Managing Change in Hybrid Work Environments

Just out in Harvard Business Review, summary of the Hybrid Experiment results and lessons on how to make hybrid succeed. Experiment: randomize 1600 graduate employees in marketing, finance, accounting and engineering at Trip.com into 5-days a week in office, or 3-days a week in office and 2-days a week WFH. Analyzed 2 years of data. Two key results A) Hybrid and fully-in-office showed no differences in productivity, performance review grade, promotion, learning or innovation. B) Hybrid had a higher satisfaction rate, and 35% lower attrition. Quit-rate reductions were largest for female employees. Four managerial lessons 1) Hybrid needs a strong performance management system so managers don’t need to hover over employees at their desks to check their progress. Trip.com had an extensive performance review process every six months. 2) Coordinate in-office days at the team or company level. Schedule clarity prevents the frustration of coming to an empty office only to participate in Zoom calls. Trip.com coordinated WFH on Wednesday and Friday. 3) Having leadership buy-in is critical (as with most management practices). Trip.com’s CEO and C-suite all support the hybrid policy. 4) A/B test new policies (as well as products) if possible. Often new policies turn out to be unexpectedly profitable. Trip.com made millions of dollars more profits from hybrid by cutting expensive turnover.

A Return To Office mandate is a funny thing. A trade-off of lower workforce productivity, morale, retention, engagement, and trust in exchange for...managers feeling more in control. It's more a sign of insecurity and incompetence than sound decision-making. The fact that 80% of executives who have pushed for RTO mandates have later regretted their decision only makes the point further, and yet every few months more leaders line up to pad this statistic. In case your leaders have forgotten, return to office mandates are associated with: 🔻 16% lower intent to stay among the highest-performing employees (Gartner) 🔻 10% less trust, psychological safety, and relationship quality between workers and their managers (Great Place to Work) 🔻 22% of employees from marginalized groups becoming more likely to search for new jobs (Greenhouse) 🔻 No significant change in financial performance while guaranteeing damage to employee satisfaction (Ding and Ma, 2024) The thing is, we KNOW how to do hybrid work well at this point. 🎯 Allow teams to decide on in-person expectations, and hold people accountable to it—high flexibility; high accountability. 🎯 Make in-person time unique and valuable, with brainstorming, events, and culture-building activities—not video calls all day in the office. 🎯 Value outcomes, not appearances, of productivity—reward those who get their work done regardless of where they do it. 🎯 Train inclusive managers, not micromanagers—build in them the skills and confidence to lead with trust rather than fear and insecurity. Leaders that fly in the face of all this data to insist that workers return to office "OR ELSE" communicate one thing: they are the kinds of leaders that place their own egos and comfort above their shareholders and employees alike. Faced with the very real test of how to design the hybrid workforce of the future, these leaders chose to throw a tantrum in their bid to return to the past, and their organizations will suffer for it. The leaders that will thrive in this time? Those that are willing to do the work. Those that are willing to listen to their workforce, skill up to meet new needs, and claim their rewards in the form of the best talent, higher productivity, and the highest level of worker loyalty and trust. Will that be you?

START WITH THE END IN MIND Everyone’s schedules have changed, and they have new norms in their professional and personal lives. Understand what those norms are and plan your team’s work around these commitments for both in-person and virtual work. In our hybrid workplace, reading carefully is the new listening and writing and speaking clearly is the new empathy. Further, thriving at work will be much easier if you communicate your expectations and needs with your team and leaders. Create communication norms around collaboration. Here are some examples: -For smaller meetings, leaders should review the employees’ availability on their calendar before scheduling a call as a sign of respect. -If someone can’t do a call on Friday afternoons, make sure that is noted in yours or the team’s calendar and respected. -If you need the daily 15 min touchpoint at 10am ET instead of 4pm ET because you are picking your kids up from school, make that known! -If you want a response to an urgent message after hours, agree on using a phone call or labeling an email with URGENT to align. But if it’s really urgent, then text and let them know who you are (texts don’t have caller ID) instead of leaving a voicemail. -If you have 3 reply all emails and haven’t resolved an issue, switch to a phone call.

I have made and saved a lot of money using remote teams across all of my companies.  Here’s how you do it: Almost every business could use at least some remote talent. It’s a great way to access a broader talent pool than your local area. You can also lower overhead costs — less office space, lower bills, and even hire talent from other countries. So how do you get the most out of a team that you don’t see face to face? Step 1: Define your objectives and needs Nail down your biggest reason for building a remote team. Broaden your hiring pool? More flexibility? Lower costs? Your main goal guides your future decisions. Then, assess which of your positions are suitable for remote or hybrid work. — Step 2: Develop a remote work policy A solid policy sets the tone and expectations for your team. Try to answer all questions ahead of time. Clarify Scope and Purpose: •  Who is eligible to work remotely? • For hybrid, how many days? • Is there a distance requirement? Set Communication Standards: • When should people be online and available? • What communication tools should they use? Security Protocols: Password manager?  VPN? Are you providing work equipment or expecting BYOD? — Step 3: Update your hiring process Build remote-specific job descriptions: Highlight skills like self-discipline and communication. Use diverse recruitment channels: Remote-specific job boards and communities. Tailor interviews for remote readiness: Include video calls and assess their home office setup. — Step 4: Find the right tools & technology Equip your team with tools that support collaboration and productivity. You’ll probably need: • An async communication hub (like Slack) • A video call platform (Google Meet) • A project management tool (Asana or Trello) • Hardware/software support Provide equipment or offer a stipend. — Step 5: Establish clear communication guidelines Effective communication is the backbone of remote work. Do you need people to: • Set online statuses? • Post daily updates? • Follow a response time rule? • When do you need people available for video calls? Make sure to set regular meetings and check-ins. Weekly stand-ups and monthly all-hands help keep everyone aligned. — Step 6: Build a strong team culture Strong remote teams thrive on culture and connection. Start with thorough virtual onboarding. Set up meet and greets and mentoring sessions. Add regular team activities: • Virtual coffee breaks • Game time • Casual Slack channels Celebrate everything: • Individual and team wins • Holidays • Company milestones — Step 7: Keep tabs on performance Address concerns head-on with clear goals and regular feedback. Set SMART goals: Specific, Measurable, Achievable, Relevant, and Time-bound. Schedule quarterly reviews. Focus on outcomes — not hours worked. — If you’re interested in remote staff for your teams. Comment below or message me and I’ll get you connected.

Digital-first doesn't mean "never in person" -- but how often is enough? There's mounting evidence of the right reasons and better ways of conducting team gatherings that are meaningful and have impact. 1️⃣ Annie Dean and the team at Atlassian have described their evidence that quarterly team gatherings conducted work: the positive engagement lasts for 4 to 5 months. And, getting together with your team does more for overall sentiment by far than corporate events, happy hours or t-shirts. 2️⃣ Debbie Lovich and Rosie Sargeant's work at Boston Consulting Group (BCG) shows that that highest employee satisfaction and compliance when it comes to #hybridwork comes from focusing on key events. What are key events? Those quarterly gatherings, plus moments like new team formation, big project kickoffs, and people generally like in-person gatherings for onboarding or training across functions and teams. 3️⃣ Quarterly might be a minimum, but let teams decide their cadence through team-level agreements. Lauren DeYoung and Robert Toohey at Allstate shared that Marketing isn't just one function -- that marketing analysts might gather monthly or quarterly, while content designers do 2-3 days a week together in person. 4️⃣ Last, and not least, Harvard Business School Professor Prithwiraj Choudhury has just started sharing some fantastic new research he did with Zapier (hello Wade Foster!). He found that people who connected in person continued to communicate for 2 and 3 months afterwards with no falloff. The big watch-out though? Birds of a feather flock together: make sure that you design your events so that people who are from different teams and especially different demographics mingle. It can be as simple as random assortment into cars for a drive to the event. Check out more about Raj's findings in this great interview he did with Rob Sadow for Flex Index: https://lnkd.in/gWqQiPEC #FutureOfWork #gatherings #engagement #hybrid #remote #remotework #management #leadership #meetings

All is not well in fully-remote OR fully in-office work. While new Gallup research reveals that fully remote workers are more engaged than even hybrid workers (and fully on-site workers are the least engaged - a slap in the face of RTO), they aren't thriving the most - hybrid workers are. It's perhaps no surprise (to all but some CEO's and managers) that fully on-site workers are thriving the least. Interestingly, hybrid workers experience the most stress (just a hair more than fully remote), and disturbingly, fully remote workers are more likely to experience anger, sadness, and loneliness - by a decent margin. Gallup believes that physical distance can create mental distance and that work becomes "just work" without deeper connections with coworkers that can be more easily formed from spending time together in person. They also think that it's the autonomy that comes with remote work which can create stress and lead to the negative emotions mentioned above. I think these are very interesting findings, and I would like to believe that most companies would take the time to reflect on them and take appropriate action. Here's what I think companies can do: 1. Address the emotional well-being of remote workers with regular check-ins, mental health resources, and virtual social activities to combat isolation. 2. Optimize hybrid work environments by creating create clear boundaries between work and home life, help their workers manage workloads effectively, and ensure hybrid workers aren't overcompensating with longer hours. 3. Explore the advantages of remote work, seek to understand what drives the higher engagement and apply these lessons across all work arrangements. 4. Given that each work arrangement faces different challenges, develop tailored well-being strategies for each work type. A one-size-fits-all approach isn't the way to go. 5. Ensure that remote workers have career development opportunities, opportunities to develop meaningful social connections, and achieve work-life balance to close the thriving gap. 6. For companies that are (or are considering moving to) fully in-office work, reconsider hybrid and/or remote work for the clear benefits. I know - wishful thinking, especially for #6. Here's the full Gallup report: https://lnkd.in/ezQB4K5q #WellBeing #EmployeeEngagement #WorkLifeBalance #FutureOfWork #RTO

🚨Flex work isn't fading. But the gap between policy and reality is widening. Leaders of distributed teams - take note. The latest Flex Index report gives data-driven insights to reveal what’s really going on. Here’s what you need to know: 📊 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗿𝗲𝗺𝗮𝗶𝗻𝘀 𝘁𝗵𝗲 𝗻𝗼𝗿𝗺. 67% of U.S. companies still offer work location flexibility.  “Structured Hybrid” leads at 43%, while only 33% are mandating full-time in-office work. 🏢 𝗟𝗮𝗿𝗴𝗲𝗿 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀 𝗮𝗿𝗲 𝗮𝘀𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻-𝗼𝗳𝗳𝗶𝗰𝗲 𝘁𝗶𝗺𝗲. 35% of firms with 500-5,000 employees require full-time in-office. Yet 70% of companies with <500 employees remain Fully Flexible. 📅 𝗜𝗻-𝗼𝗳𝗳𝗶𝗰𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗮𝗿𝗲 𝗰𝗿𝗲𝗲𝗽𝗶𝗻𝗴 𝘂𝗽. On average, required office days went from 2.49 to 2.82 over the past year. 📈 𝗕𝘂𝘁 𝗽𝗼𝗹𝗶𝗰𝘆 𝗶𝘀𝗻’𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝗿𝗲𝗮𝗹𝗶𝘁𝘆. Companies say they want people in office more (+10% vs Q1 2024), but actual attendance? It’s barely moved (< +2%). 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝘁𝗵𝗶𝘀 𝗺𝗲𝗮𝗻 𝗳𝗼𝗿 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗹𝗲𝗮𝗱𝗲𝗿𝘀? 👉 Being in the office doesn’t mean being connected - you are likely still working with people in other locations. 👉 Structured hybrid requires structured leadership development - not just policy. 👉 Culture and collaboration don’t follow mandates. They follow skills. 𝙒𝙝𝙖𝙩 𝙞𝙛? Instead of focusing energy on “getting people back to the office”… What if we invested in upskilling people to work better from wherever they are on any given day?   📉 Global Workplace Analytics research shows that only 23% of companies have provided training on the skills and best practices to work effectively in hybrid, distributed, and remote environments.   It’s time to build a new leadership muscle... 𝗢𝗺𝗻𝗶𝗺𝗼𝗱𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 - the ability to be equally effective at communicating, connecting, collaborating, and influencing when: ✅ Fully in-person ✅ In a hybrid setting (either in the location majority or location minority) ✅ Fully remote And being able to transition between modes, even within a single day! (check out the comments for more on this concept)   𝘞𝘩𝘢𝘵'𝘴 𝘰𝘯𝘦 𝘴𝘬𝘪𝘭𝘭 𝘺𝘰𝘶 𝘸𝘪𝘴𝘩 𝘮𝘰𝘳𝘦 𝘭𝘦𝘢𝘥𝘦𝘳𝘴 𝘩𝘢𝘥 𝘵𝘰 𝘣𝘦 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦 𝘢𝘵 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘢𝘤𝘳𝘰𝘴𝘴 𝘭𝘰𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘵𝘪𝘮𝘦 𝘻𝘰𝘯𝘦𝘴, 𝘢𝘯𝘥 𝘩𝘺𝘣𝘳𝘪𝘥 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘦𝘴? 🔗 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗿𝗲𝗽𝗼𝗿𝘁 𝗤𝟮 𝟮𝟬𝟮𝟱 𝗙𝗹𝗲𝘅 𝗜𝗻𝗱𝗲𝘅 𝗥𝗲𝗽𝗼𝗿𝘁: https://lnkd.in/ehr3H-YD Note: Flex Index is now under the trusted stewardship of my colleague and future of work expert, Brian Elliott! 

How can we bring dispersed teams back together and build trust? With remote and hybrid work, many leaders are asking this question. The answer isn’t necessarily a full return to the office but something more intentional: offsites. In this Harvard Business Review article, Heidi K. Gardner Madeline Kneeland and Adam Kleinbaum summarize research that shows that gathering employees outside the usual workspace isn’t just a break from routine; it’s a strategic boost to collaboration and performance. Offsites help build relationships that don’t happen naturally in day-to-day virtual work. These events create connections across departments, spark new ideas, and give everyone a chance to learn more about each other’s skills. Their research shows that people who attend offsites are more likely to receive collaboration requests from peers in other departments, creating bridges across silos and expanding their networks. Even those who don’t attend feel the ripple effect, benefiting from an overall lift in collaboration. So, how can you make the most of an offsite? Here is what they suggest. (1) Know Your Team's Needs: Customize sessions based on feedback. It’s about creating interactions that support your team’s unique needs, not just standard team-building activities. (2) Focus on New Hires: Offsites are especially powerful for new team members. Assign them networking goals and pair them with experienced mentors to maximize connections. (3) Prepare Employees: Give employees tools to map their network gaps and set specific goals. A little prep can make their offsite interactions more productive. (4) Track the ROI: Offsites are a big investment, so track the impact. Look for new connections, partnerships, and revenue from these gatherings to assess long-term value. By tailoring sessions, prepping your team, and measuring results, you’ll ensure these events deliver lasting benefits long after everyone returns to their screens. #offsites #collaboration #teamwork #work #connection #leadership #innovation #productivity https://lnkd.in/eFNpw86J

RTO mandates, especially rigid, top-down ones, can be a wrecking ball to corporate culture. When leaders decree a full return without compelling reasons or flexibility, it often signals a profound lack of trust in employees who demonstrated productivity and commitment during remote work. This undermines autonomy, erodes morale, and inevitably leads to resentment. It's not just about convenience; it's about the employee experience and feeling valued. Companies that ignore this risk face a talent exodus, losing their most adaptable and high-performing individuals who will seek out organizations that respect their autonomy and optimize for impact, not just presence. Now, if a full RTO is truly deemed essential for specific business reasons, then HR leaders must guide the process with empathy and strategy to minimize disruption. 1) Make it about purposeful presence: clearly articulate why coming to the office benefits collaboration, innovation, or culture, rather than just dictating attendance. 2) Implement a phased approach, allowing employees time to adjust their lives, childcare, and commutes. 3) Offer tangible support: consider commuter benefits, childcare stipends, or even office-based amenities that make the commute worthwhile. Most importantly, listen to employee feedback and build a hybrid model that maximizes the benefits of in-person work while retaining the flexibility that employees now expect. It's not about forcing people back; it's about creating an environment where coming to the office feels like a valuable choice, not a punitive command. #RTO #FutureOfWork #EmployeeExperience #HRStrategy #Leadership #WorkplaceCulture

After placing executives across industries for over a decade, I've observed a concerning pattern in organizations struggling with remote work: the issue is rarely about where employees work, but rather how leadership operates. When leaders cite "culture concerns" as the reason to bring everyone back to the office, I immediately ask them to examine these two critical aspects of their organization: 1. Communication systems: High-performing remote teams have intentional, structured communication protocols. They've designed systems for visibility, accountability, and collaboration that don't depend on physical proximity. When these systems are absent, trust erodes - regardless of location. 2. Leadership philosophy: The most successful executives I've placed understand that micromanagement is toxic in any environment. They create cultures of empowerment, focusing on outcomes rather than activities. They establish clear expectations, provide necessary resources, and then trust their teams to deliver. The organizations winning the talent war aren't forcing arbitrary office mandates. Instead, they're investing in developing leaders who can build trust and maintain culture across distributed teams. If you're struggling with remote work effectiveness, I challenge you to look deeper. The office isn't a magical trust-building machine. True trust comes from intentional leadership practices that transcend physical space. The best candidates are increasingly choosing organizations that demonstrate this understanding. Are you positioning yourself to attract them? #executiverecruiter #eliterecruiter #jobmarket2025 #profoliosai #resume #jobstrategy #humanresources #workfromhome #teambuilding #remote