Leading Cross-Functional Teams

In 2011, the Amazon Appstore failed on launch and Jeff Bezos was furious. It was my fault, and I handled one aspect of recovery so poorly that one of my engineers quit. I still regret it 14 years later. Please learn from my mistake. The main lesson is that when you are leading through a crisis, it can feel like it is all about you. It isn’t. It is about: 1) Solving the problem 2) Guiding your team through it The product issue was that there were some pretty simple bugs, and we solved those problem well enough that I was eventually promoted. Where I failed was in guiding my team through the crisis. My leadership miss was that I neglected to encourage and support the engineer who had written the bad code. He did a great job stepping up and supporting the effort to fix the problem, but shortly afterward, he resigned. During the crisis, I failed to make clear to him that we did not blame him for the launch failure despite the bugs. I imagine that left room for him to think we blamed him or that he didn’t belong. It is also possible that others did blame him directly and that I was too caught up in the crisis to realize it. Both instances were my responsibility as the leader of the team. His resignation taught me a valuable lesson about leading through a crisis: No matter how bad the situation is, your team must be your first priority. If you make them feel safe, they will move heaven and earth to fix the problem. If you don’t, they may still fix the problem, but the team itself will never be the same. As a leader, here is how you can give them what they need: 1) Take the blame and do not allow others to be blamed. In some bug cases after this we did not release the name of the engineer outside the team in order to protect them from judgment or blame. 2) Separate fixing the problem from figuring out why it happened. Once the problem is fixed, you can focus on root-causing. This lowers the risk of searching for answers getting confused with searching for someone to blame. 3) Realize that anyone involved in the problem already feels bad. High performers know when they have fallen short and let their team down. As a leader you have to show them the path to growth and success after the crisis. They do not need to be beaten up on- they have taken care of that themselves. 4) See crises and problems as growth opportunities, not personal flaws. Your team comes with you in a crisis whether you like it or not, so you might as well come out stronger on the other side. As a leader, the responsibility for a crisis is yours in two ways: The problem itself and the effect it has on the future of the team. Don’t get too caught up in the first to think about the second. Readers- Has your team survived a crisis? How did you handle it?

Most teams aren’t unsafe— they’re afraid of what honesty might cost.👇 A confident team isn’t always a safe team. Real safety feels like trust without fear Psychological safety isn’t about being nice. It’s about building an environment where truth can exist — without penalty. Where people speak up because they believe they’ll be heard, Not just to be loud. Here’s how to create a space where honesty doesn’t feel risky: 10 Ways to Foster Psychological Safety in Your Team 1️⃣ Acknowledge mistakes openly ↳ Normalize imperfection so everyone feels safe owning up. 2️⃣ Ask for feedback on your own performance ↳ Leaders go first. 3️⃣ Celebrate questions, not just answers ↳ Curiosity signals trust. 4️⃣ Pause for the quiet voices ↳ “We haven’t heard from X yet. What do you think?” 5️⃣ Replace blame with ‘Let’s find the cause’ ↳ Shift from finger-pointing to problem-solving. 6️⃣ Speak last in discussions ↳ Let others lead; you’ll hear their raw perspectives. 7️⃣ Reinforce confidentiality ↳ Discuss ideas without fear they’ll be shared publicly. 8️⃣ Encourage respectful dissent ↳ Conflicting views spark creativity. 9️⃣ Admit you don’t know ↳ Authenticity paves the way for others to do the same. 🔟 Offer thanks for honest feedback ↳ Show appreciation for candor, even if it stings. 1️⃣1️⃣ Set clear expectations for respectful communication ↳ Clarity creates comfort and consistency. 1️⃣2️⃣ Create space for personal check-ins, not just work updates ↳ Human connection builds trust faster than status updates. 1️⃣3️⃣ Invite rotating team members to lead meetings ↳ Empowering others signals trust and grows confidence. 1️⃣4️⃣ Support team members who take thoughtful risks ↳ Reward courage even when outcomes aren’t perfect. 1️⃣5️⃣ Recognize effort and growth, not just outcomes ↳ Celebrate the process, not just the win. Psychological safety doesn’t grow from good intentions, It grows from repeated proof that honesty matters more than perfection. ❓ Which one will you try first? Let me know in the comments. ♻️ Repost to help your network create safer, more trusting workplaces. 👋 I write posts like this every day at 9:30am EST. Follow me (Dr. Chris Mullen) so you don't miss the next one.

This quote got me thinking. Early in my career, I struggled with how people showed up. I was often called too intense, I was often perceived as overwhelming, but the truth of it is I SHOWED UP! I was engaged, I was committed, and I wanted to make an impact. Not knowing why there was such a difference between how I showed up and others, I learned … that ONLY 31% of employees are enthusiastic and energized by their work? Imagine that almost 70% of the people in your team are there because they just have to 🫣 I honestly can't imagine that, which is why I implemented some solutions in my teams, most of it worked, some of it I’m still testing & trying … Here are some things I did: 👉 Trust & Empower: I involve my team in decision-making processes and push decisions to them when possible. This fosters a sense of ownership and responsibility. 👉 Celebrate Feedback: I create an environment where feedback is frequent and constructive. It encourages continuous learning and growth. 👉 Connect 'Why' to Vision: I share a compelling vision to motivate team members and clearly explain why their contributions matter. 👉 Offer Development: I signal my commitment to personal growth with training and development opportunities. It sparks motivation and increases loyalty. 👉 Recognize & Praise: I acknowledge achievements and make saying ‘thank you’ my default. A little recognition goes a long way to boost morale and motivation. 👉 Promote Diversity: I embrace diverse perspectives and backgrounds to enrich the work environment, prompt healthy debate, and drive innovation. 👉 Encourage Collaboration: I encourage teamwork on projects. This builds a sense of community and belonging while also accelerating learning 👉 Challenge Comfort Zones: I push and encourage team members to expand their skills and what they think is possible. It promotes growth and enthusiasm. 👉 Cultivate Inclusivity: I ensure all voices are heard. For example, I make sure extroverts don't steal the show and create the space needed for quieter team members to speak. Be the leader that serves, empowers and inspires. And all will go just fine 🙌 #EmployeeEngagement #TeamMotivation #WorkCulture

Too often, work goes unnoticed. But people want to be seen. A recent statistic had me thinking: 37% of employees claim that increased personal recognition would significantly enhance their work output. This insight comes from an O.C. Tanner survey, which leveraged 1.7 million responses from employees across various industries and company sizes. Beyond just feeling nice, recognition emerges as the most impactful driver of motivation. It makes real-time feedback, personal appreciation, and meaningful rewards not just nice-to-haves — they're must-haves to fuel performance. Here are concrete ways you can supercharge your recognition efforts to resonate deeply with your team: (1) Spotlight Specifics: Highlight specific achievements. Hilton’s Recognition Calendar equips managers with daily actionable ideas that turn recognizing real accomplishments into a routine practice. (2) Quick Kudos: Swift praise is so important. Timeliness in recognition makes it feel authentic and maintains high motivation levels. (3) Tailored Cheers: Personalize your appreciation. Crowe's "Recognize Alert" system enhances recognition by transforming client praises into celebratory moments, encouraging recipients to pay it forward. (4) Genuine Thank-Yous: Don't underestimate the power of small gestures. Regular acknowledgments, whether through handwritten notes or intranet shout-outs, create a culture where appreciation is commonplace. You do it, others will do it too. (5) Big Picture Praises: Connect individual achievements to the company’s larger mission. Texas Health Resources celebrates personal milestones with personalized yearbooks that link each person’s contributions to the organization’s goals. Using these practices genuinely and consistently can make every team member feel truly valued and more connected to the collective mission. Each act of recognition builds a stronger, more engaged team, poised to meet challenges and drive success. #Recognition #Appreciation #FeelingValued #Workplace #Culture #Innovation #HumanResources #Leadership Source: https://lnkd.in/e8jUtHZH

Trust is built in drops and lost in buckets, and we’re running out of buckets. If you're leading teams through #AI adoption, navigating #hybrid work, or just steering through the tempest that is 2025, there's a crucial factor that could make or break your success: #trust. And right now, it's in free fall. Edelman's Trust Barometer showed an "unprecedented decline in employer trust" -- the first time in their 25 years tracking that trust in business fell. It's no surprise: midnight #layoff emails, "do more with less," #RTO mandates, and fears of #GenAI displacement given CEO focus on efficiency are all factors. The loss of #trust will impact performance. The Institute for Corporate Productivity (i4cp) research shows high performing organizations have 10-11X higher trust between employees and leaders. Trust impacts #engagement, #innovation and #technology adoption, especially AI. My latest newsletter gets beyond the research and into what leaders can do today to start rebuilding trust You can't command-and-control your way through a complete overhaul of how we work... Trust is a two-way street. Leaders need to go first, but we also have to rebuild the gives-and-takes of employer/employee relationships. Three starting points: 1️⃣ Clear Goals, Real Accountability. Stop monitoring attendance and start measuring outcomes. Give teams clear goals and autonomy in how they achieve them. 2️⃣ Transparency with Guardrails. Break down information silos. Share context behind decisions openly - even difficult ones. Establish guardrails for meaningful conversations internally (instead of rock-throwing externally). 3️⃣ Show Vulnerability. Saying "I don't know" isn't weakness–it's an invitation for others to contribute. The word “vulnerability” seems anathema to too many public figures at the moment, who instead are ready to lock themselves in the Octagon with their opponents. But what’s tougher for them: taking a swing at someone, or admitting to their own limitations? This isn't just about CEOs. Great leaders show up at all levels of the org chart, creating "trust bubbles:" pockets of high performance inside even the most challenging environments. If you're one of those folks, thank you for what you do! 👉 Link to the newsletter in comments; please read (it's free) and let me know what you think! #FutureOfWork #Leadership #Management #Culture

There is a silent killer of execution on too many teams. It's not what you think. I've seen it too much over 25+ years of helping teams from startups to Fortune 500s: Lack of trust destroys results faster than anything else. I could tell stories, but there are decades of research on the costs: - 74% higher stress levels - 40% increase in burnout - 50% drop in productivity - $6,450 less earnings per employee - 2X higher turnover rates Here's what doesn't work: 😯 Extravagant offsites (fun, but a one-time event) 😯 Team building events (well-intentioned, but again, one-time event) 😯 Micromanaging (can work in tiny chunks; otherwise, unravels trust and productivity) 😥 "Trust fall" exercises (at best, an ice-breaker) Why don't these work? Because they ignore the simple math of trust: Trust = Time + Consistency Put another way, Trust comes from consistency over time. 3 proven ways to build trust through consistency: 1/ Make priorities crystal clear - and explain why when they need to change.   2/Create regular rhythms for updates that never, ever get skipped 3/Address issues immediately, even if solutions take time 🤺 Bonus method for max impact: celebrate wins (even small ones) every week. (You aren't being "tough" or having "high expectations" by ignoring this.) The research on the benefits of these practices is clear: teams with high trust show 106% more energy at work and consistently outperform their peers. The formula is simple, but it requires discipline to implement. What's powerful: These practices cost NOTHING but attention and commitment. Like and share so more people hear this. Then go out with your team and crush Q4.

Over the past few weeks, I’ve had several conversations with talent and learning leaders to better understand their priorities and perspective on the future. A recurring theme has been the work of those leading enterprise-wide transformation. These aren’t small, isolated projects, but bold efforts to fundamentally reshape how their organizations operate. Whether it’s rethinking company culture, driving skills-based initiatives, expanding career mobility, adopting AI, managing large-scale transformation, or implementing new leadership frameworks. These leaders are operating at the intersection of business strategy, people development, and organizational change. A question I often hear is: “What separates the most successful efforts from the rest?” After these conversations and dozens of guests on The Edge of Work, a few powerful patterns have emerged. Here are four that consistently show up: 🔶 Systems Thinking: They don’t approach these initiatives as standalone projects. Instead, they embed them into the full talent system, connecting culture, skills, mobility, leadership, and strategy into one cohesive ecosystem. Silos are broken. Work aligns to enterprise goals. 🔶 Coalition Building: While they’re accountable for outcomes, they don’t go it alone. These leaders act less like the “sage on the stage” and more like the “guide on the side,” bringing others along, building ownership across functions, and fostering collective success. 🔶 Change as a Practice: Change isn’t a task list; it’s a muscle. These leaders treat change management as an ongoing practice, embedding it into daily work, meeting people where they are (not just what the spreadsheet says) and continually reinforcing new behaviors to sustain momentum. 🔶 Business First Orientation: They lead as business strategists first. While deeply skilled in talent, they speak first in the native language of their business stakeholders, (then their own) connect initiatives to enterprise outcomes, and position people strategies as drivers of organizational performance. These are just a few of the themes I’ve observed. If you're leading enterprise-wide talent, skills, career, or AI initiatives, what resonates? What would you add? I’d love to hear your perspective. #talent #futureofwork #leadership

A common partnership snafu is that companies want partnership success, but don’t provide the resources to get there. I heard of a case where a whole marketing team quit, the partnerships team was given no marketing support, and they didn't yet have an integration with product -- and yet, the CEO expected the partnership strategy to deliver instant revenue. Wild. But not uncommon. Partnerships can't thrive in a vacuum. They need cross-functional support—marketing, product integration, sales enablement—all aligned to succeed. Before you set revenue targets for your partnerships, ask yourself: Do we have the resources to support them? If the answer is no, you have to help your leadership teams to reconsider their expectations. To help create the cross-functional support needed for partnerships to thrive, here are four strategies: 1. Involve Cross-Functional Leaders from the Very Beginning Bring key leaders from marketing, sales, and product into the partnership planning phase. Early involvement gives them a sense of ownership and ensures they understand how partnerships align with their own goals. Strategy: Schedule a kick-off meeting with stakeholders from each relevant department. Create a shared roadmap that outlines how partnerships will impact each team and their specific contributions. 2. Tie Partnership Success to Department KPIs To gain buy-in, tie partnership goals directly to the KPIs of each department. Aligning partnership outcomes with what each team is measured on ensures they have skin in the game. Strategy: During planning sessions, ask each department head how partnerships can contribute to their targets. Build specific KPIs for each function into the overall partnership strategy. 3. Create a Resource Exchange Agreement Formalize the support needed from each department with a resource exchange agreement. This sets clear expectations on what each function will contribute—whether it's a dedicated product team member for integrations or marketing resources for co-branded campaigns. It turns vague promises into commitments. Strategy: Draft a simple document that outlines the roles, responsibilities, and deliverables each team will provide, then get sign-off from department heads and the executive team. 4. Demonstrate Early Wins for Buy-In Quick wins go a long way toward securing ongoing resources. Identify a small pilot project with an internal team that shows immediate impact. Whether it's a small co-marketing campaign or a limited integration, these early successes build momentum and demonstrate the value of supporting partnerships. Strategy: Select one or two partners to run a pilot with, focused on delivering measurable outcomes like leads generated or product adoption. Use this success story to demonstrate value to other departments and secure further commitment. Partnership success requires cross-functional alignment. Because partnerships don’t happen in a silo.

𝗕𝗼𝗹𝗱 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝘀𝗻'𝘁 𝘁𝗵𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺—𝘁𝗵𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 𝗶𝘀 𝗵𝗲𝗹𝗽𝗶𝗻𝗴 𝗼𝘁𝗵𝗲𝗿𝘀 𝘀𝗲𝗲 𝗶𝘁𝘀 𝘃𝗮𝗹𝘂𝗲. My six-year-old came home from school, at the beginning of the year, and told me his teacher was mean. By "mean," he meant strict—focused on tasks rather than being overly warm. The reality? She is one of the most caring teachers I know. The issue wasn’t her—it was that my child didn’t know that yet. This same misunderstanding happens in leadership. Employees often misinterpret a leader’s actions when they lack context I once coached a senior executive who was perceived as: - 𝗧𝗼𝗼 𝗮𝗴𝗴𝗿𝗲𝘀𝘀𝗶𝘃𝗲—pushing too hard, too fast. - 𝗥𝗶𝘀𝗸𝘆—making big, high-stakes decisions - 𝗧𝗼𝗼 𝗱𝗶𝗿𝗲𝗰𝘁—cutting straight to the point. - 𝗜𝗻𝘀𝗲𝗻𝘀𝗶𝘁𝗶𝘃𝗲—focusing on results over relationships. Yet, when I spoke to those who worked closely with him—his direct reports—they saw him completely differently: - 𝗗𝗲𝗰𝗶𝘀𝗶𝘃𝗲 under pressure. - 𝗠𝗲𝗮𝘀𝘂𝗿𝗲𝗱 on his approach. - 𝗖𝗹𝗲𝗮𝗿 about expectations. - 𝗙𝗮𝗶𝗿—but unwilling to tolerate mediocrity. The problem wasn’t his leadership, it was how it was being translated (or not) to the rest of the organization. His direct reports understood him, but they weren’t helping their teams and other stakeholders see the why behind his decisions. 𝗧𝗵𝗲𝘆 𝗲𝘅𝗲𝗰𝘂𝘁𝗲𝗱—𝗯𝘂𝘁 𝗱𝗶𝗱𝗻’𝘁 𝘁𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗲. Meanwhile, indirect reports and other stakeholders filled in the gaps themselves—and assumed the worst. The noise from these misinterpretations even reached his manager, who didn’t share the concerns but felt pressure to do something, that is when I came in. 𝗪𝗵𝗲𝗿𝗲 𝗗𝗶𝗱 𝘁𝗵𝗲 𝗕𝗿𝗲𝗮𝗸𝗱𝗼𝘄𝗻 𝗛𝗮𝗽𝗽𝗲𝗻? - Direct reports weren’t cascading context—only tasks. - Employees heard what was happening, but not why. - The leader was making decisions—but not shaping the perception of those decisions. 𝗛𝗼𝘄 𝗗𝗼 𝗬𝗼𝘂 Prevent 𝗧𝗵𝗶𝘀? - 𝗖𝗼𝗮𝗰𝗵 𝘆𝗼𝘂𝗿 𝗱𝗶𝗿𝗲𝗰𝘁 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗲, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗲𝘅𝗲𝗰𝘂𝘁𝗲. Leadership messaging must flow clearly across levels. - 𝗘𝗻𝘀𝘂𝗿𝗲 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝗰𝘆 𝗶𝗻 𝗺𝗲𝘀𝘀𝗮𝗴𝗶𝗻𝗴. Alignment isn’t automatic—it must be intentional. - 𝗚𝗶𝘃𝗲 𝗽𝗲𝗼𝗽𝗹𝗲 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝘄𝗼𝗿𝗱𝘀 𝘁𝗼 𝘂𝘀𝗲. Without clear framing, messages get diluted or distorted. Bold leadership isn’t the problem. The real challenge is making sure people at all levels understand it. How do you ensure your leadership is translated effectively across your organization? #Leadership #BoldLeadership #ExecutiveCoaching #StrategicInfluence #HighStakesLeadership #PerceptionMatters #OrdinaryResilience #CEOCoaching

A common misperception is that the military is all about traditional, top-down org structures. Not true. A great example is Stan McChrystal’s “Team of Teams” model. Time and time again — as a leader in both military and corporate settings — I’ve seen how powerful this approach is. “Team of teams” reimagines organizational structure to succeed in dynamic and fast-changing environments. The goal? To break down silos and create a more adaptable, connected system. Core aspects of this framework include: 1) Shared consciousness Everyone in the organization should have access to the information and context they need to understand the larger mission. This transparency ensures that teams can align their actions and make decisions based on the bigger picture. We call it a common operating picture at Coherent. 2) Common purpose When everyone understands how their work contributes to the organization’s mission, it fosters engagement and drives people to consistently deliver their best. A clear purpose unites teams across functions. 3) Empowered execution Decentralized decision-making gives frontline teams the authority to act quickly and effectively without waiting for approval from higher-ups. This autonomy allows organizations to respond to challenges in real time. 4) Trust Trust is the glue that holds the “Team of Teams” model together. It enables openness, autonomy, and adaptability. Without trust, the connections and collaboration necessary for this model to succeed would break down. By adopting these principles, organizations can unlock the ability and cohesion needed to navigate our increasingly complex world. What do you think is the most important factor for creating a truly adaptable organization?