Ensuring Candidates Feel Supported During the Hiring Process

A common mistake I see when delivering an offer to candidates... In recruiting, we give out offers everyday so it can feel very routine and exciting for us. For candidates, this can be a decision that shapes their entire life and can come with a ton of mixed emotions. Think about this for yourself... Have you ever been in an interview process where things picked up quickly and all of the sudden, you are at the offer stage. You were so focused on completing each stage and putting your best foot forward that you didn't really take the time to consider all of the ramifications of changing jobs or considering multiple pathways at once. Recruiters tend to think that the moment of offer is going to be pure joy from the candidate (I made this mistake early on in my career), only to be surprised when you realize there can be 10 things that come up for the candidate that now have to be managed and worked through. Here are a few things I’ve learned to do differently: 1. Prep the candidate. I don't make promises. But I do find a moment in the process to say, “If you were to move forward to an offer, what are the things you’d need to consider in your decision?” That question alone opens the door for reflection. 2. Don’t lead with numbers. When I deliver an offer, I never jump straight into comp. I first ask: “Are there any open questions about the opportunity or role?” If there’s any vagueness or hesitation, we pause. No point delivering an offer until we’re aligned. 3. Give space to process. After I walk through the offer, I do ask if they've made a decision (a step I think is necessary as a recruiter) but I don't push after that. I answer questions. I follow up. But I respect that the weight of the moment takes time to sit with. 4. Ask how they make big decisions. I’ll often ask, “Who’s in your corner when you make big calls like this? Where do you go to think clearly?” This helps the candidate begin their decision-making process—and it helps me better support them, too. 5. Check in early and often. Sometimes I’ll say, “Hey, taking my recruiting hat off for a second—how are you feeling?” That small gesture can go a long way in building trust. We give out offers every day. But for the person on the other side of the table, this might be the biggest professional decision they’ve ever made. We should treat it that way. #hiring #recruiting #techrecruiting #techhiring

In the 20+ recruiting audits I have completed of companies, I have found that more than 25% of recruits who sign offer letters never join. All that energy with nothing more than a finish-line disappointment. Yet if you ask a recruiting leader what their game plan is, once someone says yes, most have nothing. Recruiting doesn't stop when someone agrees to join your team—it’s just the beginning of solidifying their commitment. A formalized game plan ensures recruits feel welcomed, valued, and confident in their decision, reducing the risk of last-minute changes of heart. Here’s a step-by-step approach to create a game plan: 1) Immediate Engagement: Celebrate their decision with personalized outreach (e.g., a call or handwritten note). Have senior leadership send congratulatory messages to validate their choice. 2) Bridge the Gap with Continued Conversations: Schedule weekly check-ins to discuss their onboarding, answer questions, and keep excitement high. Involve current team members to introduce them to the culture and key connections inside the company. 3) Create a Sense of Belonging: Arrange a dinner or event involving their spouse or family to build deeper connections. Ship a personalized welcome kit with branded items and a personal note to their home. 4) Showcase the Culture: Invite them to attend a team meeting or shadow virtually so they can experience the culture firsthand. Provide access to training resources or tools to give them a head start. 5) Eliminate Doubt: Reiterate the unique value your organization offers that their current company cannot match. Role-play possible counter-offer scenarios and coach them on how to respond confidently. 6) Formalize the Onboarding Journey: Provide a clear timeline for their first 90 days, with milestones and support touchpoints. Assign a mentor or buddy to guide them through the transition. A structured plan ensures recruits transition smoothly, feel connected, and remain committed to your team. It transforms the "yes" into a day one success.

A smooth and thoughtful hiring process has far-reaching impact. But every once in a while, you come across a hiring manager who takes it to the next level. Not by doing anything flashy, but by mastering the fundamentals. Recently, I had the pleasure of working with a hiring manager who knocked it out of the park with candidate experience. The client had originally been trying to fill a role on their own. They were looking for someone with in-house experience in pharma or biotech, with experience working with cross-functional teams. From our very first kickoff call, it was clear this wasn’t going to be a typical search. The hiring manager came in prepared and focused. We aligned on the ideal candidate profile, compensation expectations, and interview logistics. We even discussed external factors that might slow things down, like summer vacations or competing priorities, and planned around them. Within just a week, we had strong candidates in play. But what made this process stand out wasn’t speed. It was intentionality. The manager designed a process that made each candidate feel seen and respected. It started with a 45-minute video screen (with a human, no AI here), followed by a series of 1:1 interviews with key stakeholders from both within and outside the department. Each panelist was briefed on the candidate’s background and assigned a different focus area to explore so interviews didn’t feel repetitive, and candidates weren’t asked the same questions by each person. Sadly, this approach is the exception vs. the norm in most interview processes. Hiring managers, take note! Before each round, candidates received a short, personalized briefing: who they were meeting with, what the conversations might focus on, and what to expect next. It sounds simple, but this small step made a big difference. It gave candidates the confidence to show up prepared and the space to have real, productive conversations, not just rehearsed polished talking points. The manager also prioritized closing the loop quickly. Candidates received timely updates and, when possible, constructive feedback. It wasn’t just courteous. It reinforced the company’s brand as a thoughtful and organized employer. Every touchpoint was handled with care. The result? Candidates walked away feeling like they were being recruited, not processed. Multiple people told me it was one of the best interview experiences they’d ever had. And it didn’t require bells and whistles. Just preparation, consistency, and a little bit of empathy. So often we overcomplicate hiring. But this process was a reminder that when you get the basics right—clarity, communication, respect, you don’t just make better hires. You build trust, elevate your brand, and turn candidates into advocates, whether they get the job or not. It’s not rocket science. But it is rare. And it’s something every team can aspire to. #interviewprocess #hiring #feedback