Plot twist: Your top performer isn't even on payroll. While you're grinding through cold calls and perfecting pitch decks, your actual sales superstars are sitting in your customer base, and most companies completely ignore them. Think about it: Who's more convincing? ❌ You explaining why your product is amazing ✅ A customer explaining how it transformed their business Here's the playbook that's turning customers into commission-free closers: 🎯 Turn success into content: Skip the generic thank-you note. Get that win in front of eyeballs; case studies, LinkedIn posts, video testimonials. Success is contagious. 🎤 Hand them the microphone: A 2-minute customer video explaining their transformation beats your entire sales deck. Let them tell the story in their words. 🔄 Build the referral machine: Make customer intros part of every quarterly check-in. The best reps I know cut their sales cycles in half with warm introductions. 💬 Steal their language: Stop using marketing speak. Use the exact words your customers use to describe their problems and wins. That's what resonates with prospects. 🏆 Make them famous: Customer of the month. Slack shoutouts. Social media features. People love recognition, and others want to be next. The reality check: Your customers aren't just buying your product; they're betting their reputation on it. When they succeed, they become walking proof that you deliver. And in a world where everyone's selling, proof beats promises every time. Your customers already said yes once. Now make them want to repeat it for you. #sales #customersuccess
How To Use Social Proof In Sales Presentations
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Summary
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You Don’t Need Better Testimonials — You Need Better Storytelling Your Testimonials Are Dying in Your Docs Most businesses are sitting on a goldmine of social proof. (And letting it rot) Here's the truth no one's telling you: Raw testimonials don't sell. Stories do. Here's how to transform dead feedback into living proof: 1. Find the Tension First → What kept your client awake at night? → Which "solutions" had already failed? → What made them finally reach out? 2. Build the Stakes → What would happen if nothing changed? → Which obstacles almost stopped them? → What convinced them to trust you? 3. Show the Transformation → What specific results emerged? → Which surprise benefits appeared? → How does their world look different now? Example: Before: "Great service, helped us grow our sales!" After: "We were burning through $40K/month on ads that didn't convert. Two agencies had failed us. Within 8 weeks of implementing the new framework, our cost per lead dropped 65% and our team stopped working weekends." See the difference? One is forgettable. The other makes prospects reach for their wallet. Your testimonials are story gold. Stop letting them gather dust. ♻️ Share if this shifted your thinking 🔔 Follow Mike Hays for more modern marketing psychology
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Small tweaks in your sales script can turn “no thanks” into qualified sales calls. We reviewed a client’s outbound calls, made five key adjustments, and saw a 20% boost in engagement. Here’s what worked: 1. Start with a Permission-Based Opener Jumping straight into the pitch made prospects feel cornered, often leading to resistance. What We Changed: We switched to a permission-based opener like, “Hey, this is (name) from (company), we haven’t spoken before, I’m calling you out of the blue, but it'll take me 30 seconds to tell you why I called and then you can tell me if you even want to keep talking after that, does that sound fair” This gave prospects control and set a respectful tone. Prospects felt more comfortable and engaged when they had the option to continue, leading to smoother, more productive conversations. 2. Use “You” Instead of “We” The scripts were too brand-focused with “we” and “our” statements, making it sound impersonal. Shifting to “you” language made a huge difference. Instead of “We offer the best solution,” we said, “You deserve a solution that actually fits.” Prospects felt the call was about them, not us. 3. Add Specific Social Proof Generic claims weren’t cutting it. Instead of “We’ve helped hundreds,” we got specific: “Last quarter, we helped [X industry] achieve [result].” Specifics boosted credibility and helped prospects see the potential value for themselves. 4. Ask Open-Ended Questions Closed questions led to dead-ends. We replaced “Do you struggle with [problem]?” with “What challenges are you facing with [problem]?” This invited prospects to share more, making the conversation richer and helping us respond better. 5. Frame Price with Value Mentioning price early often scared people off. Instead, we tied price to benefits: “With an investment of $X, you can achieve [result].” Positioning price in correlation to perceived value kept the conversation moving forward. These small changes led to big improvements in qualified booked appointments. ___________________________________ Follow Dylan Rich for more tips on scaling your sales team
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If we're multi-threading to increase our Closed Won, we're thinking too small. Multi-threading isn't primarily for us as sellers. It's to DE-RISK the deal for our Buyer. For Buyers, multi-threading is the difference between 1 VP asking their CFO for budget vs 3 VPs, 6 Directors & 20 end users advocating for a solution. "Strength in numbers" is real. The more consensus in the Buying org The less risk there is for our Champions. And this is why multi-threaded deals have a higher win rate. Champions will put proposals forward when other folks back them up. CFOs say yes more often when all their direct reports agree on how to solve a problem. So, how do we communicate this advantage to our Buyers - So that they start multi-threading the deal themselves vs pushing back? Social proof. This can sound like --> "Last year when we were working with Mimecast, their VP of Ops (Gar) knew he'd have a much stronger business case if he included the VPs of Sales and Marketing in the evaluation. On your team, would it make the most sense to bring in your VP of Sales/Stephanie and your VP of Marketing/DeWayne? Or would a different VP be better in this case?" It's also very powerful to summarize these social proof stories on a slide. When I do this, the slide includes: 1)Past buyer name, title & LinkedIn profile pic 2) Problem they were trying to solve (1 sentence) 3) Who they looped in & how they solved the problem with our solution When Buyers see WIIFM, they don't resist an effort to multi-thread. They welcome it. Or lead it.