Cross-Functional Innovation Teams

Too often, I’ve been in a meeting where everyone agreed collaboration was essential—yet when it came to execution, things stalled. Silos persisted, friction rose, and progress felt painfully slow. A recent Harvard Business Review article highlights a frustrating truth: even the best-intentioned leaders struggle to work across functions. Why? Because traditional leadership development focuses on vertical leadership (managing teams) rather than lateral leadership (influencing peers across the business). The best cross-functional leaders operate differently. They don’t just lead their teams—they master LATERAL AGILITY: the ability to move side to side, collaborate effectively, and drive results without authority. The article suggests three strategies on how to do this: (1) Think Enterprise-First. Instead of fighting for their department, top leaders prioritize company-wide success. They ask: “What does the business need from our collaboration?” rather than “How does this benefit my team?” (2) Use "Paradoxical Questions" to Avoid Stalemates. Instead of arguing over priorities, they find a way to win together by asking: “How can we achieve my objective AND help you meet yours?” This shifts the conversation from turf battles to solutions. (3) “Make Purple” Instead of Pushing a Plan. One leader in the article put it best: “I bring red, you bring blue, and together we create purple.” The best collaborators don’t show up with a fully baked plan—they co-create with others to build trust and alignment. In my research, I’ve found that curiosity is so helpful in breaking down silos. Leaders who ask more questions—genuinely, not just performatively—build deeper trust, uncover hidden constraints, and unlock creative solutions. - Instead of assuming resistance, ask: “What constraints are you facing?” - Instead of pushing a plan, ask: “How might we build this together?” - Instead of guarding your function’s priorities, ask: “What’s the bigger picture we’re missing?” Great collaboration isn’t about power—it’s about perspective. And the leaders who master it create workplaces where innovation thrives. Which of these strategies resonates with you most? #collaboration #leadership #learning #skills https://lnkd.in/esC4cfjS

At Amazon, two of my top engineers had a shouting match that ended in tears. This could be a sign of a toxic workplace or a sign of passion and motivation. Whether it becomes toxic or not all comes down to how management deals with conflict. In order to deal with conflict in your team, it is first essential to understand it. A Harvard study has identified that there are 4 types of conflict that are common in teams: 1. The Boxing Match: Two people within a team disagree 2. The Solo Dissenter: Conflict surrounds one individual 3. Warring Factions: Two subgroups within a team disagree 4. The Blame Game: The whole team is in disagreement My engineers shouting at each other is an example of the boxing match. They were both passionate and dedicated to the project, but their visions were different. This type of passion is a great driver for a healthy team, but if the conflict were to escalate it could quickly become toxic and counterproductive. In order to de-escalate the shouting, I brought them into a private mediation. This is where one of the engineers started to cry because he was so passionate about his vision for the project. The important elements of managing this conflict in a healthy and productive way were: 1) Giving space for each of the engineers to explain their vision 2) Mediating their discussion so that they could arrive at a productive conclusion 3) Not killing either of their passion by making them feel unheard or misunderstood Ultimately, we were able to arrive at a productive path forward with both engineers feeling heard and respected. They both continued to be top performers. In today’s newsletter, I go more deeply into how to address “Boxing Match” conflicts as both a manager and an IC. I also explain how to identify and address the other 3 common types of team conflict. You can read the newsletter here https://lnkd.in/gXYr9T3r Readers- How have you seen team member conflict handled well in your careers?

Over the years, I've discovered the truth: Game-changing products won't succeed unless they have a unified vision across sales, marketing, and product teams. When these key functions pull in different directions, it's a death knell for go-to-market execution. Without alignment on positioning and buyer messaging, we fail to communicate value and create disjointed experiences. So, how do I foster collaboration across these functions? 1) Set shared goals and incentivize unity towards that North Star metric, be it revenue, activations, or retention. 2) Encourage team members to work closely together, building empathy rather than skepticism of other groups' intentions and contributions. 3) Regularly conduct cross-functional roadmapping sessions to cascade priorities across departments and highlight dependencies. 4) Create an environment where teams can constructively debate assumptions and strategies without politics or blame. 5) Provide clarity for sales on target personas and value propositions to equip them for deal conversations. 6) Involve all functions early in establishing positioning and messaging frameworks. Co-create when possible. By rallying together around customers’ needs, we block and tackle as one team towards product-market fit. The magic truly happens when teams unite towards a shared mission to delight users!

Collaborative doesn’t mean chaotic. In Radical Candor, I talk about the GSD Wheel - a cycle that helps teams listen, clarify, debate, decide, persuade, and execute together. But none of that works without one crucial element: ground rules. One of the most powerful things a leader can do is set clear expectations for how decisions get made and how disagreement gets handled along the way. I’ve worked with teams where every decision felt like a battle. I’ve also worked with teams where decision-making felt energizing and inclusive. The difference? Clarity. A few ground rules I’ve seen work well: — We make space for dissent before we decide. — We separate debate from execution. — We don’t let urgency override inclusivity. They may sound simple, but these expectations can transform how your team collaborates under pressure. What’s one ground rule that’s helped your team make better decisions? :) --- Follow Kim Scott and Radical Candor® for more tips on leadership, collaboration, and building a culture where everyone can thrive.

Trust doesn't come from your accomplishments. It comes from quiet moves like these: For years I thought I needed more experience, achievements, and wins to earn trust. But real trust isn't built through credentials. It's earned in small moments, consistent choices, and subtle behaviors that others notice - even when you think they don't. Here are 15 quiet moves that instantly build trust 👇🏼 1. You close open loops, catching details others miss ↳ Send 3-bullet wrap-ups after meetings. Reliability builds. 2. You name tension before it gets worse ↳ Name what you sense: "The energy feels different today" 3. You speak softly in tense moments ↳ Lower your tone slightly when making key points. Watch others lean in. 4. You stay calm when others panic, leading with stillness ↳ Take three slow breaths before responding. Let your calm spread. 5. You make space for quiet voices ↳ Ask "What perspective haven't we heard yet?", then wait. 6. You remember and reference what others share ↳ Keep a Key Details note for each relationship in your phone. 7. You replace "but" with "and" to keep doors open ↳ Practice "I hear you, and here's what's possible" 8. You show up early with presence and intention ↳ Close laptop, turn phone face down 2 minutes before others arrive. 9. You speak up for absent team members ↳ Start with "X made an important point about this last week" 10. You turn complaints into possibility ↳ Replace "That won't work" with "Let's experiment with..." 11. You build in space for what really matters ↳ Block 10 min buffers between meetings. Others will follow. 12. You keep small promises to build trust bit by bit ↳ Keep a "promises made" note in your phone. Track follow-through. 13. You protect everyone's time, not just your own ↳ End every meeting 5 minutes early. Set the standard. 14. You ask questions before jumping to fixes ↳ Lead with "What have you tried so far?" before suggesting solutions. 15. You share credit for wins and own responsibility for misses ↳ Use "we" for successes, "I" for challenges. Watch trust grow. Your presence speaks louder than your resume. Trust is earned in these quiet moments. Which move will you practice first? Share below 👇🏼 -- ♻️ Repost to help your network build authentic trust without the struggle 🔔 Follow me Dr. Carolyn Frost for more strategies on leading with quiet impact

Resilience isn’t about bouncing back. It’s about bouncing forward. If you’re building a team that can withstand adversity, you’re already behind. The real goal? Build a team that grows because of it. Here’s the nuance: A group of resilient individuals doesn’t automatically make a resilient team. Why? Because team resilience is less about personal grit—and more about shared norms. Culture—not character—is what turns individual strength into collective endurance. That’s where this Resilience Playbook comes in—five field-tested strategies to help managers build teams that grow through adversity, not just survive it: 1️⃣ Screen for Resilience Hire and develop people with the capacity to regulate themselves under stress. A resilient disposition contributes to a resilient culture. 2️⃣ Practice Strategic Distress Ask yourself: Do we have the right balance of stability and stress? Stress isn’t the enemy—chronic, unmanaged stress is. Too much stability can quietly undermine growth. 3️⃣ Adopt a Pirate Crew Mindset This mindset fosters unity in the face of chaos. Your team should feel like they’re in the fight together, not just sharing a cubicle or email thread. 4️⃣ Narrow, Don’t Broaden In high-stakes moments, don’t widen the aperture—tighten it. Focus on the essentials and eliminate noise. 5️⃣ No Egos, No Apologies Conversations When it’s time to talk, leave your ego at the door and bring your courage. Truth is the currency of trust. The best teams aren’t just operationally excellent. They’re emotionally durable. Resilience is a function of culture. And culture is a function of leadership. Have you seen these strategies work in your organization? Let me know in the comments.

I used to believe Customer Success should drive the product roadmap. Here’s what I know now. The roadmap should be a collaborative design, built by Sales, CS, Support, Product, Marketing, and Leadership together. No one team sees the full picture. ▶️ Marketing sees market shifts. ▶️ Sales hears why deals are lost. ▶️ Leadership ties it all to strategy. ▶️ Product builds scalable solutions. ▶️ Support sees recurring pain points. ▶️ CS sees where customers struggle. When we isolate roadmap ownership, we build for one team. When we collaborate, we build for the entire business. Want true collaboration? Set it up intentionally: 1️⃣ Monthly cross-functional planning meetings: Bring leaders together to align on customer feedback, market signals, and business priorities. 2️⃣ Voice of Customer (VoC) programs: Collect real user feedback consistently — surveys, interviews, success metrics. 3️⃣ Closed-lost analysis with Sales: Review why deals are lost and what patterns could inform the roadmap. 4️⃣ Support ticket and escalation reviews: Identify top friction points that need attention. 5️⃣ Market research and trend studies: Analyze competitor moves and emerging trends quarterly. 6️⃣ Executive alignment sessions: Validate that roadmap priorities map directly to company strategy. The roadmap shouldn’t be a surprise. It should be a shared vision. One that every team feels connected to — and proud of. How does your company approach roadmap collaboration today? Because if you're only building with one team's input, you're only solving one piece of the puzzle. ____________________ 📣 If you liked my post, you’ll love my newsletter. Every week I share learnings, advice and strategies from my experience going from CSM to CCO. Join 12k+ subscribers of The Journey and turn insights into action. Sign up on my profile.

I once worked with a team that was, quite frankly, toxic. The same two team members routinely derailed meeting agendas. Eye-rolling was a primary form of communication. Side conversations overtook the official discussion. Most members had disengaged, emotionally checking out while physically present. Trust was nonexistent. This wasn't just unpleasant—it was preventing meaningful work from happening. The transformation began with a deceptively simple intervention: establishing clear community agreements. Not generic "respect each other" platitudes, but specific behavioral norms with concrete descriptions of what they looked like in practice. The team agreed to norms like "Listen to understand," "Speak your truth without blame or judgment," and "Be unattached to outcome." For each norm, we articulated exactly what it looked like in action, providing language and behaviors everyone could recognize. More importantly, we implemented structures to uphold these agreements. A "process observer" role was established, rotating among team members, with the explicit responsibility to name when norms were being upheld or broken during meetings. Initially, this felt awkward. When the process observer first said, "I notice we're interrupting each other, which doesn't align with our agreement to listen fully," the room went silent. But within weeks, team members began to self-regulate, sometimes even catching themselves mid-sentence. Trust didn't build overnight. It grew through consistent small actions that demonstrated reliability and integrity—keeping commitments, following through on tasks, acknowledging mistakes. Meeting time was protected and focused on meaningful work rather than administrative tasks that could be handled via email. The team began to practice active listening techniques, learning to paraphrase each other's ideas before responding. This simple practice dramatically shifted the quality of conversation. One team member later told me, "For the first time, I felt like people were actually trying to understand my perspective rather than waiting for their turn to speak." Six months later, the transformation was remarkable. The same team that once couldn't agree on a meeting agenda was collaboratively designing innovative approaches to their work. Conflicts still emerged, but they were about ideas rather than personalities, and they led to better solutions rather than deeper divisions. The lesson was clear: trust doesn't simply happen through team-building exercises or shared experiences. It must be intentionally cultivated through concrete practices, consistently upheld, and regularly reflected upon. Share one trust-building practice that's worked well in your team experience. P.S. If you’re a leader, I recommend checking out my free challenge: The Resilient Leader: 28 Days to Thrive in Uncertainty  https://lnkd.in/gxBnKQ8n

Your "resilient" team might just be a group of burned-out people afraid to quit. Hustle culture isn't human culture. We've glorified resilience to the point of delusion and totally redefined it to fit a hyper-individual, cowboy narrative. ✖️ We celebrate teams who "push through" under pressure. ✖️ We reward people for "doing more with less." ✖️ We post mantras like "tough times don't last, tough teams do." But here's the truth I've learned working with traumatized organizations: 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗿𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗲𝘅𝗽𝗹𝗼𝗶𝘁𝗮𝘁𝗶𝗼𝗻. Work trauma without acknowledgement is social gaslighting and institutional betrayal. If your team "survived the storm"...(layoffs, scandals, mergers) 𝟭. 𝗙𝗶𝗿𝘀𝘁, 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲 𝘁𝗵𝗲 𝗰𝗼𝘀𝘁 -Have candid conversations about what was sacrificed -Acknowledge the personal toll on health, relationships, and wellbeing -Honor that survival is not the same as thriving 𝟮. 𝗧𝗵𝗲𝗻, 𝗮𝘀𝘀𝗲𝘀𝘀 𝘁𝗵𝗲 𝗱𝗮𝗺𝗮𝗴𝗲 -Create safe spaces for people to share their genuine experiences -Look for signs of burnout that persist beyond the crisis -Evaluate if your culture rewards unhealthy sacrifice over sustainable output 𝟯. 𝗡𝗼𝘄, 𝗿𝗲𝗯𝘂𝗶𝗹𝗱 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗹𝘆 -Establish clear boundaries between crisis management and normal operations -Create recovery periods that match the intensity of what was endured -Develop early warning systems to prevent future storms from becoming catastrophic 𝟰. 𝗙𝗶𝗻𝗮𝗹𝗹𝘆, 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗲 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 -Shift from "pushing through" to "responding wisely" -Measure success by sustainable outcomes, not heroic efforts -Value the courage to set limits as much as the willingness to stretch -True resilience isn't about enduring more—it's about building systems that require less endurance in the first place. ________________________________________________________________ Join us for our 5th Trauma-informed & Team Resilience cohort facilitated with Heliana Ramirez, Ph.D., L.I.S.W. (former senior researcher at the VA, and work trauma expert). Link in comments.

Ever found yourself facing a team that might not naturally be considered "creative," but you know deep down there's untapped potential waiting to be ignited? That's where the real magic happens – when you transform a group of individuals into a powerhouse of innovation! Here are a few strategies to nurture creativity in even the most unexpected places: 1️⃣ Diverse Perspectives: Embrace the beauty of diversity within your team. Different backgrounds, experiences, and skill sets can create a melting pot of ideas that spark innovation. 2️⃣ Encourage Curiosity: Cultivate a culture of questioning and curiosity. Challenge your team to explore the "what ifs" and "whys" to uncover new solutions. 3️⃣ Collaborative Storming: Gather your team for brainstorming sessions. Fostering an environment where no idea is too outrageous encourages free thinking and inspires unique concepts. 4️⃣ Cross-Pollination: Encourage your team to draw inspiration from unrelated fields. Sometimes, the most innovative solutions come from connecting seemingly unrelated dots. 5️⃣ Empower Ownership: Give individuals ownership of projects and allow them to take creative risks. When people feel their ideas matter, they're more likely to contribute their creative juices. 6️⃣ Learning from "Fails": Embrace failure as a stepping stone to success. Encourage your team to share their failures and lessons learned – these experiences often lead to innovative breakthroughs. 7️⃣ Structured Creativity: Implement frameworks like Design Thinking or Ideation Workshops. These structured approaches can guide your team to think creatively within a defined framework. 8️⃣ Celebrating Small Wins: Recognize and celebrate every small burst of creativity. This positive reinforcement encourages more innovative thinking. 9️⃣ Mentorship and Learning: Pair up team members with differing strengths. Learning from each other's expertise can lead to cross-pollination of ideas. 🔟 Lead by Example: Show your own passion for creativity. When your team sees your enthusiasm for innovation, it's contagious! Remember, creativity is not exclusive to certain roles or industries – it's a mindset that can be nurtured and cultivated. So, let's harness the potential within our teams, empower individuals to think outside the box, and watch as innovation unfolds before our eyes! #InnovationAtWork #whatinspiresme #culture #teamwork #CreativeThinking #TeamCreativity #LeadershipMindset #bestweekever