Building A Strong Brand Around Company Values

Your culture is the invisible force that shapes how people feel about your brand. And it starts with your leadership — → The way you hire and train → How you embed values into your work → The processes you deploy → The way you demonstrate who you are …these subtle cues convey so much about your brand. Because in a world of copycat products and services… …culture is your secret weapon. It's the DNA that can make your company so special. Here's how to harness it: ↓ 1️⃣ Live out your values Don't just write your company principles on a mission statement and forget about them. Embody them. And actively reward team members who embody them. At Motto, we recognize when someone demonstrates our values through kudos, performance, bonuses, and other recognitions. Whether it's showing radical candor or going the extra mile, we celebrate it. 2️⃣ Rally around a Big Idea Every company worth remembering has a Big Idea that clearly and concisely defines their reasons for existing. Express this in big ways — how your company operates as a whole — and in small ways. For example, the way you end team meetings. We sign off with "Do big things" to remind everyone they're here to do exceptional work. 3️⃣ Embed your values in hiring Your job postings and career page should reflect your culture’s transparency and values. We, for instance, outline each step of our hiring process upfront. This helps us proactively recruit candidates who align with our values and can handle our high-performance environment (while screening out those who can’t). 4️⃣ Proactively invest in growth Each of your employees is an asset. Give team members chances to learn and teach others what they’ve learned. On Friday, we give one hour for our team to take classes and share their knowledge with the team. It builds their skills *and* confidence in leadership. 5️⃣ Use failure as fuel When you hit a wall, always see it as a chance to innovate and bounce back even greater. Embed this into your company DNA more than anything else. Your culture isn't just internal. It shows up in every interaction with customers, partners, and the public. So, nurture it carefully. The culture you nurture today is the brand you have tomorrow.

Stop treating your Employee Value Prop like a tagline. Start using it to galvanize your entire workforce. Most companies say they have an EVP. Few know what to do with it. It’s not about career site copy or rebranded onboarding kits. A real Employee Value Proposition unlocks momentum, the kind that aligns 5,000 (or 80,000+) people around a shared purpose. I learned this firsthand leading culture transformation at one of the largest healthcare employers in the U.S. Here’s the truth: If your EVP lives in HR, you’ve already lost. It’s not a talent tool. It’s a business accelerator. The organization had scaled through acquisition. That meant fragmented cultures, legacy systems, and a “one company” message that didn’t match reality. Corporate strategy called for innovation and next-level care. But the culture wasn’t built for it - yet. So we started with the people. Thousands of conversations, not just surveys. We asked: What connects you to your work? What keeps you proud? We found a unifying force: the collective drive to deliver incredible care. That became our EVP. But the transformation came when we operationalized it. We built outcome-based pillars, not just values, but decision lenses. Not words on posters. Tools for action. They became: Hiring guides (we trained recruiters to assess for alignment, not just skills) Onboarding narratives Manager scorecards Performance criteria Bonus frameworks (yes, compensation tied to culture outcomes) Every function, not just HR used the EVP to guide decisions. It became the organization’s GPS. And we didn’t do it alone. We partnered with outsiders - not consultants, but provocateurs. People who pushed us beyond industry norms. Who asked the uncomfortable questions. Who helped us stop designing for now and start designing for what’s next. One of those partners now runs a venture called Fauna, a testament to what bold collaboration can spark. Here’s what I’ve learned: If your EVP isn’t designed to: 🔹 Align culture and strategy 🔹 Focus every team around shared outcomes 🔹 Make performance part of your values …then you’re missing the point. This isn’t about launching an internal brand. It’s about building a culture system that accelerates your business and turns people into believers. So ask yourself: → Does your EVP live in a slide deck… or in daily decisions? → Are your values just wall art… or linked to pay and performance? → Did HR build your EVP… or did the whole business? An EVP buried in HR is a missed opportunity. An EVP wired into your operating model? That’s how real transformation sticks.

Without internal alignment, your brand will fracture externally. The best brands start from the inside out. Your logo might be beautiful. Your messaging might be sharp. But if your team doesn’t understand or embody the brand — it shows. Employees are brand ambassadors… whether trained or not. And misalignment internally always leaks into the customer experience. → Framework Model: The Inside-Out Brand Alignment Loop 1. Belief → Do employees understand the “why” behind the brand? 2. Behavior → Are they empowered to act in alignment with it? 3. Experience → Is the culture felt at every customer touchpoint? → When those three break down, you get: ↳ Inconsistent messaging ↳ Brand promises not lived out ↳ Confused teams = confused customers Let’s flip that. → Things to put into motion: ↳ Make brand onboarding part of team onboarding. ↳ Share brand values as decision filters — not wall posters. ↳ Use internal language that mirrors your external promise. When your people get it, your customers feel it. Clarity becomes culture. And culture becomes competitive edge. → 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝘆𝗼𝘂: Does your team understand your brand as well as your customers do? → 𝗣𝗼𝗹𝗹 𝘁𝗶𝗺𝗲: What’s the biggest barrier to internal brand alignment? A) Vague mission/values B) Siloed departments C) Leadership disconnect D) No consistent training → Vote + add your own experience in the comments. → Let’s unpack it ⬇️