How to Encourage Innovation at Work

I've scaled AI and cloud across industries. Yet the real lever? Shaping a culture where innovation is instinctive, not an initiative. Here’s how I do it Tech alone doesn't drive change. It's the human element that sparks true innovation. Here's what I've learned about fostering a culture of innovation: 1. Embrace curiosity at all levels Encourage questions, exploration, and continuous learning 2. Reframe failure as feedback Create safe spaces for experimentation and iteration 3. Cultivate diverse perspectives Innovation thrives when different viewpoints collide 4. Empower decision-making Trust your team to take calculated risks 5. Celebrate small wins Recognize progress to maintain momentum 6. Connect tech to purpose Help everyone see how innovation impacts the bigger picture 7. Foster cross-functional collaboration Break down silos to spark unexpected ideas 8. Lead by Pizza Model the innovative mindset you want to see and award teams with Pizza parties. Remember: The most powerful tool in your tech stack is the collective mindset of your team. Shift your focus from just implementing new tech to nurturing the innovative spirit of your people.

Should you try Google’s famous “20% time” experiment to encourage innovation? We tried this at Duolingo years ago. It didn’t work. It wasn’t enough time for people to start meaningful projects, and very few people took advantage of it because the framework was pretty vague. I knew there had to be other ways to drive innovation at the company. So, here are 3 other initiatives we’ve tried, what we’ve learned from each, and what we're going to try next. 💡 Innovation Awards: Annual recognition for those who move the needle with boundary-pushing projects. The upside: These awards make our commitment to innovation clear, and offer a well-deserved incentive to those who have done remarkable work. The downside: It’s given to individuals, but we want to incentivize team work. What’s more, it’s not necessarily a framework for coming up with the next big thing. 💻 Hackathon: This is a good framework, and lots of companies do it. Everyone (not just engineers) can take two days to collaborate on and present anything that excites them, as long as it advances our mission or addresses a key business need. The upside: Some of our biggest features grew out of hackathon projects, from the Duolingo English Test (born at our first hackathon in 2013) to our avatar builder. The downside: Other than the time/resource constraint, projects rarely align with our current priorities. The ones that take off hit the elusive combo of right time + a problem that no other team could tackle. 💥 Special Projects: Knowing that ideal equation, we started a new program for fostering innovation, playfully dubbed DARPA (Duolingo Advanced Research Project Agency). The idea: anyone can pitch an idea at any time. If they get consensus on it and if it’s not in the purview of another team, a cross-functional group is formed to bring the project to fruition. The most creative work tends to happen when a problem is not in the clear purview of a particular team; this program creates a path for bringing these kinds of interdisciplinary ideas to life. Our Duo and Lily mascot suits (featured often on our social accounts) came from this, as did our Duo plushie and the merch store. (And if this photo doesn't show why we needed to innovate for new suits, I don't know what will!) The biggest challenge: figuring out how to transition ownership of a successful project after the strike team’s work is done. 👀 What’s next? We’re working on a program that proactively identifies big picture, unassigned problems that we haven’t figured out yet and then incentivizes people to create proposals for solving them. How that will work is still to be determined, but we know there is a lot of fertile ground for it to take root. How does your company create an environment of creativity that encourages true innovation? I'm interested to hear what's worked for you, so please feel free to share in the comments! #duolingo #innovation #hackathon #creativity #bigideas

When we send out an offer letter at LeaderFactor, we include a line that I have yet to see anywhere else: "You have a professional obligation to dissent." Why? Because it needs to be abundantly clear from day one that we don't just tolerate dissent. We invite it, we encourage it, we reward it, and we expect it. I have seen hundreds of organizations descend into chaos when dissent comes out. And, usually? The dissent has already been stifled for too long and it's perceived as nothing more than a threat. The lifeblood of innovation (dissent) isn't a threat. But it does need to be structured and coaxed out in disciplined, constructive ways. Effective constructive dissent follows the following four-step process: 1. Generation: Generate ideas, options, and solutions without judgment, analysis, or critique. 2. Clarification: Clarify assumptions, logic, evidence, conditions, and limitations. Demonstrate curiosity through listening and asking questions. 3. Friction: Challenge ideas, options, and solutions to either improve or disqualify them. This is where ideas sometimes collide. 4. Selection: Select the most promising ideas, options, or solutions for further analysis. When we lay out the above sequence most team members immediately grasp the paradox of constructive dissent — that it’s vital for unleashing innovation and yet hard to establish as a prevailing norm. Our offer letters are just one way we seek to create this norm. What are you doing to create the cultural conditions for constructive dissent—and ultimately innovation—in your organization? Let me know in the comments ⤵️