknowledging these conflicts shows you understand the real situation. 5. A resolution. Every narrative needs to resolve the conflict, though resolution doesn't always mean a happy ending. It could end positively (comedy), negatively (tragedy), or be inconclusive, requiring your audience to take action to determine the outcome. For business presentations, this inconclusive ending can be particularly effective as it prompts decision and action. 6. A lesson worth learning. While rarely stated explicitly (except in fairy tales), every story teaches something. Your presentation should leave your audience with a clear takeaway about what approaches to emulate or avoid. The quality of your story often determines the quality of your high-stakes presentations. Take time to really think through the stories you’re using. Hand-selecting the best ones will help you leave a lasting impact on your audience. #Presentation #StorytellingInBusiness #PresentationSkills

If your story doesn't hit in the first 5 seconds It's Over You don’t get minutes to earn attention anymore. You get moments. That’s why the best ads today don’t start by selling. They start by storytelling, fast. Take this campaign: It opens like a zombie thriller. Not a product demo. Not a stat dump. Not a polished brand shot. But a story that grabs your brain before it even knows what it's watching. So why does it work so well? 📌 It uses genre to create instant tension Within seconds, we’re in a world. It’s not just an ad, it’s a scene. A story. One you can’t look away from. 📌 It anchors emotion before explanation We feel before we understand. That’s what powerful stories do 📌 It educates through narrative By the time we realize the message (synthetic materials take 200+ years to decompose), we’re already emotionally invested. 📌 It aligns cause with creativity This isn’t preachy. It’s precise. The storytelling is the message. The product is the punchline. Want to build content that hits like this? Here’s a storytelling framework to try: 1️⃣ Hook with conflict Every good story starts with tension. Show us something broken, scary, or just plain weird. Make us lean in. 2️⃣ Introduce transformation What changes? What insight or solution comes next? Keep us moving through the arc. 3️⃣ Reveal your message last Don’t start with “what”, start with “why care.” Let the product or idea emerge from the emotion. 4️⃣ Make it feel cinematic Use sound, visuals, pacing, not to show off, but to bring your audience into the moment. 5️⃣ Keep it short, sharp, and story-first We’re in the TikTok era. But attention spans haven’t died, they’ve just gotten pickier. Stories still win. Always. The best storytelling doesn’t sell the product. It sells the belief behind the product. And if you want your brand to rise above the noise Stop pitching. Start telling better stories. #storytelling #branding #sellwithstories #marketingtips I share storytelling and creativity to help you and your company sell more and grow. Let's Connect! 1. Try my other course on LinkedIn Learning: https://lnkd.in/gTh8R5Mc 2. Join 10,000 others learning weekly growth tips at: https://lnkd.in/eCDKabp2 Use the 3-Act E.P.I.C Structure to turn stories into sales: https://lnkd.in/e9_eczTG 3. 3 Ways To Grow Guide: https://lnkd.in/gZaq56hT (no sign-up needed)

Here’s the proposal template that helped me close over $100 million in enterprise sales: It’s also helped my clients close more than 50% of their deals when they use it. And until now, I’ve never shared it publicly. Most sellers are great at pitching features. But the ones who consistently win big deals? They know how to tell a great story. The truth is, executives don’t buy products - they buy confidence. They buy vision. They buy a story they want to be part of. If you want to sell like a top 1% seller, you need a proposal that doesn’t just inform… it moves people. Here’s how I do it 👇 The Story Mountain Framework for Sales Proposals: 1. Exposition – Introduce the characters and setting. Start with them: → “You’re trying to expand into new markets… to grow revenue… to unify your tech stack…” Set the vision. Make them the hero. 2. Rising Action – Lay out the challenges and obstacles. → “But growth stalled. Competitors moved faster. Customer churn increased.” Quote discovery calls. Surface real pain. Build emotional tension. 3. Climax – Introduce your solution. → “Then you found a better way…” Now show how your solution helps them overcome the exact obstacles you outlined. 4. Falling Action – Ease the tension. → “Here’s our implementation plan. Here’s the ROI. Here’s how others in your industry succeeded.” Give them confidence that this won’t just work—it will work for them. 5. Resolution – End with clarity. → “Here’s our mutual action plan. Let’s get started.” Lock in buy-in, next steps, and forward momentum. This structure has helped me close some of the biggest deals of my career—including an $8-figure enterprise deal at Salesforce where I used this exact approach. I broke it all down in this week’s training—and for the first time ever, I show you the actual proposal I used AND tell you how to access my Killer Proposal Template for free. 👀 Watch the full training here: https://lnkd.in/gPY_cvv5 No more boring product pitches. No more ghosting after the readout. Just proposals that close.

Here's the number one reason you lose deals to competitors. Storytime. Several years ago, I walked into a bike store. Within a few minutes, the salesperson told me which bike to buy. I left. Why? I didn't feel understood. It felt like the salesperson was putting his best interests first. Yes, it's a feeling. That's how most B2B salespeople make you feel. They ask you a bunch of questions to quantify pain so they can sell you a bike. Then I went to Racer's Edge. John didn't try to sell me a bike. Instead, he made me feel understood: "What brings you in today?" "I'm looking for a road bike." "What's motivating you to get a road bike?" "I have a triathlon bike, but I'm heading to Colorado and need a lightweight bike for climbing." "You want to get out of the Florida flats and climb mountains." "I do!" "What is it about the mountains?" "I love nature." "It makes you feel connected with beauty and serenity." "It really does." "TT bikes aren't optimal on climbs, but it'll work well enough with practice and the right cassette." "What do you mean by the right cassette?" John didn't sell me a bike that day. He sold me a 54/40 chainring 11-23 cassette. More importantly, John made me feel understood. He understood the reason why I wanted a bike rather than selling me a bike. When you make people feel understood you build trust. No trust, no transaction. I've spent over 15k with John. I have recommended people too. Knowing how to make people feel heard and understood is a sales superpower.

I would bet a huge amount that the positive response rate on “Saw you liked [PERSON]’s post. Want to buy my product?!” emails is close to 0%. 😤 It’s a terrible, thought-free template. It's a disgrace to real "signal-based" outreach. Instead of referencing the person’s post and sloppily transitioning to your sales pitch, do this instead. 1. Actually read the post 2. Understand the concept 3. Think about why the concept resonated 4. Connect the dots between the concept and your value prop 5. Center your email around that dot connection Then, if you want, add this: PS. I saw you liked [PERSON]’s post on this topic. That’s what prompted my outreach. Hope I hit the mark! ——— Don’t make the reader do the work. Do it yourself, add value, stand out from the crowd. #sales #sdr

Stop treating your prospects like calculators. I learned this lesson painfully while leading the launch of a new solution for a healthcare transformation organization. The CEO and SVP of Product Innovation were well-intentioned, but they had biases that fueled their convictions. “Show them the science and ROI. Once they see the data, they’ll switch,” said the CEO. “They’ll switch?” I asked curiously. They rarely switched for the logic. They often resisted because we didn’t understand the emotion that tied them to maintaining the status quo. Most B2B marketers still build journeys on the idea that buyers only care about features, scientific studies, and ROI models. But real people buy with their hearts as much as their heads. LinkedIn's B2B Institute found that emotional factors significantly influence B2B buying decisions, accounting for 66%, while rational factors account for the remaining 34%. When you act like every decision is a math problem, you miss the emotional needs and biases that drive action. Fear of missing out. Desire for security. The endorsement of a trusted referral. Those feelings tip the scales long before spreadsheets ever come out. Three quick shifts to make your GTM more human: 💡 Map emotions, not just touchpoints. Ask: What’s the buyer afraid of at each stage? What small win can calm that fear? Use stories to build trust. 💡 Data is important. But a 2-minute customer story about real struggle and success sticks far longer. 💡 Frame decisions around loss-aversion. “Don’t lose your edge” often lands harder than “gain more efficiency.” When you blend hard facts with a genuine understanding of how people feel, you’ll see faster decisions and deeper loyalty. Takeaway: Your next user journey should start with these questions: ✔️ “How do we show up in our customers' struggles? ✔️ "Do they see us as relevant?” ✔️ Can they see their lives as being better because of our help? Build from there. #businessgrowth #GTM #buyerjourney #CMO

Back in the day, the smartest, savviest entrepreneurs told jokes and stats. Today, they’re telling stories. Why? Because stories stick. ‣ They're easy to remember. ‣ They make an emotional connection. ‣ They inspire. Think about it: ‣ Nike doesn't sell shoes. It sells heroes. ‣ Apple doesn't sell tech. It sells creativity. ‣ Tesla doesn't sell cars. It sells innovation. All through the power of storytelling. And listen, you don't need to have a heroic adventure to tell a good story. ✅ Tell your why. ✅ Tell your struggles to make it your business. ✅ Tell your successes that came after from many defeats. I saw the impact of this in real time during a recent networking event. I was on a panel and gave a brief introduction of myself. The attendees were somewhat interested, but I wouldn’t say they truly cared. They had no reason to root for me. Then, I was asked about my role as a keynote speaker. I told them about my most popular keynote, The Resilience Roadmap. I shared how it was based on various challenges I’ve experienced over the past 10 years which include battling alcohol addiction, unemployment and losing my son. That’s when the attendees really took notice, and that's when they began rooting for me. I wasn’t just the guy who did a bunch of stuff, I was the guy who highlighted the transformative power of resilience. It’s been three days since that event and people are still messaging me about it. And, oddly enough, they’re also asking me to remind them what I do again. So don’t make the same mistake I did, whether it be in person or online. Don’t just share what you do, share the journey you’ve been on as well. People will remember your story, it forms a connection. And people give you opportunities when they feel connected to you. So, are you ready to share your story?

The Story Your Client Needs to Hear 1️⃣ Are Your Sales Stories Falling Short? 🧐 You've been taught to tell the "Why Us" stories – about your company, solutions, and clients' successes. But today, these may be indistinguishable from competitors and can feel like a waste of time in early conversations. Time for a new approach. 2️⃣ Introducing "Why Change" Stories! 🚀 Instead of the usual pitch, share stories that increase engagement and compel clients to consider change. Describe it as "Why Change" to create value simply by telling this new type of story. Leave the legacy approach behind. 3️⃣ Data-Driven Narratives That Resonate 📈 Highlight alarming trends such as the U.S. demographic drought, Baby Boomers' wealth redistribution, or the workforce's future. Use data to educate clients on potential risks. Make it about them, not you. 4️⃣ The Current State of Sales Isn't Pretty 😓 Gartner's research shows dissatisfaction with traditional sales methods. With 72% of buyers preferring salesperson-free experiences and 89% of salespeople facing burnout, it's time to reevaluate our techniques. 5️⃣ Set Yourself Apart with a Good Story 🧠 Use data and insights to position yourself as a person that's well-read and aware of future challenges. When your story shows you're different from other salespeople, you gain a strategic advantage. 6️⃣ Master the "One-Up" Approach 💼 This means knowing things your client doesn't because of your experience and insight. Through history, leaders have turned to those with information to help make decisions. It's time to put this age-old concept to work for you. 7️⃣ Your Client's Story Isn't About You 🎤 Focus on their future, understanding the trends that will impact their business. Companies often miss the inflection point; make sure your clients don't. These new stories are more powerful than legacy tales that borrow your company's success. 8️⃣ Why the Traditional Methods Fail 🚫 Legacy stories that emphasize company history, solutions, and past client success don't create value for new clients or differentiate you from competitors. They fail to address the headwinds that prompt the client to change. 9️⃣ Embrace Reading and Research in Sales 📚 Recent posts have urged you to "Do the Damn Reading." This approach enhances your professional sales story, providing value when clients lack the information you share. 🔟 Craft the Story Your Client Needs to Hear 🌟 Move away from "Why Us" and focus on explaining trends, forces, and the client's business future. Start today to develop the story that enables your client to make the necessary changes for future success. Feel free to comment, like, or share, and let's revolutionize how we tell stories in sales! 🚀👩💼👨💼 Your clients deserve to hear what truly matters.

This is a masterclass in storytelling and product launches. We don’t usually think of presentations as beautiful. Or emotional. Or inspiring. Most of the time, they’re the thing you survive to get to the real conversation. That’s why Figma’s launch of Slides caught me off guard. From the first frame, it didn’t feel like a product demo. It felt like… a feeling. No feature dump. No “better way to present.” Simply, this is what it could feel like to build ideas together. It tells a story, and DAMN, I love a good story. That’s what great marketing does. It doesn’t just tell you what a product does. It makes you feel like it was made for you. The lesson? Lead with feeling, not functionality. Build a movement, not just a message Design your campaign like your product—intentionally Speak to the frustration, then show the freedom Say less, make them want more Even a tired category like “presentations” can feel fresh if you lead with emotion, not features. Figma reminded me... Don’t just explain your product. Make people feel like they’ve been waiting for it.

Most reps start cold outreach with: "I saw your company..." Then wonder why they get ignored. I’ve reviewed 1000+ cold outreach messages. The ones that worked all followed the same pattern: INSIGHT → PAIN → QUESTION Most cold outreach fails because you lead with YOUR agenda: "I'd love to show you our solution..." "I think we could help you with..." Prospects immediately think: "Another sales pitch." Delete. The framework that gets 15-20% response rates: Step 1: INSIGHT Lead with something they don't know about their situation. Share an industry trend or benchmark. "Most VPs we work with don't realize that 60% of their pipeline stalls because..." Why insights work: They position you as an expert, not a salesperson. They create curiosity instead of resistance. Step 2: PAIN Connect that insight to a potential problem they might be experiencing. "...which means you're probably dealing with longer sales cycles and more 'no decisions'..." The key word is "probably." This feels consultative, not presumptuous. Step 3: QUESTION Ask if they're seeing something similar. Not if they want a demo. "Are you seeing similar patterns in your pipeline?" Why questions work better: Questions start conversations. Asks trigger resistance. Full example: "Hi [Name], Most sales VPs don't realize that 73% of deals stall because reps are selling to champions instead of decision makers. This usually shows up as lots of 'positive feedback' but deals dying in committee. Are you seeing similar patterns where reps have great conversations but struggle to get deals across the finish line? Best, [Your name]" What this accomplishes: ✅You sound different from every other rep ✅You lead with value instead of ask ✅You focus on their problem, not your solution The psychological shift: Instead of "This rep wants something from me," they think "This person might understand my situation." Common mistakes to avoid: ✅Don't make the insight too generic ✅Don't make the pain too assumptive ✅Don't end with a meeting ask The result: 15-20% response rates because you sound like a consultant, not a vendor. Stop pitching. Start consulting. — AEs! Check out the 3 questions that break through price objections here: https://lnkd.in/gbBjgxxS Sales Leaders: Want to install a revenue system that your reps can follow? DM me.