Marketing For Ecommerce Brands

An ecommerce company recently approached my team to do an email audit as they were facing challenges with low open and click-through rates. After analyzing their email account, here are our main recommendations to revive their email marketing channel: 1. Strategic Email Segmentation: Currently, your emails lack personal relevance due to a one-size-fits-all approach. This is a crucial area to address. Action Plan: Implement segmentation based on purchase history, engagement levels, browsing behavior, and demographic information. 2. Personalized Content Creation: Generic content won't cut it. Your audience needs to feel that each email is crafted for them. Action Plan: Develop emails specifically tailored to the different segments. This includes curated product recommendations, personalized offers, and content that aligns with their interests. 3. Subject Line A/B Testing: Your current subject lines aren't doing their job. You need to be implementing ongoing A/B subject line tests, as this is low-hanging fruit to improve your open rates. Action Plan: Regularly test different subject line styles and formats to identify what resonates best with each segment. Keep track of the metrics to inform future campaigns. 4. Mobile Optimization: A significant portion of your audience reads emails on mobile devices. Neglecting this is causing a decrease in your email engagement rates. Action Plan: Ensure all emails are responsive and visually appealing on various screen sizes. Test your emails on multiple devices before sending them out. Additional Campaign Strategies We Recommend: - Launch a Monthly Newsletter: This should include new arrivals, style guides, and user-generated content. It’s an excellent way to keep your brand in the minds of your customers. - Seasonal Campaign Integration: Tailor your campaigns to align with holidays and seasons. This approach can significantly boost engagement and sales during key periods. - Re-Engagement Campaigns: Specifically target subscribers who haven't interacted with your brand recently. Offer them unique incentives to rekindle their interest. Next steps: 1. If you found this helpful, please leave a comment and let me know. 2. If you own/run/work at an Ecommerce company doing at least $1 million in annual revenue, message me so my team can audit your email channel to see if there's a good fit for working together.

Marketing Automation & Customer Service is no longer just about sending emails or filling out contact forms. With AI these flows can become journeys: interactive and truly personalized - unlocking new levels of engagement and conversion in Whatsapp or Chat. But where to start? Here’s a breakdown of the top journeys most e-commerce brands have implemented and how I rank their AI potential and impact: 1️⃣ Product Recommendations | AI Potential: High Helping your customer to make a choice and find the product that fits their needs. > Move beyond static scripts! AI can find best fitting products with LLM powered semantic search, resolve blockers, compare products and provide tailored suggestions. 2️⃣ Welcome Flow | High You offer an incentive, collect and opt-in and further into > With AI, this flow can become interactive: No form like answering all extrated from a normal informal conversation. Enrich their profiles for future personalization (email, birthday, ...) 3️⃣ Customer Service | High Taking care when your customers have a problem: > AI Agents will provide 24/7 multilingual support. Collect the info you need before handing over to a human if the certain problems still need the human insight, access, or touch. Save costs while enhancing customer experience. 4️⃣ FAQ Automation | Medium Make it easy for customers to find answers. > AI ensures responses are nuanced and personalized. 5️⃣ Abandoned Cart | Medium Customer is (almost) ready to buy, but got interrupted or needs a little nudge > Send a(i) personalized message based on the exact product they have in their cart. Highlight how it fits their preferences or past purchases. 6️⃣ Cross-Sell / Up-Sell | Medium Encourage customers to buy complementary products. > AI can craft compelling arguments for upgrades, bundles or next product to buy. 7️⃣ Birthday or Special Day Campaigns | Medium Send wishes and a little gift > Let AI create a personalized message, image, or video and send it via WhatsApp. 8️⃣ Winback / Replenishment | Low Remind customers to repurchase or return. > Personalization helps, but the core is timing. 9️⃣ Review Collection | Low Gather feedback and build trust with REVIEWS.io or alike > AI can personalize requests and handle negative feedback gracefully avoiding bad reviews. 🔟 Back-In-Stock | Low Notify customers when the product they wanted to buy is available again. > AI can add a personalized touch to the reminder [don't want to get out of stock? Talk to VOIDS] 1️⃣1️⃣Referral Programs | Low Encourage word-of-mouth with incentives for sharing. > AI can personalize referral messages for higher trust and conversion. 1️⃣2️⃣Fulfilment Updates | Low Keep customers informed about their orders. > Let AI add a personal touch related to the product shipped. [Want to turn into an upsell opportunity: Karla is doing a great job here] The future of e-commerce is about conversations, not campaigns. Which flow or journey are you excited to tackle first? #conversationalai

QuickReply.ai's 1,529 paying customers use WhatsApp as their primary customer channel. Here's what separates customers nailing a 50X ROI on WhatsApp vs ones with a 2X ROI. 1. 50X teams don't pray for users to opt-in. They engineer the opt-in. Think opt-in entry points across the funnel. Opt-in QR codes splashed all over their packaging. Checkout-stage opt-in with strong hooks like "early access to next launch" & "real-time order help". Even Instagram bio links that don’t point to their store, but to a personalized opt-in WhatsApp welcome flow. They bake opt-in into moments of maximum intent. Opt-in isn’t a checkbox for them. It’s a distribution asset they scale, test, and optimize weekly. Because the more entry points you create, the less you rely on luck, and more on the strength of your contact database. 2. 50X teams don't ask "Can we help?". They understand that passive chat widgets are useless. Instead, their WhatsApp bots qualify and route. They integrate WhatsApp with Shopify to detect cart status, product views, and order history. Or with Salesforce to sync lead stage, deal size, and rep ownership. Or with Judge(dot)me to trigger smart review-based nudges (“You’re eyeing a product rated 4.9 by 238 people. Want to see the top review?”) So when someone opens a chat, the bot isn’t guessing. It knows if they’re a new visitor, a returning cart abandoner, or a high-value lead mid-funnel. Then it routes them - to the right AI flow, the right rep, or the right offer. 3. 50X teams don't rely on mass WhatsApp broadcasts as the main strategy. Instead, WhatsApp workflows are their hero. It's the low ROI teams that blast "discounts". High ROI teams build event-driven flows "Back in stock” → triggered from Shopify via webhook “Product dropped to wishlist price” → synced from Klaviyo + WhatsApp API "Support ticket resolved” → pushed from Gorgias/Zendesk + nudge to buy 4. 50X teams don’t send users back to the site. They close inside WhatsApp. They sync WhatsApp with Shopify to dynamically generate prefilled checkout links based on cart contents. If a user viewed a product twice but didn’t add to cart, they send a WhatsApp message “You left the linen jumpsuit in size M. Want us to hold it for the next 20 mins? Here’s a 1-click checkout.” If the user already purchased before, the WhatsApp bot fetches past order data via Shopify’s order API and cross-sells intelligently: “You bought the wireless facial steamer last month. Our best-rated vitamin C serum (rated 4.9 stars) is back in stock. Want to add it in 2 clicks?" They build closed-loop systems where WhatsApp becomes the storefront, the salesfloor, and the CRM touchpoint. Most teams treat WhatsApp like a notification channel. 50X teams treat it like an operating system for revenue. Reread this post. Then audit every WhatsApp message your business is sending right now. If it doesn’t move the funnel forward, it’s dead weight

Want to increase your email conversions? Here’s the trick—address objections before your subscribers even have them. Instead of leaving them thinking, “But what about ___?”, you can step in and say, “You might be wondering ___, here’s your answer.” That builds trust. It keeps people hooked. And ultimately, it removes any barriers between your subscriber and their decision to buy. Friction = sales killer. Here are 3 quick ways to crush objections with email: Know the concerns: What makes your readers hesitate? Could be price, value, or maybe delivery times. Know them well. Have the answers ready: Simple and clear. Use social proof, FAQs, or even a money-back guarantee to back you up. Weave them into your emails: Let it flow naturally. You’re having a conversation, not pitching hard. Make it part of your story. Example: You’re running an abandoned cart email for a clothing brand. Instead of just saying “Come back and buy,” include a line like, “Worried it won’t fit? No stress, we’ve got free returns!” Anticipate their worries before they ask. Watch your engagement and sales skyrocket. #emailmarketing #saas #ecommerce #coachingbusiness #klaviyo #copywriting #ecom

A DTC fashion brand founder reached out to me, frustrated. "We’re spending lakhs on ads, but every new customer is costing us ₹1,200. How do we scale without burning money?" I checked their numbers: 📉 Customer Acquisition Cost (CAC): ₹1,200 📉 Repeat Purchase Rate: 12% (way below industry standards) 📉 Average Order Value (AOV): ₹1,800 (low margin for ad-heavy growth) 📉 ROAS: 2.1X (barely breaking even) They were stuck in the classic DTC trap: 🚨 Scaling cold traffic with direct sales ads 🚨 Over-relying on discounts to convert 🚨 No focus on repeat purchases or brand loyalty We flipped the strategy in 3 steps: 🔹 Built a Content-First Funnel → Instead of selling immediately, we warmed up cold traffic with: • UGC & influencer testimonials (trust-building) • "How to style" content (engagement) • Brand storytelling ads (higher click-through rates) 🔹 Reworked Retargeting → Instead of spamming discounts, we created: • Social proof ads (before & after styling looks) • Exclusive limited-edition drops for engaged audiences • Cart abandonment sequences with urgency-driven copy 🔹 Fixed Retention & LTV → Profits come from repeat customers, so we: • Introduced personalized post-purchase offers • Built a VIP program for early access & loyalty perks • Increased email + WhatsApp engagement (repeat buyers grew 2.3X) 💡 60 days later, here’s what changed: ✅ CAC dropped from ₹1,200 → ₹740 ✅ Repeat purchase rate jumped from 12% → 28% ✅ AOV increased from ₹1,800 → ₹2,300 ✅ Monthly revenue scaled from ₹15L → ₹24L 🚀 Scaling isn’t about cheaper ads. It’s about smarter customer journeys. If you’re struggling with CAC, ask yourself: ⚡ Are you educating cold audiences or just pushing sales? ⚡ Is your retargeting strategy fixing objections or just repeating the same ads? ⚡ Are you retaining customers or constantly chasing new ones? Fix your funnel, and you’ll scale profitably. What’s your biggest challenge in lowering CAC? Drop it below.👇 #DTCGrowth #ScalingStrategies #CACReduction #RetentionMarketing

Should you treat email, SMS, and WhatsApp the same? Absolutely not. Email is expected. It’s the channel customers check when they have time. It’s passive, it sits quietly in the inbox. SMS and WhatsApp are different - they interrupt. They live next to messages from partners, friends, group chats. You’re not just competing with other brands, you’re stepping into someone’s personal life. If you're going to use those channels, the message has to earn its place. What’s worthy? A product drop with real demand. A time-sensitive, high-impact promotion. A restock alert for something I actually wanted. “New arrivals” and “browse the latest” might be fine for email, but they're lazy content for SMS or WhatsApp. If you’re working across multiple platforms, the question isn’t just what you’re saying, it’s how, where, and when you're saying it. We should be considering: Sequencing: If the customer received the offer via email this morning, should SMS follow up tomorrow if unopened? Or should WhatsApp be used only if they’ve historically engaged there? Suppression logic: Avoid over-messaging. Are we throttling based on frequency and channel mix? Personalisation by behaviour: Does the channel match the customer's engagement pattern? (E.g. only send SMS to those who click and convert from it.) Context-aware content: Messaging should feel native to the channel. WhatsApp shouldn’t feel like an email copy-paste. SMS shouldn't mimic a website banner. Most importantly: your customer is one person. They deserve a joined-up, intentional journey, not three disconnected nudges about the same thing.

Delete. Unsubscribe. Mark as spam. These are the reactions many assume email marketing elicits. Yet, while social media grabs headlines, email quietly outperforms, driving $36 for every $1 spent. It's the digital marketing channel that refuses to die – and for good reason. Many marketers overlook it, chasing the latest social media trends, but savvy businesses know its power. Here's why email marketing remains a cornerstone of effective digital communication: → Direct access to your audience: Unlike social platforms, your email list is yours. No algorithm changes can cut you off from your subscribers. → Personalization at scale: Modern email tools let you tailor content to individual preferences, increasing engagement and conversion rates. → Cost-effective: Compared to paid ads, email marketing often delivers a higher ROI. Some studies show returns as high as 4200%. → Measurable results: Open rates, click-through rates, and conversions are easily tracked, allowing for continuous optimization. → Builds long-term relationships: Regular, valuable emails keep your brand top-of-mind and foster customer loyalty. → Versatile content options: From newsletters to promotional offers, emails can serve various marketing goals. → Mobile-friendly: With most emails now read on smartphones, it's a perfect channel for reaching on-the-go consumers. Despite claims of its demise, email usage continues to grow. In fact, many Gen Z consumers prefer email for brand communications over social media messages. The key? Providing value, not spam. Businesses that master the art of helpful, engaging emails will continue to reap the benefits of this powerful marketing channel.

Still blasting the same email to everyone on your list? That’s exactly why your eCommerce UX and email performance are stuck. 𝗠𝗼𝘀𝘁 𝗯𝗿𝗮𝗻𝗱𝘀 𝘁𝗿𝗲𝗮𝘁 𝗲𝘃𝗲𝗿𝘆 𝘀𝗵𝗼𝗽𝗽𝗲𝗿 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲. That’s the "spray and pray" tactic. It feels safe, but it leaves massive revenue untapped. Here’s why 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 transforms your strategy: ✅ 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗨𝗫:   → Segment by purchase history, geography, or behavior.   → Serve up product recommendations that 𝘮𝘢𝘵𝘵𝘦𝘳—not just what’s convenient for you. ✅ 𝗧𝗮𝗿𝗴𝗲𝘁𝗲𝗱 𝗘𝗺𝗮𝗶𝗹𝘀:   → Stop sending 20% off to people who just bought (and annoy them).   → Instead, message first-time buyers with a “Welcome” flow, and reward VIPs with early access. 𝗪𝗵𝘆 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀:   People expect relevance.   When your offer lands 𝘫𝘶𝘴𝘵 𝘳𝘪𝘨𝘩𝘵, open rates and AOV jump. 💡Pro tip: Even basic segmentation (like splitting by LTV or product interest) will outperform generic blasts every single time. Ready to ditch the generic?   Drop a "Yes" if you’re segmenting—or ask for a starter framework. https://lnkd.in/gfJvWZUx #eCommerce #EmailMarketing #CustomerExperience #CRO

I had a client ask me yesterday: "Why should I care about email marketing when social media gets more visibility?" My answer: "Because email is the only channel you actually own." Think about it: Instagram algorithm changes? Your reach drops overnight. TikTok gets banned? Your audience vanishes. Facebook ad costs spike? Your CAC doubles. But your email list? You control who sees it You own the relationship You decide the content You set the schedule You build equity The average ROI on email marketing is $42 for every $1 spent. Yet most brands treat it as an afterthought. They pour thousands into platforms they don't control, while neglecting the channel they do.

Bacca Bucci generated ₹66 crore in FY24, with 90% sales coming from online channels. That’s why I spent 7 hours analyzing their ads, website, CRO strategy, and now I’m sharing their conversion funnel in this post Here’s a breakdown of how they’re building a full-funnel system designed to convert Gen Z attention into revenue, and why it works: 1/ Paid ads Their creative strategy isn’t subtle, and that’s the point. → Bold text (“Essence”, “Colossus”, “Flex”) → Short and catchy copy → Visuals are hyper-specific (sneaker closeups, mood lighting, creator POVs) The messaging leans into identity over utility. They sell mood, vibe, personality, and it's visible in their ads. They match channel to intent: 📍Google Search for high-intent buyers 📍Instagram for style-led discovery 📍Retargeting for unfinished carts 2/ Product page Once you land, there’s no information overload. → Price, rating, variant selection - above the fold → Highlighted USPs (Forest Rebel, Luxury, Tom & Jerry Collab) → Just enough visual proof to keep you browsing → “Add to Cart” is clear and high contrast There’s zero cognitive friction. You know what you’re getting, and you want to click. 3/ Cart & Checkout Once you’ve added a product, the cart shows up cleanly, with everything pre-filled. → Loyalty discount auto-applied (POPcoins) → Multiple payment options (Paytm, UPI, GPay) → CTA button is sticky, clear, unmissable The flow prioritizes speed over sophistication. They know abandoned carts spike when you ask users to think. 4/ CRO strategy This is where the loop closes. Every section on the homepage is designed to look like your Instagram feed: → “Shop the Gram” is pure UGC and feels native to the audience → Creator-led storytelling is embedded deep into the product grid → Each sneaker is tied to a theme: Torque, Colossus, Cosmic Dreams → Category pages are visual-first, no endless dropdowns or filters Every step of the funnel is deliberate. From the first swipe to the last click, they remove friction, amplify identity, and make the brand feel owned by its customers. If you’re a DTC brand, reverse-engineer their system. Because it’s not the ad that converts. It’s how well the funnel understands the user. Comment ‘Funnel’ to receive the detailed breakdown shown in the video. (Make sure to follow & send a connection request.) EDIT: Here's the file: https://lnkd.in/gPkPqArn P.S. Which brand’s conversion funnel should I dissect next?