How to Build Resilient Revenue With a Brand Reset

Here is the Playbook I'd use to find a balance of DR and Brand if I were to do it again. If you’re looking to find a way to invest in brand in a way that’s accountable to revenue so you can get out of the DR and Discounts race to the bottom, this post is for you. Or, if you're seeing increasing customer acquisition costs with no end in sight and know you need to find a way to invest in the longer term growth of the business, but can't because you're not able to measure the revenue impact, this post is for you. Chubbies' transition from a fast-growing, money-losing, short term revenue obsessed brand to a fast growing, profit generating, short AND LONG term revenue obsessed brand was a multi-year mess, but helped save the company. Based on everything we learned, here's how I might approach it if I were to do it again Hope this helps -- ⚖️The 3-Month Playbook for Balanced Performance Marketing 🏆Goal: Drive as much resilient revenue as short term paid revenue with your paid marketing ✍️Definitions: Resilient Baseline Revenue: - The revenue you have left over when you turn off short term ads and discounts. - Revenue from organic search, direct and organic social referral sources with short term influences removed to get to true base. Paid revenue: Revenue that’s not from resilient baseline or from email / sms 📊Results & Measuring Success 💥 Immediately: Increased quality engagements (shares, saves, comments). 🔍 30 Days: Boost in branded search, organic, and direct traffic 💵 30-90 Days: Increased revenue from organic search and direct, with high revenue per session Part I: Mindset Shift 🤔 Step 1: Rethink ROAS 🚫Increasing ROAS doesn’t drive profit growth 🔻Lower ROAS is the goal 💡Ensure team knows that Part II: Get Your DR Right 📊 Step 2: Optimize Short Term DR 🧐Run short-term incrementality tests. Ensure spend is incremental 🧮Use Marginal CAC to inform where, when and how to allocate spend Part III: Start Small. Start Now. 💸 Step 3: Put Money Behind Existing Top Organic Content ✅Use 5% of budget to boost old posts with high shares, comments and saves ✅5% for conversion-optimized ads from top organic posts ✅5% for engagement optimized ads from top organic posts Part IV: Create Content Machine 🎥 Step 4: Hire Hungry Content Creators Hire 3 creators who are hard-working learners and loyal customers 🎯 Step 5: Define Your Brand's Content Arena Identify your brand’s unique gaps (product, positioning, etc.) and the feeling/moment you want to own 🎬 Step 6: Content Machine ✌️Double your video output every week until you can’t 🛠️Constantly improve concept quality 🔻Constantly decrease cost per content piece Part V: Go From Testing to Balance 📈 Step 7: Test, Measure, and Learn Track results and apply lessons in an objective way 🆙 Step 8: Scale Budgets and Incorporate New Content 🔁Go back to Step 3 and increase budgets 🤗As the Creative Machine makes new content, incorporate it 🌗Get to 30% - 50% of budgets

“My CEO ordered me to never use the word ‘brand’ again,” lamented a CMO from a $75mil SaaS brand. “Then he told me to only spend money on things that drive revenue,” the CMO shared. Ah, yes, the double whammy. Everyone in the huddle sympathized with a “been there” nod. I silently stewed. A productive rant to follow. Should CMOs stop using the word “brand?” Yes. It’s toxic. Time to move on, and this is from the guy whose latest book subhead reads, “12 Steps to Building Unbeatable B2B Brands.” If you must venture into brand-like language, use the word “reputation.” It’s much easier to grasp. Even CFOs can understand the difference between a good reputation and a poor one. Does that mean I can have budget items for reputation building? No, unless you want that part to be cut faster than you can say “brand.” If possible, avoid sharing spending buckets beyond people, programs, and tech. If you, like many CMOs, divide your budget into demandgen or growth marketing and everything else, your CFO will assume that everything else is unmeasurable and possibly wasteful. Choose your budget-bucket labels carefully. Events, for example, can drive new logos, accelerate late-stage deals, help with expansion, and reduce churn. If events are funded from your “growth marketing” budget, then that’s how they will be measured, and that may limit this invaluable channel. What about the “only spending on revenue drivers” directive? Live with it. All marketing drives revenue (there, I said it!). It’s just a matter of timeframe and targets. Unless you’re selling an impulse item (Of course, I would buy another penguin hat if it showed up in my Instagram feed), you operate in the world of considered purchases and buyer journeys. Different marketing activities impact different parts of your target at different times in different ways. Let’s take Analyst Relations. It can take 12-18 months to build a quadrant-shifting relationship with an analyst. When that higher rating or new category of your own making suddenly arrives, you’ll be rewarded with higher consideration and close rates. That’s revenue too. Just a bit slower. Could we shift this conversation altogether? Yes. Please. Let’s start at the end and work backward. Right now, every B2B brand has a win rate. If you, for example, compete against three better-known brands, your win rate is likely lower than that of the top three. What would it take to improve your win rate? Most likely, it is a combination of product changes, pricing, positioning, CX, and promotion, including analyst relations. Lead that conversation. The second conversational shift is to pricing power. Conduct a thorough analysis of the discounting required to close deals. Understand how much discounting impacts profit margins. Find out the last time you took a price increase. Reputational strength equals pricing power and higher close rates. Work with your CFO to build the model. Marketing does drive revenue. But it's not about SQLs.

I talk to 7–10 marketing leaders every week Most of them are under pressure to drive more growth with less budget Here’s what I’m hearing on repeat: “We need to 2-3X growth, but we don’t know where to invest for the best ROI.” “We’re spending on paid media, but can’t prove it’s working.” “Leadership wants more ‘leads,’ so we’re stuck chasing short-term wins.” “Search works. LinkedIn doesn’t. We’re stuck.” “We believe in demand gen, but we also have to hit this quarter’s goals.” What’s really happening? Most teams are trying to scale demand without a brand foundation and without a plan for expansion The fix isn’t just better ads It’s a fully integrated growth strategy: Brand → Demand → Expand Here’s the roadmap: Phase 1: Embrace Reality → Brand: Audit perception. Understand where trust is strong or missing. → Demand: Run a Revenue Performance Assessment. Kill wasted spend. → Expand: Identify missed opportunities in your existing customer base. Phase 2: Make the Change → Brand: Launch consistent organic + paid programs to build awareness and trust. → Demand: Tighten measurement. Improve conversion. Align with sales. → Expand: Partner with CS to identify and support account growth opportunities. Phase 3: Stack Growth → Brand: Scale what’s working across channels. Grow share of voice. → Demand: Optimize performance engines. Add new capture levers. → Expand: Turn customers into advocates. Increase retention and expansion. This is how you build a sustainable GTM engine