How to Drive Innovation with Process Services

As the CEO of Process Street, I’ve seen firsthand the transformative power of Business Process Management (BPM). It's not just about making operations more efficient; it’s about leveraging BPM as a strategic tool to carve out a competitive edge in today’s fast-paced market. Drawing inspiration from "Value-Driven Business Process Management" by Peter Franz and Mathias Kirchmer, I want to share a perspective that might change how you view BPM. The true value of BPM lies not merely in streamlining operations but in aligning those processes closely with what your customers truly value. This alignment is where the magic happens – it’s where BPM transcends its traditional boundaries and becomes a beacon of strategic innovation. Here are three actionable strategies to turn BPM into your competitive advantage: 👳♂️ Understand Your Customer: Start with the end in mind. Deeply understand what your customers value and reverse-engineer your processes to deliver on those values more effectively than your competitors. 🤖 Leverage Technology: Use BPM tools not just for automation, but as instruments of insight and agility. The right tools can help you quickly adapt processes in response to changing market demands or customer feedback. 🔄 Foster a Culture of Continuous Improvement: Encourage every team member to think about how their processes can be improved, not just in terms of efficiency but also in how they contribute to overall customer satisfaction and competitive positioning. By rethinking BPM as a core element of strategy, we can unlock tremendous value, driving not just cost savings, but also differentiation, customer loyalty, and ultimately, sustainable competitive advantage. I’m eager to hear your thoughts and experiences with integrating BPM into your strategic toolkit. How have you used BPM to differentiate and compete? #BPM #Strategy #BusinessProcessManagement #CompetitiveAdvantage #ProcessImprovement #Innovation

𝗡𝗲𝘄 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗦𝘁𝗮𝗿𝘁𝘀 𝗪𝗶𝘁𝗵 𝗖𝗹𝗲𝗮𝗿 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 Before a business can improve, it needs to understand how it actually works. Innovation isn’t always about new products. Often, it’s about making what already exists work better—and that starts with well-defined process maps. Many organizations aim for better outcomes, but without clear systems in place, it’s impossible to measure or improve. Process innovation starts when operations are built around consistent, repeatable methods that serve employees, customers, and stakeholders alike. 👉 Here’s what creates meaningful change: ▪️ Map your business practices with clear, consistent procedures ▪️ Use ISO 56001 to structure innovation efforts across departments ▪️ Apply a PDCA (Plan–Do–Check–Act) cycle to track improvement ▪️ Link every process back to its purpose and the people it serves ▪️ Build a portfolio of processes that become valuable assets over time Use risk as a guide for improvement, not just something to avoid Read the article in Entrepreneur Media by Majeed Javdani ctto Businesses that grow systematically stay relevant. It’s not about reinvention—it’s about making smarter use of what’s already in motion. 💬 How are you building structure into your daily operations? https://lnkd.in/eeQ4eqqU #ProcessImprovement #BusinessStructure #ContinuousImprovement #InnovationInPractice #ISO56001 #OperationalExcellence

We often find ourselves caught in the routine of managing tickets and resolving incidents. But what if we thought outside the traditional Service Management box? Leveraging AI: Not just for predictive analytics but for creating dynamic, self-adjusting workflows that evolve based on ongoing feedback loops from service performance data. What could this mean for your service delivery? Integration Overdrive: Integrating with unexpected areas like marketing for campaign tracking or HR for onboarding processes. This cross departmental synergy can streamline operations and enhance efficiency. Tech Sustainability: It's not just about energy efficient data centers. What if our tools could help manage the lifecycle of IT assets to ensure maximum sustainability? From procurement to disposal, every phase could contribute to your company's green credentials. From Feedback to Action Faster: With real-time feedback integrated directly into your Service Management processes, adapt and react faster to user needs, transforming user experience from satisfactory to exceptional. and .... most importantly, The Human Element: At the end of the day, Service Management is about Service. How are we enhancing the human experience, not just resolving tickets? Think about ways to bring empathy and personalization into your IT services. How can we push the boundaries of traditional Service Management to drive genuine business transformation? ➡ Drop your thoughts below or share innovative practices you’ve encountered or envisioned! #ITSM #Innovation #ServiceManagement #AI #SustainabilityInTech #HumanizingIT