How to Prevent Distrust After Team Activities

Leaders: create an environment where your team doesn't second guess themselves. Failure is okay. Difficult conversations need to happen. Worthwhile work is hard. But here's the thing: your team will fail to execute according to your standards when you've built a system around fear (whether intentional or not). And even worse, the standards they can achieve. Here's how I try (and fail at times) to build a culture of trust on the marketing team: Encourage Transparency: Make it safe for your team to share challenges, ask for help, and voice concerns. Have monthly or quarterly meetings with every team member, make it a safe space to share their concerns. Show Your Vulnerability: Lead by example, show your own vulnerability. Admit your mistakes, and model how to learn and move forward. Get Agreements: Fear often arises from uncertainty. Be clear about goals, priorities, and what success looks like. Share Before Ready: Encourage your team (and yourself) to share work-in-progress ideas, drafts, and projects. Waiting for "perfect" never works. Give Feedback With Empathy: Feedback should be constructive, not destructive. Focus on the behavior, not the person. Fear can stifle even the most hardworking and intelligent. It also blunts creativity, slows your team, and severely limits trust. It's your job to remove the barrier.

I once worked with a team that was, quite frankly, toxic. The same two team members routinely derailed meeting agendas. Eye-rolling was a primary form of communication. Side conversations overtook the official discussion. Most members had disengaged, emotionally checking out while physically present. Trust was nonexistent. This wasn't just unpleasant—it was preventing meaningful work from happening. The transformation began with a deceptively simple intervention: establishing clear community agreements. Not generic "respect each other" platitudes, but specific behavioral norms with concrete descriptions of what they looked like in practice. The team agreed to norms like "Listen to understand," "Speak your truth without blame or judgment," and "Be unattached to outcome." For each norm, we articulated exactly what it looked like in action, providing language and behaviors everyone could recognize. More importantly, we implemented structures to uphold these agreements. A "process observer" role was established, rotating among team members, with the explicit responsibility to name when norms were being upheld or broken during meetings. Initially, this felt awkward. When the process observer first said, "I notice we're interrupting each other, which doesn't align with our agreement to listen fully," the room went silent. But within weeks, team members began to self-regulate, sometimes even catching themselves mid-sentence. Trust didn't build overnight. It grew through consistent small actions that demonstrated reliability and integrity—keeping commitments, following through on tasks, acknowledging mistakes. Meeting time was protected and focused on meaningful work rather than administrative tasks that could be handled via email. The team began to practice active listening techniques, learning to paraphrase each other's ideas before responding. This simple practice dramatically shifted the quality of conversation. One team member later told me, "For the first time, I felt like people were actually trying to understand my perspective rather than waiting for their turn to speak." Six months later, the transformation was remarkable. The same team that once couldn't agree on a meeting agenda was collaboratively designing innovative approaches to their work. Conflicts still emerged, but they were about ideas rather than personalities, and they led to better solutions rather than deeper divisions. The lesson was clear: trust doesn't simply happen through team-building exercises or shared experiences. It must be intentionally cultivated through concrete practices, consistently upheld, and regularly reflected upon. Share one trust-building practice that's worked well in your team experience. P.S. If you’re a leader, I recommend checking out my free challenge: The Resilient Leader: 28 Days to Thrive in Uncertainty  https://lnkd.in/gxBnKQ8n

After working with multiple cross-functional teams, one thing has become painfully clear: 𝐌𝐨𝐬𝐭 𝐀𝐠𝐢𝐥𝐞 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐚𝐢𝐥 𝐧𝐨𝐭 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐨𝐟 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐠𝐚𝐩𝐬 𝐛𝐮𝐭 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐨𝐟 𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐨𝐧𝐞𝐬. We obsess over ceremonies, tools, and metrics, but we often overlook the single most important factor that determines whether a team thrives or burns out: PSYCHOLOGICAL SAFETY Here’s the hard truth: 𝐘𝐨𝐮𝐫 𝐀𝐠𝐢𝐥𝐞 𝐟𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐢𝐬 𝐨𝐧𝐥𝐲 𝐚𝐬 𝐬𝐭𝐫𝐨𝐧𝐠 𝐚𝐬 𝐭𝐡𝐞 𝐭𝐫𝐮𝐬𝐭 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐟𝐞𝐞𝐥𝐬. - You can run flawless standups and still ship broken products. - You can track sprint velocity religiously and still leave your team drowning in burnout. - You can have retrospectives every two weeks and still hear silence in the room. Because when people don’t feel safe to speak up, question assumptions, or admit blockers, “Agile” becomes theater.... busy but brittle. Here's are 5 approaches to bridge the trust gap in your team. 📍T — Transparency in Decision-Making Don’t just hand down priorities. Explain the why. Show your uncertainties. Invite your team into the decision. ↳Start every sprint planning with 5 minutes of context. It changes everything. 📍R — Reward Intelligent Failures High-performing teams don’t avoid failure, they mine it for insights. ↳ Dedicate a section in retrospectives to “productive failures.” Celebrate what you learned. 📍U — Unblock Before You Judge When someone raises an issue, don’t start with “why.” Start with “how can I help?” ↳ Create safe, multiple pathways for people to surface blockers including anonymously. 📍S — Shared Accountability Shift the narrative from “who’s at fault” to “what can we improve together.” ↳ Replace individual blame metrics with team success metrics. 📍T — Time for Reflection Pushing relentlessly without pause kills innovation. Space to reflect is where creativity breathes. ↳ Reserve 30 minutes at the end of every sprint for conversations that are separate from delivery-focused retros. This is crucial because Teams with high psychological safety consistently outperform others with higher #teamperformance, lower turnover, fewer quality issues and higher revenue performance Here's a place to start.... In your next team meeting, take one recent decision and walk your team through your reasoning, including what you were uncertain about. That single act of vulnerability creates space for openness everywhere else. Remember, #Agile isn’t about speed. It’s about creating conditions where teams can thrive under uncertainty. And that begins with TRUST. P.S. How do you build psychological safety in your team? Share in the comments. Your insights could help someone lead better. Follow 👉 Benjamina Mbah Acha for insights that help you plan, execute, and deliver projects with confidence.

It might not look like it, but I’m actually quite approachable. Not when I’m grilling candidates on The Apprentice, perhaps, but definitely in work situations. I’m particularly mindful of creating a collegiate, non-threatening environment where colleagues feel safe sharing ideas, concerns, and especially mistakes. Here are four actionable ways you can enhance approachability and build trust with your team: 1. Be present and visible Approachability starts with visibility. If your team rarely sees you or feels they’re intruding when they do, they won’t speak up. Walk the floor, join informal conversations, and make time for spontaneous interactions. Your presence signals you’re open to hearing them, even outside formal meetings. 2. Think aloud and invite the input of others Explain your reasoning — and uncertainties — when making decisions. This creates space for others to contribute ideas or challenge assumptions. During meetings, outline options and explicitly ask for input. This builds trust and shows you value diverse perspectives. 3. Admit to your own mistakes Leaders who own their errors make it safer for others to do the same. Share a recent mistake in a team debrief and what you learned from it. This “models imperfection” and encourages a culture of learning from failure. 4. Use debriefs as learning moments After key projects or challenges, organise post-mortem meetings to review outcomes. Ask open-ended questions like, “What could we have done differently?” or “What should we carry forward next time?” These sessions will also repair tensions from stressful moments. Approachability is a leadership skill like any other. It takes effort and focus. But by fostering openness, you’ll build stronger relationships, improve performance and create a culture of trust. What techniques have you seen that bring out the best in people?

Want to lose your team’s trust? Be an inconsistent manager. It might not feel like a big deal, but it creates unrest and destroys trust fast. Here’s how it plays out: One of your team members asks if they can work on a side project with the marketing team. You like them, see their potential, and say yes. A few weeks later, another team member asks for something similar, but you’re not really a fan of them, so you say no. Guess what? Your team will notice. People will talk. Culture will take a hit. Inconsistency in how you treat your team breeds resentment. It undermines trust. And soon, people will question your leadership. Here’s how to avoid it in this situation: 1️⃣ Set clear standards: Have a transparent process for requests like side projects. If you said yes to one person, make sure the criteria for saying yes are clear to everyone. 2️⃣ Check your biases: Before you give an answer, ask yourself — am I being fair? Don’t let personal preferences drive decisions. 3️⃣ Communicate openly: If you have to say no, explain why. People respect honesty, and it helps them understand where you're coming from. How do you stay consistent as a leader? Let me know in the comments.👇