Creating a Feedback Loop for Team and Company Alignment

Your people want to grow… But you’re not listening. Employees crave development, not just feedback. Leaders miss the bigger picture: ↳ Skill gaps and ambitions. Otherwise, employees feel: 1. Unheard 2. Undervalued 3. Stuck Without growth, engagement drops. Turnover soars… You need more than feedback. You need an actionable strategy. Here’s how: 1. Use Structured Frameworks. - Standardized templates reduce personal biases. - Blend metrics with narratives for actionable insights. - Structured feedback eliminates guesswork. 2. Focus On Future Goals. - Set SMART goals to make development clear. - Shift feedback from past to forward-looking progress. - Align team growth with your company’s goals. 3. Listen To Employees' Voices. - Surveys uncover ambitions often left unspoken. - Safe spaces allow employees to share openly. - Listening fosters trust and deeper engagement. 4. Bridge The Gap For Future Success. - Use benchmarks to prioritize critical skill gaps. - Compare current skills to those your future requires. - Prepare employees today for tomorrow’s challenges. 5. Empower Growth Ownership. - Prompts like “Where do I excel?” spark reflection. - Encourage employees to own development paths. - Regular discussions keep growth consistent and visible. 6. Collaborate On Development Goals. - Build trust with safe, judgment-free feedback spaces. - Visualise their goals, showing progress and alignment. - Collaboration ensures both clarity and accountability. When growth is intentional, businesses succeed. Focus on development now to avoid turnover later. Invest in your people to future-proof your business. Follow Jonathan Raynor. Reshare to help others.

A leadership team I worked with had just wrapped a major strategy retreat. Values were refreshed. Vision was clear. Energy was high. But six weeks later? Alignment had faded. Mid-level managers were overextended. Stress was spiking. Not because the strategy was wrong, but because the team hadn’t committed to the rhythms that would sustain the change. You can’t lead on clarity and operate on chaos. Culture doesn’t stick without rhythm. When we stepped back in, we settled into the Design & Walk phase. The team didn’t need more content. They needed structure. We established new rhythms: -Biweekly leadership huddles focused on decision-making and alignment instead of updates (moving eyes forward). Reshaped 1:1s built around both results and relational feedback (focused on connection and alignment) -Quarterly reset sessions tying strategy to lived experience across teams What changed? (checking for alignment in strategy and culture) Impact? -Decision speed increased -Team energy stabilized -Managers felt more supported -Turnover dropped in key departments They didn’t just need vision. They needed clear support structures to live it out—together. Real results happen when strategic alignment and human connection move in rhythm. 📌 Where does your team need a rhythm that actually reflects what you say matters? #groundedandgrowing #leadershipdevelopment #organizationalhealth #culturebuilding #executivealignment #designandwalk #rhythms #teamstrategy #managerdevelopment

Communication gaps and weak feedback loops hurt business success. [Client Case Study] A large hospital network noticed declining patient satisfaction scores. Even with state-of-the-art facilities and technology, patients reported feeling unheard, frustrated, and confused about their care plans. The executive team assumed the problem was with staff training or outdated workflows. ‼️ Mistake: Relying on high-level reports and not direct frontline feedback. Nurses, doctors, and administrative staff communicate differently based on their backgrounds, generations, and roles. - Senior physicians prefer face-to-face or email communication - Younger nurses and tech staff rely on instant messaging and digital dashboards - Patients (especially elderly ones) need clear verbal explanations, but many received rushed instructions or digital paperwork ‼️ Mistake: Differences weren't acknowledged and crucial patient information was lost, leading to errors, frustration, and decreased trust. Frontline staff experienced communication challenges daily but lacked a way to share them with leadership in a meaningful way. ❌️ Reporting structures were too slow or ineffective. Feedback was either ignored, filtered through multiple levels of management, or only addressed after major complaints. ❌️ Executives made decisions based on outdated assumptions. They focused on training programs instead of fixing communication systems. ❌️ Systemic decline Employee burnout increased as staff struggled with inefficient systems. Patient satisfaction declined, leading to lower hospital ratings and reimbursement penalties. Staff turnover rose, increasing costs for recruitment and training. 💡 The Solution: A Multi-Channel Communication Strategy & Real-Time Feedback Loop ✅ Physicians, nurses, and patients receive information in ways that align with their preferences (e.g., verbal updates for elderly patients, digital dashboards for younger staff). ✅ Digital tool that allows staff to flag communication issues immediately rather than waiting for annual surveys. ✅ Executives hold regular listening sessions with frontline employees to better understand challenges before making changes. The Result - Patient satisfaction scores improved - Employee engagement increased - Operational efficiency improved Failing to adapt communication strategies and strengthen feedback loops affects reputation, retention, and revenue. (The 3Rs of a successful organization.) Frontline operations directly impact customer and employee experiences. This hospital’s struggle isn’t unique. Every industry faces the risk of misalignment between leadership decisions and frontline realities. Weak feedback loops and outdated communication strategies create costly inefficiencies. If your employees don’t feel heard, your customers won’t feel valued. Business suffers. Are you listening to the voices that matter most in your business? If not, it’s time to start.

I don’t know what all those gauges and readouts on an airplane dashboard mean, but I do know that I want the pilots flying the aircraft to see them. Otherwise, they’d be flying around the globe pressing buttons and throwing switches on hunches and guesses. It’s the same with change activation. If a business wants its initiatives to actually, you know, work, they need the gauges and readouts of change: two-way feedback loops. Too many transformation strategies stall mid-air because they're missing one critical piece: live feedback from the ground. 🚫 Not the kind that comes 90 days later in a spreadsheet from HR. 🚫 Not the kind that’s missing in a thousand unanswered surveys. 🚫 Not the kind that's too late, showing up in exit interviews from disgruntled employees already moving on to greener pastures. I’m talking about real, instant, interactive, informal feedback. The kind that can be used to course-correct in real time. I call this the “Triple I” strategy: Instant  Interactive  Informal Here's the thing about feedback: 🧭 It’s a compass. It surfaces what people are thinking right now — what they’re confused about, excited by, or flat-out resisting. 📈 It’s a growth engine. It helps teams learn faster and build smarter next time. If they already know that job security is a major concern for one group, why go through the pain of rediscovering that from scratch during the next initiative? 🧠 It’s organizational memory. A well-run feedback system captures insights that can be used again and again. No need to keep asking the same questions if the answers have already been documented. But here’s the challenge: Most companies don’t have the time, tools, or energy to conduct 1:1s, focus groups, and in-person interviews across tens of thousands of people. And survey fatigue is real. You can only send so many Surveymonkey forms before people start auto-clicking “neutral.” Instead, tap into an activity people already do several times every day: interacting with content. When change comms or capability building initiatives are embedded into a change activation platform with built-in interactive functionality, something magical is unlocked: ✅ Questions get asked  ✅ Concerns are shared  ✅ Colleagues respond to each other  ✅ Change champions emerge organically  ✅ A real-time pulse on what is and isn't resonating emerges  Even better? The data is captured automatically. Comment data becomes reports visualized in-platform with sentiment analysis layered on top. Visibility into what’s trending by audience, location, and job level — across the entire organization — without running a single survey. Access to 24/7, large-scale feedback *that doesn’t feel like feedback.* No forms. No follow-ups. Just natural interaction with change content and powerful data to guide your next move. That’s the kind of loop that fuels real agility and speed. Because strategy without feedback isn’t agile - it’s flying blind.