Approaches to Foster Open Communication for Innovation

Stop beating a dead intranet. If you’re leading employee communications, your job is NOT to shout carefully vetted messages from the ivory tower. Megaphones are for marching bands, not modern workplaces. The age of decreeing messages from the higher-ups with the expectation of silent compliance is over. We're in the era of dialogue, baby. The role of internal comms leaders is to create spaces where conversation flourishes—less shouting into the void and more stimulating discussion and debate. But organizations are still preaching from the corporate pulpit, expecting rapt attention from the masses. We're hoarding communication channels at the top while the rest of the organization starves for a voice. So why aren't companies democratizing communication? 1. Fear of relinquishing power: There's this stodgy notion that open communication equals chaos. In other words, fear rules the land, with lords worried about losing control if the serfs start having a say. 2. The illusion of open-door policies: Slapping an "open-door" label on a fundamentally closed communication system doesn't magically make it inclusive. 3. Hierarchical hangovers: The corporate ladder is still a thing, and it's casting long shadows over who gets to speak and who gets to listen. 4. Lack of tools (or will) to change: Either organizations are stuck with tools from the digital Stone Age, or there's resistance to adopting new platforms that foster open dialogue. But they should reconsider because… ⚡ Great ideas can come from anywhere, not just the C-suite. Open communication channels are where innovation thrives. ⚡ Employees who feel heard are employees who stick around.  ⚡A vibrant, open communication culture is the best kind of strategy an organization can hope to have. ⚡ When communication flows freely, trust follows. And in today's world, trust is the currency of choice. So, how can you get started democratizing your internal comms? 1. Adopt the right tools: Invest in platforms that are designed for the modern workplace, where dialogue, not monologue, is the default setting. Hint: your emailed internal newsletter and your creaky intranet site aren’t it. 2. Flatten the communication hierarchy: Encourage leaders to mingle in the digital town square, sharing, commenting and—most importantly—listening. 3. Train, don't just tell: Equip everyone with the skills to communicate effectively in an open environment. 4. Celebrate the voices: Recognize and reward those who contribute to the conversation. Make it known that every voice matters—and mean it.  #internalcommunications #employeecommunications #ThatAshleyAmber

Unpopular Opinion: It doesn't matter how many days a week you bring people back to the office if your organization lacks employee trust. I recently had a conversation with a young professional who believed that they couldn't speak up within their organization because, at one point, they were told by their manager that they didn't have enough experience to have an opinion. This type of behavior damages the individual's personal career growth, including their ability to develop the skills and experience if they don't feel like they can question their own assumptions and the assumptions of others. It also damages the overall organization's ability to succeed since it prevents people from bringing their best ideas forward and working together collaboratively and productively. Yet, in all the conversations around RTO from leaders, so much is centered around a need for more productivity and innovation. Trust is the glue that holds teams together, empowers individuals, and creates an environment where employees feel valued and supported. When employees trust their employers and colleagues, they are more likely to be engaged in their work, perform at their best, and take risks that lead to innovation. Numerous studies have highlighted the significant impact of trust on organizational success. According to a study conducted by the Harvard Business Review, companies with high levels of trust experience 74% less stress, 106% more energy at work, 50% higher productivity levels, and 76% higher engagement rates compared to low-trust organizations. So how can employers cultivate trust in the workplace? It's not by getting people to show up to the office more. Here are a few key strategies: 1️⃣ Lead by example: Trust starts at the top. Employers must demonstrate trustworthiness through their actions and decisions. When leaders consistently act with integrity, transparency, and fairness, it sets the tone for a culture of trust throughout the organization. 2️⃣ Foster open communication: Encourage open dialogue and active listening within teams. When employees feel heard and valued, they are likelier to trust their colleagues and share ideas freely. Regular team meetings, feedback sessions, and opportunities for collaboration can all contribute to building trust. 3️⃣ Provide autonomy and empowerment: Trust goes hand in hand with giving employees the autonomy to make decisions and take ownership of their work. When individuals feel trusted and empowered, they are more likely to go above and beyond, take calculated risks, and develop innovative solutions. 4️⃣ Recognize and reward trust: Acknowledge and appreciate trustworthy behavior. Recognize employees who consistently demonstrate trustworthiness and create a culture where trust is celebrated. This can be done through public recognition, rewards, or small gestures like a simple thank you. #management #leadership #returntooffice #employeeexperience #employeeengagment #trust

𝐓𝐡𝐞 𝐅𝐨𝐫𝐦𝐮𝐥𝐚 𝐟𝐨𝐫 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐡𝐚𝐧𝐠𝐞 Creating a culture innovation and change is a simple formula, but is not simple to cultivate. It requires leadership. 1. All innovation and change is brought about by teamwork and collaboration. 2. And teams and collaboration are brought about by communication. 3. Communication requires psychological safety and trust between managers and colleagues. 𝐓𝐡𝐢𝐬 𝐢𝐬 𝐰𝐡𝐞𝐫𝐞 𝐭𝐡𝐢𝐧𝐠𝐬 𝐬𝐭𝐨𝐩. Communication is usually top-down rather than bottom-up, sideways, and top-down. 4. To create communication between people in all directions, the culture and leaders must promote empathic listening skills. Empathic listening goes beyond hearing the other person and feeling what they mean--sensing what they are trying to convey--rather than judging and rejecting. 5. To get beyond and transcend judgment, we must become vulnerable. Being vulnerable means surrendering our ego and being open to others' ideas. Becoming vulnerable requires Emotional Intelligence, specifically self-awareness. The ability to understand who we are and what we tend to do based on our beliefs. It is recognizing our weaknesses and blind spots caused by our biases and our need to look good to others and have all the answers where there are none. When we all can self-reflect as individuals and see we are the cause of our environment and what we are getting, we begin to see the possibilities of what can be. 𝐇𝐨𝐰 𝐝𝐨 𝐰𝐞 𝐠𝐞𝐭 𝐭𝐨 𝐭𝐡𝐢𝐬 𝐩𝐨𝐢𝐧𝐭 𝐨𝐟 𝐛𝐞𝐢𝐧𝐠 𝐨𝐩𝐞𝐧 𝐚𝐧𝐝 𝐯𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐥𝐞? 10 RULE BREAKING NORMS: 1. Look at what you defend. 2. Watch for where you stop and hesitate. 3. Look for when you feel insecure and want to say something to "look good." 4. Watch for when you judge something or someone as good or bad and right and wrong. 5. Listen without judgment. Observe without labeling. 6. Instead of persuading, be persuaded. 7. Allow communication to flow rather than try to control. 8. Use brainstorming and an outside facilitators for change and innovation 9. Create an idea lab. Consider all possibilities. 10. Blow up old protective rules of managing others, such as having all the answers and controlling, and allowing people to "own" their results. In my consulting with clients, they institute these "10 Rule Breaking Norms" to bring about change and innovation. It's remarkable to see how quickly people "buy into" the new ways of interacting to develop breakthrough ideas and solutions. Your partner in success, Joe Murphy ♻️ Cool to forward to your network ________________ THE LEADERSHIP ACADEMY 𝑪𝒓𝒆𝒂𝒕𝒊𝒏𝒈 𝑳𝒆𝒂𝒅𝒆𝒓𝒔 𝒂𝒕 𝑨𝒍𝒍 𝑳𝒆𝒗𝒆𝒍𝒔 Over 600 worldwide sessions | Over 45,000 attendees | 4.9/5 Sat Score _________________ 📽 New videos daily, Mon-Fri at 5 PM ET, on success and leadership 🔔 Join over 40,000 over-achievers today #LeadersatAllLevels #Xfactor #TheLeadershipAcademy Infographic: Nature of work

WHEN TEMPERS FLARE, YOU'RE LOCKED IN A STALEMATE, OR A MULTI MILLION DOLLAR DEAL IS ON THE LINE, EFFECTIVE COMMUNICATION IS THE KEY TO TURNING IT AROUND. The right communication framework fosters understanding, strengthens relationships, and drives powerful results within your team. Both personally and professionally, effective communication is key to successful teamwork, conflict resolution, and collaboration. From construction to finance, from fashion to family offices, my high performance clients master the skills to navigate the toughest conversations and transform them into their biggest breakthroughs. And here’s how you can do it too: 1. FRAME THE POSITIVE INTENTION: Start with shared goals. Establish a shared purpose to align your conversation positively and maintain the focus on optimal outcomes. ➡️”We both want [a positive, uplifting relationship].” “This is about us being [happier, more productive].” A positive start encourages cooperation and a safe space for communication. 2. DESCRIBE THE OBSERVABLE: Present facts without emotional interpretation. Focus on specific events or behaviors rather than feelings. ➡️ “When [specific event] happened, I saw [specific observation].” Stick to observable facts and avoid personal interpretations to keep the conversation neutral. 3. SHARE THE FEELING: Express your emotions without blame. Own your feelings without blaming others, and invite the other person to share theirs. ➡️“We both feel [emotion].” “I feel [emotion] about [situation].” Take ownership of your feelings. Express them without pointing fingers and encourage others to do the same. 4. REQUEST THEIR PERSPECTIVE: Invite input and collaboration. Ask for the other person’s perspective to gain insight into their viewpoint. ➡️“How did you see that?” “What did you observe?” Listen actively and be open to hearing the other person’s thoughts, fostering mutual understanding. 5. MAKE THE ASK WITH BENEFIT EXTENSIONS Propose mutually beneficial solutions: Offer choices that meet both parties' needs. ➡️ “If [action] occurs, we would feel [emotion] and [emotion].” “Here are two options that work for me…” Present two acceptable options to empower the other person to contribute to the solution. 6. WORK TOGETHER TO BUILD A CONSENSUS Collaborate on finding the best solution: Work together to determine the best course of action and express appreciation when a decision is made. ➡️ “I appreciate the thought you’ve put into this. I’m glad we agreed on [decision].” By applying my effective communication framework, you foster open, respectful communication that builds trust, enhances collaboration, and contributes to team success. And the great news is that you can use this both personally and professionally! I’m curious… ~When was a time that you needed this framework in your life? #future #communication #success