Why verbal conversations reduce email clutter

𝗕𝗲𝗳𝗼𝗿𝗲 𝗬𝗼𝘂 𝗛𝗶𝘁 𝗦𝗲𝗻𝗱 — 𝗧𝗿𝘆 𝗮 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻! We often underestimate how much tension can be defused by a simple conversation... Recently, a colleague was not responding to a reporting request for one of the accreditation requirements. Our department had sent multiple email reminders, and I noticed that colleague was usually responsive to our other emails. Sensing some confusion, I decided to stop by their office. They confessed they had just written a strongly worded email and were about to send it. Fortunately, a 5-minute conversation cleared everything up—and that email was never sent. In another case, I was struggling with a delayed reimbursement due to some regulatory hiccups. After days of unresolved email exchanges, I typed out a long email, copying my seniors. But something told me to try calling the person I’d been coordinating with one last time. One quick call—and the issue was resolved that same day. I deleted the email. 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆? Emails often fail to convey tone or intent. A conversation—whether over the phone or in person—can resolve issues more effectively and preserve relationships. It’s not just about solving the problem; it’s about how you solve it. #Communication #ConflictResolution #WorkplaceWisdom #EmotionalIntelligence #savingrelationships

💭 The Lost Art of Communication in a Digital Age This week, I counted 164 emails in my inbox that were one sentence long. Each one copied multiple people, sparked more replies, added confusion, and ultimately created internal friction - not progress. Somewhere along the way, we’ve lost the natural ability to communicate verbally. We hide behind screens, fill up inboxes, and measure productivity by the number of unread emails rather than the clarity of outcomes. We’ve normalised “cc’ing” half the company, even when most add no value - just in case. And when things go wrong, we scroll back through the chain to find someone to blame, rather than to understand, resolve, and improve. Here’s the truth: When we speak to each other - actually speak - we remove layers of misinterpretation. We identify the right people to help. We gain alignment in minutes instead of days. We walk away knowing the matter has been addressed. Yes, I know the counter-argument: After every conversation, someone still feels the need to “cover themselves” with a follow-up email—just in case. That’s not communication. That’s fear of accountability. If leadership and teamwork are to thrive in today’s digital age, we need to get back to human communication. Pick up the phone. Walk across the office. Have the conversation. Let’s replace endless email threads with clarity, connection, and collaboration. Because leadership isn’t about who’s copied in - it’s about who steps up to communicate clearly. #Leadership #Communication #DigitalAge #Management #Teamwork #Accountability

Face-to-face communication remains unmatched. In my work, I’ve seen how quickly misunderstandings can arise when messages are sent only through emails or platforms. A short direct conversation often resolves issues faster, prevents misinterpretations, and builds trust. Clear communication is not just about transferring information — it’s about ensuring understanding. That’s why I value those moments when a quick discussion replaces long back-and-forth chains.