How to Build Trust When Selling High-Ticket Items

In which of these 2 scenarios, will a sales rep sell more blenders? a) She nails the demo, flawlessly blending a smoothie in front of potential customers b) Same exact pitch, but when she pours the smoothie, she spills it all over the table Dr. Richard Wiseman conducted this exact study. More people bought the blender when she made an absolute mess. This phenomenon is called the "other shoe effect." The underlying principle: We instinctively know people aren’t perfect. So when someone appears too polished in high-stakes moments—job interviews, pitches, first dates—part of our brain asks: “What are they hiding? When does the other shoe drop?” The longer someone appears flawless, the more suspicious we get. This creates a dangerous cycle: • You try to appear perfect in the first impression • The other person's brain gets increasingly distracted wondering about your hidden flaws • When your imperfection finally shows (and it will), it hits much harder than if you'd acknowledged it upfront I learned this the hard way. When I first wrote Captivate, I tried to sound like an academic. My editor called it out: “This doesn’t sound like you.” So I rewrote the intro to be me, very me in a vulnerable way: “Hi, I’m Vanessa. I’m a recovering awkward person.” That vulnerability built instant trust. By dropping my shoe early, I built trust immediately and let readers know they were in good company. This is also how I introduce myself in conversations, and I have noticed everyone laughs and relaxes when I say it. There are a couple situations where you can actively use this effect: • Job interviews: After sharing your strengths, say "One area I’m still growing in is public speaking—which is why this role excites me." • Investor pitches: After a strong open, confess: "One challenge we’re still working through is [X], and here’s how we’re tackling it." • Team meetings: Proactively raise project risks, then offer a solution. Don’t let others discover it first. Rules to remember: • Choose authentic vulnerabilities, not fake ones • Drop your shoe AFTER establishing competence, not before • Pair vulnerability with accountability - show how you're addressing it Remember: The goal isn't to appear perfect. It's to appear trustworthy. And trustworthy people acknowledge their imperfections before others have to discover them.

Prospects aren’t targets. They’re humans. Humans respond best when they feel understood, not convinced. The best salespeople know how to make others feel heard. When you ask a question, then another question, then another unrelated question, discovery calls can feel like interrogations. If you don’t listen and instead rapid-fire scripted questions, it feels like you’re not genuinely interested in the response but rather focused solely on your agenda of quantifying pain so you justify your solution. If people don’t feel understood, they’re not going to trust what you recommend. The way out? Ask fewer questions on discovery calls. Go deeper. Like a therapist: “What’s on your mind?” (Inbound.) “How's it going?” Mute. (Digging deeper) “Afraid to dial?” (Digging deeper) “It’s like the phone is a cactus.” Mute. (Digging deeper) “What else?” Mute. “There are so many sales trainers. What prompted you to call us?” “What's the real challenge?” (Digging deeper.) “What's your perspective on why that is?” “If you're looking back 6 months from now, what has to have happened for you to feel really happy with your progress?” (Digging deeper.) “How so?” Don't ask a digging deeper question if you're not curious about the answer. When people feel understood, you build trust. And in a world of similar products, trust is why people choose you. Seller’s don’t have the answers. Buyers do. The seller’s job is to draw them out. Learn the gentle art of making others feel understood here: https://lnkd.in/eVfUevmz

Here are 10 sales tips from a guy who's been selling for decades in one of the toughest industries on earth. Construction in New York doesn't forgive bad salesmanship. You either learn to sell right, or you don't eat. Here's what I've learned after decades of winning jobs that others couldn't… 1. Show up with solutions, not desperation. Clients smell need from a mile away. They trust people who solve problems, not people who need paychecks. 2. Talk about them, not you. I've seen guys lose million-dollar jobs because they spent 45 minutes talking about their equipment instead of 5 minutes understanding the client's headache. 3. Ask the hard questions nobody else will. While your competition is pitching, you should be digging. What keeps them up at night? What went wrong last time? 4. Show them the finish line, not the starting blocks. People don't buy concrete and steel. They buy buildings that work, deadlines that stick, and problems that disappear. 5. Let your work speak first. I don't talk about quality. I show photos from last month's job. Big difference. 6. Make it safe for them to say yes. Every client has been burned before. Give them a way out if things go sideways. 7. Drop the industry jargon. "Optimized workflow integration" sounds like you learned to talk from a manual. Just say what you mean. 8. Tell them about the time everything went wrong. War stories build trust faster than perfect pitches. Show them you've been tested. 9. Handle their doubts before they voice them. If you've been in this game long enough, you know what they're thinking. Address it head-on. 10. Never chase a sale that doesn't make sense. Desperate deals make for miserable projects. Walk away from the wrong clients so you can find the right ones. The best salespeople I know don't "sell" anything. They just help people make decisions they won't regret.

The biggest mistake I made in business development? (And the one I see others make every week…) Asking for the business before I gave any value. ❌ I’d pitch. ❌ I’d present. ❌ I’d try to impress. But it rarely worked, and never felt right. What I finally learned was this: You don’t earn trust by selling. You earn it by giving, long before you ever make an ask. So, if you want to become the kind of advisor clients  seek out… ✅ Start with value.  ✅ Lead with generosity.  ✅ Then let trust do the rest. Here are 8 of my favorite ways to offer value before  asking for business: 1. Make a Strategic Introduction → Connect them to someone helpful. Your network  becomes part of your value. 2. Ask for Their Perspective → Curious questions create more respect than pitch  decks ever will. 3. Send a Thoughtful Surprise → A book, a note, a resource. Relevance shows you’re  paying attention and that matters. 4. Share Tailored Insights → Generic = forgettable. A timely idea, just for them, can  open big doors. 5. Invite Them to Something Exclusive → Roundtables or niche events. Scarcity adds value.  Inclusion builds connection. 6. Host a Problem-Solving Session → Brainstorm a real issue together. Let them experience  your thinking in action. 7. Offer a Mini-Diagnostic → Spot something they didn’t know was broken. It  reframes you from seller to solver. 8. Provide a Sample of Your Service → No pressure. Just a preview. Let them feel the value  before the ask. Here’s the shift: Don’t try to close a deal. Try to open a relationship. Give first.  Then give a little more. And I promise the results will take care of themselves. 👉 Which one will you try this week? ♻️ Valuable? Repost to help someone in your network. 📌 Follow Mo Bunnell for client-growth strategies that don’t feel like selling. Want the full cheat sheet? Sign up here: https://lnkd.in/e3qRVJRf 

Ready to make your prospects the star of the show? Let me put you on to a play I used to run as a rep that still hits hard in trainings today “The Heros Trailer” video play Picture this Your prospect is the hero facing their big challenge (cue the dramatic music) Your job? Help them see how your product is the missing piece they need to overcome it Heres how you can run it 1. Highlight their journey In your video don’t make it all about you—make it all about them. Show that you understand their current struggle - “Here’s the challenge you’re likely dealing with and heres how we help heroes like you solve it” 2. Tease the solution Like any good movie trailer you’ve got to keep it intriguing. Don’t spill all the beans. Give just enough so they’re curious to see how it all plays out. This isn’t the full demo. it’s a teaser. “Imagine if you had a tool that does [X] you’d be able to achieve [Y]” 3. Back it up with credibility Drop in “reviews” from other heroes (aka testimonials) “Sara and Mike were in the same boat but after using [our product] they saw XYZ results” now you’ve got their attention and you’ve built trust without sounding pushy 4. The big CTA End with a cliffhanger “Let’s schedule a time for you to see the full picture” make it feel like a VIP screening they can’t miss 5. Get creative with distribution It’s not just about the video—it’s how you deliver it. Send it via email, LinkedIn DM or even a voice note follow up. Your goal is to cut through the noise and give them something different—something that makes them feel like you really get their journey The reason this works? You’re not just pitching you’re positioning yourself as the guide that helps them shine It’s all about their success story When SDRs in recent trainings tested this play they started landing meetings they’d been chasing for weeks The feedback? “This feels more like a conversation than a sales pitch—it’s engaging” So next time you’re setting up your outreach ask yourself How can you help your prospect see themselves as the hero in their story—and position your product as the tool that helps them get there? Give this play a shot and let me know how it goes 🤘

$2,000/month on client dinners. Quota sitting at 67%. Rent due next week. "But sales is all about relationships!" This relationship myth is destroying your commission. I had a rep convinced that expensive lunches were the path to bigger deals. While he was buying steaks, competitors were solving problems. While he was building rapport, they were building business cases. While he was entertaining, they were demonstrating value. His entertainment budget: $24K annually. His missed commission: $47K. The math wasn't working. So I banned client lunches and gave him a new strategy: "Skip the lunch. Ask to ride along on their customer calls instead." His pushback: "What if they think I'm going direct?" My response: "Then you haven't built enough trust yet." Here's what changed everything: Instead of being the "dinner guy," he became the "problem solving guy." Instead of shared appetizers, he provided shared solutions. Instead of hoping good food would lead to good business, he demonstrated expertise that actually helped them close deals. The result? His commission tripled in 90 days. Your prospects don't need another friend. They need someone who helps them win. Competence builds trust faster than camaraderie. Value creation beats relationship building every time. Your rent doesn't care about your rapport. Commission comes from competence, not camaraderie. — Sales Leaders! Want your reps to master value based selling? Go here: https://lnkd.in/ghh8VCaf