Best Practices for Cold Calling in 2025

It’s pretty demoralizing to call 40 people and have 0 conversations. Leaving voicemails for an hour straight isn't effective or fun. Here's 4 ways to maximize your cold call connect rate:  𝟏. 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐳𝐞 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐧𝐝 𝐝𝐢𝐫𝐞𝐜𝐭 𝐥𝐢𝐧𝐞𝐬: These numbers have a higher connect rate and allow you to skip gatekeepers and phone trees. For every one prospect who gets upset you called their cell, you’ll have twenty others that 𝑜𝑛𝑙𝑦 answered because you called their cell. ___ 𝟐. 𝐌𝐚𝐫𝐤 𝐲𝐨𝐮𝐫 𝐭𝐫𝐚𝐜𝐤𝐬: Your first set of dials through a new list of numbers should be the last time you sit through a long phone tree or call a screeching fax machine. As you dial, mark the quality of each number R/Y/G so you remember which ones are good or bad: 🟢 Rings multiple times and VM greeting confirms it’s them.  - 🟡 Smells fishy. Ex: Busy lines or one-ring-straight-to-voicemail. If it happens again on the next dial, move it to 🛑 - 🛑 Repeated busy lines, fax lines, wrong numbers. Once you’ve marked a number as red, never waste a dial on it again. From there, mark down "obstacles" you encounter when calling so you can more easily navigate them on the next dial blitz: Phone tree paths, gatekeepers (so you can be prepared for them), dead-end corporate lines, etc. ___ 𝟑. 𝐅𝐨𝐥𝐥𝐨𝐰 𝐭𝐡𝐞 𝐥𝐚𝐰 𝐨𝐟 𝐝𝐢𝐦𝐢𝐧𝐢𝐬𝐡𝐢𝐧𝐠 𝐫𝐞𝐭𝐮𝐫𝐧𝐬: 5 dials in 4 weeks: When you’ve literally called someone every week for a month straight, give 'em a rest for a month and try other prospects for now. Stop after 2 voicemails: 2 VMs is enough to reap the benefits of increasing your email replies. Don’t waste time leaving a 3rd. Avoid impassable gatekeepers: If they keep shutting you down, avoid them by calling your prospect’s cell, contacting them on other channels, or dialing at off-hours. ___ 𝟒. 𝐏𝐫𝐞𝐯𝐞𝐧𝐭 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟 𝐟𝐫𝐨𝐦 𝐠𝐞𝐭𝐭𝐢𝐧𝐠 𝐬𝐩𝐚𝐦-𝐭𝐚𝐠𝐠𝐞𝐝: Rotate your phone numbers: Wireless carriers monitor unusual spikes in call volumes, so many SEPs and VOIP providers let you buy and rotate additional lines to call from so that you don’t tarnish your number. Test your number regularly: Many purchased numbers are recycled, so call your personal line from any new number first to confirm that it’s not already marked as spam. Call during business hours: FTC considers business hours between 8 AM - 9 PM. Don’t repeatedly call bad numbers: Carriers will flag you if you repeatedly call bad numbers (yet another reason to mark your tracks). ___ Contrary to popular belief, prospects DO still pick up the phone. In writing "Cold Calling Sucks (And That's Why It Works), we analyzed over 300M cold calls with Gong: Average rep's connect rate = 5.4% Top Quartile rep's connect rate = 13.3%

Tens of thousands of cold calls taught me this… Most reps are doing it completely wrong. They make 2-3 calls between Slack messages. Check email. Do some research. Make a few more calls. Wonder why their calendar stays empty. Meanwhile, top performers follow specific systems that consistently fill their pipelines. After years of testing what works (and what doesn't), here are the fundamentals that separate successful cold callers from everyone else: 1️⃣Time blocking beats scattered calling every time. Shut down Slack, close email, put your phone on do not disturb. One hour of focused calling outperforms eight hours of distracted attempts. 2️⃣Setup determines success. Clean desk the night before. Browser tabs closed except your CRM. Contact list ready to go. Remove every possible friction point so you can start calling immediately. 3️⃣Energy management isn't optional. Proper sleep and clean eating directly impact call performance. Hard to believe until you try calling after a night of poor sleep versus eight hours of quality rest. 4️⃣Warm up like an athlete. Run through your first 5-10 calls out loud before dialing. Practice handling objections. Get your brain and voice ready before real prospects answer. 5️⃣Frameworks beat winging it. You don't need to sound robotic, but you need structure. Permission, problem, cost of inaction. Simple formula that works consistently. 6️⃣Write it down and make it visible. Brain fog hits everyone mid-call. Having your framework printed in large font saves you from fumbling when prospects ask unexpected questions. 7️⃣Prepare for predictable objections. Same 4-8 objections come up 95% of the time. Uncover, overcome, ask. Have responses ready instead of stammering through them. 8️⃣Record everything and listen back. Elite athletes watch game film. Sales reps should listen to call recordings. Your tonality, word choice, and objection handling become obvious when you hear yourself. 9️⃣Call when others don't. Friday afternoons worked best for me. Fewer competing calls, backup receptionists, tired decision makers with weekend plans. Blue ocean strategy applied to cold calling. 🔟Consistency trumps intensity. One focused hour daily beats sporadic marathon sessions. Pipeline problems show up weeks later when prospecting stops today. The difference between struggling reps and quota crushers isn't talent. It's system execution. Most reps treat cold calling like a necessary evil. Top performers treat it like a craft worth mastering. — Sales reps! Check out more secrets to master cold calls: https://lnkd.in/g7MBsEcR Sales Leaders! Want to install winning systems into your teams? Go here: https://lnkd.in/ghh8VCaf

My cold call pick-up rate is 22.2%. Here's what Jeff Bajorek and I are learning from daily cold calling: ✅ Optimize call times to maximize pick-up rates My best pick-up rate is 7:57am local time for the prospect. I catch them right before the workday starts. It's close enough to 8am that no prospect has mentioned anything. 8-9am local time for the prospect remains the highest pick-up rate window. ✅ Use multiple data sources We pull as many as 3-4 phone numbers across two data providers to get the right phone number. Then, we make sure to mark bad phone numbers so we don't call them again. Rarely is the first number the correct one. ✅ We call mobile numbers This one's obvious for many of you. But there's still reluctance, yes, in 2024—to call cell phones. You just have to do it. And deal with the OCCASIONAL angry prospect. ✅ Double & triple touches No "naked activities." We never call without emailing. We never send an email without calling. Salesloft data shows that this type of "combo prospecting" (a la Tony Hughes) increases contact rates by 3.1x. It works. My ideal workflow: → Call first. Things happen way faster on the phones. Feels like less work for me this way. → LinkedIn second. Send a blank connect request. → Email last. Send the email last. I do this all at once. Then give it two days to rest and hit with a double touch of phone + email. ✅ Prioritizing calling prospects who open emails For all the talk out there about innacurate open rating tracking—pick-up rates are much better when I prioritize prospects who open emails. We have an automated call task created after 3 email opens. ~~~ That's it. We follow fundamental sequencing best practices. How are you maximizing cold calling pick-up rates?