Building Long-Term Relationships Through Referrals

The Art of the Referral: Putting your clients first 🥇 At the heart of every successful referral strategy is a simple, timeless principle: putting your clients first. But why is focusing on your clients' success the key to building a thriving business through referrals? 1) Client-Centric Service: The Foundation of Trust Clients entrust advisors with their secrets and concerns. By prioritizing their needs and dedicating yourself to their success, you don't just provide a service; you build a relationship founded on trust. This trust becomes the bedrock of your reputation, a critical factor in word-of-mouth recommendations. 2)Cultivating a Referral Network: Beyond Transactions Referrals are not transactions; they are the natural outcomes of your exceptional value and service. Here are strategies to foster a referral culture: - Exceed Expectations: Go beyond the basic expectations of financial advice. Offer personalized insights, be proactive in communication, and provide educational resources that empower your clients. Exceptional service inspires clients to share their experiences. - Build Relationships: Deepen your client relationships beyond the numbers. Understanding their life goals, milestones, and challenges creates a connection that extends beyond professional advice to genuine care. - Ask for Feedback: Regularly solicit feedback to improve your services. Show your clients that their opinions matter, and you're committed to evolving based on their needs. A happy client is your best advocate. - Referral as a Service: Frame referrals not as a favor to you but as an extension of your service. Educate your clients on how their referrals allow you to help others achieve financial wellness. - Acknowledge and Appreciate: Always thank your clients for referrals. Whether it's a personalized note, a small token of appreciation, or a simple call, acknowledgment reinforces your value for the relationship. 3) Encouraging Word-of-Mouth: Best Practices - Seamless Experience: Ensure every client interaction is smooth, from onboarding to regular check-ins. A seamless experience is memorable and shareable. - Empower with Knowledge: Clients who feel informed and empowered are more likely to refer others. Use layman's terms to explain complex concepts and update clients on relevant financial news. - Be Visible: Maintain an active presence where your clients and their networks spend time, be it LinkedIn, community events, or financial seminars. Visibility keeps you top of mind. Final thoughts In essence, referrals in the financial advisory sector are about relationship-building. By focusing on delivering outstanding service that puts clients' interests first, you foster loyalty and create a culture of advocacy. Remember, when clients win, you win, and nothing speaks louder than the success stories of those you've helped navigate their financial journeys. #clients #referals #advisor #financialadvisor

When I started in insurance, I thought selling policies was the hard part. I was wrong. The real challenge? Keeping clients for the long-term. Here's what took me 12 months to learn: 1. Birthday calls changed everything ↳ Not emails. Not texts. Personal calls. ↳ 87% of my clients renewed after that simple touch 2. 6-month review calls ↳ Most agents wait until renewal ↳ I catch concerns early and solve them instantly 3. The golden question "Who else in your life needs this level of protection?" The results? • 92% retention rate • 3.4 referrals per client • Zero cold calling needed Because here's the truth... Getting new clients is expensive. Keeping existing ones and turning them into referral machines? That's how you build a sustainable book of business. My retention rate used to be 68%. Now it's consistently above 90%. All because of these 3 simple changes.

Last week, I turned 2 "not right now" deals into 15 referral introductions. Here's what I did: First, how about a few stats about WHY referrals are so key: - People are 4x more likely to buy when referred by a friend. - The Lifetime Value for new referral customer is 16% higher than non-referrals. - 83% of consumers are willing to refer after a positive experience—yet only 29% actually do. Okay, so we can agree this is important, yeah? And probably underutilized by you? Okay, let's proceed. Here are the steps I used: 1) Ask for help The hardest part is the START of the ask. "Gotcha, seems like this may not be a fit right now. But hey, before I let you go to your next meeting, mind if I ask a quick favor?" 2) Share your goal When selling Cutco knives in college, I would always tell people about my goals. I'm working to get back into that - a goal to positively impact salespeople while creating a life of abundance for me and my family. I'm in a service business - I train sales teams to build more pipeline - so a lot of the game is planting seeds and building long-term relationships "Here's my goal and I'd love to work with great people like yourself...:" 3) Clarity Clear communication is key. Saying "Who do you know?" is a lot different than "What VP Sales in Chicago that are company size 100-500 and building their SDR team"? 4) MAKE THE ASK For months, I was loose-lipping it: "Let me know if you come across anyone you think I can help". You know how many referrals I got? An unwavering 0. You know why? I was leaving the ball in THEIR court. "Let me know" is an entitled and lazy way to make an ask - and that's what I was doing. As soon as we hang up, the person is focused on something else - not on finding me a lead. Now, I say "We have a few minutes, who can you think of that might fit that description?" 5) Make it easy! I send a ghostwritten example of what they can send. I follow-up with them. I continue to follow-up if needed. I respond to the intro 6) Gratitude Say a heartfelt thank you. In some cases, I will send folks a handwritten note or - when a deal closes, I send a kickback to them either in a gift or cash. I want to reward the behavior and let them know how much I appreciate it. That's it. What else am I missing? PS - learned a lot of this from a session Alex Kremer did for our Alluviance community last month.