Creating A Sense Of Belonging Through Events

The world preaches loyalty, but how many brands actually live it? Last month, I got an invite to something called Summer Smash, 1st Phorm International's invite-only community event in St. Louis. Think three days of HQ tours, private pre-parties, high-energy workouts, rides, and live music from artists like Ludacris, Lil' Jon, Pitbull, and Steve Aoki. The whole thing sells out in under a minute each year. Pure community building at it's finest. I couldn't make it due to personal obligations, but here's what blew me away: they still sent me a surprise box packed with over 10 of their top products (proteins, apparel, energy drinks, protein sticks), plus a handwritten note that felt genuinely personal, not like a marketing ploy. We've gotten so caught up in digital tactics that we've forgotten about the power of high-touch moments that forge actual emotional connections. This kind of follow-through is almost unheard of in today's brand world. Most companies would've moved on to the next person on their list. But 1st Phorm gets something that a lot of brands miss: real loyalty isn't built through campaigns or offers, it's built through experiences that make people feel like they belong to something bigger. That's where lifetime value really takes off. Summer Smash is far beyond just an event; it's the kind of experience that flips the loyalty script entirely, where customers don't just buy, they simply belong. Here's what I think other brands can learn from this approach: ➟ Send unexpected value for no reason. A surprise product or handwritten note shows customers they matter beyond their purchase history. ➟ Build exclusive communities around shared values, not just products. Whether it's in-person events or virtual experiences, give your best customers something they can't get anywhere else. ➟ Create moments people actually talk about. A few hours with A-list talent or behind-the-scenes access beats another discount code every time. ➟ Lead with gratitude, not growth metrics. When thank-you moments drive your strategy instead of the other way around, authenticity follows naturally. The bottom line: loyalty is earned through emotion, experience, and belonging. If your brand isn't building that, you're just another transaction in someone's day. When did you last surprise your customers with something that wasn't even on your roadmap?

I spent $25K on a dinner last Tuesday. The $10 name tags generated more ROI than any marketing campaign we’ve ever run. We gave out metal name tags. Custom-engraved. Nothing fancy. I almost died of anxiety getting them shipped in time. But by Thursday, people were still wearing them around San Mateo. At totally different SaaStr events. That’s when I knew this wasn’t just another founder dinner. It was something people wanted to be identified with. No RSVP forms. No sales pitch. Just 90 hand-picked founders and product leaders packed into a single restaurant. And here’s what happened organically: - Small-group conversations spilled outside the restaurant until 10pm - A founder told me they solved a product problem during a chat at the bar - Two partnerships were formed between attendees who’d never met before Here’s what we learned about building genuine connections in an industry drowning in “networking events”: 1/ Create a momentary escape We rented out the entire restaurant. No outsiders. No agenda. Just a space for authentic conversation. 2/ Curate ruthlessly We personally invited those who would make the evening better for everyone in the room. 3/ Design for post-event connection Those engraved name tags became conversation starters days later. “Hey, weren’t you at the Recall.ai dinner?” Traditional marketing tracks every dollar. But building genuine community means letting go of immediate attribution. Three different attendees DM’d asked, “When’s the next one?” That’s the kind of community equity you can’t measure on a dashboard. What’s the most meaningful connection you’ve made at an event that wasn’t trying to sell you something?

If your LinkedIn and Instagram feeds are being flooded 🌊 by Think Tank posts and wondering how BIG this event was, it was only 50 people. Pound for pound, the sheer volume of LOVE and enthusiasm for what happened at this event is sure to translate to massive marketing VALUE that is disproportionately greater than traditional conferences. And here’s the thing… Not only is everyone cool with it, they’re IN on it! 🤩 How do you create an event like this that people love so much that we spend $0 in marketing every year and yet keep growing? Rule # 1 - Foster BELONGING ✅ be clear about who it’s for (Head + Heart leaders who are dissatisfied with the status quo) and who it’s not for (people pushing for sales) ✅ we do prework, group work, and virtual meet ups BEFORE the event ✅ find like-hearted people with shared or complimentary motivations (their WHY) ✅ mix up seating, create small group exercises and discussions, and give enough reasons for people to talk together about things that matter. Don’t leave it to “networking” (most people hate it). Give them real things to discuss. People bond over IDEAS not bios. Rule # 2 - Be Transparent ✅ Let them know the cost upfront, the agenda, the role of sponsors, the way you’ll create content, what parts are experiments and everything else about your goals of the business. Rule # 3 - Deliver the Goods! ✅ Surprise and delight your audience that begins with EMOTIONS and ties together practical solutions to help them achieve success ✅ Work with your facilitators ahead of time. Rehearse. Practice. Improve. MOST conferences allow speakers to basically wing it up there. 😳 We didn’t. Rule # 4 - Make the small details count ✅ Venue, food selection, music, workbooks, swag bags, soft t-shirts, name tents and every other little detail should let them know one thing very clearly —> you value their time and appreciate them. ✅ We didn’t wear our shirts or do group photos until the last day when we’re at PEAK trust and rapport. When people seek out your branding so they can take photos with it, you’ve captured their hearts. Rule # 5 - Be Human ✅ Show your fun side, your vulnerable side; your professionalism; the REAL you. People care about the people behind the brands. Our group members are sharing long form posts, multiple posts, videos, photos and more. They’re sharing what they learned and more importantly how they FELT. They’re commenting on and sharing each others’ posts and supporting each other. THEY are generating a huge deal of curiosity and interest by people for next year’s event(s)! Here’s the not-so-secret SECRET: Give them your full preparation. Your full heart. Your full measure. Not only will they reward you with their appreciation, they’ll share it with anyone who will listen. 💜 #thinktank2024 #headandheart #lighttheway Think Tank 2024 Sponsors 🫶: Markentum Angie Gray Viking Pure Solutions Dash Media KARE Bella Groves Dual Path Connected Solutions

70% of communities fail. Mine don't. Here's the framework I use to build them. Most communities fail because they start backwards. They build the platform first, then hope people show up. Here's the 5-step framework I've used to build thriving communities for both women leaders (nearly 2,000 members) and industry organizations (70+ companies): 1) Start with careful participant selection → Don't chase scale. Chase alignment. → One unengaged member can kill the energy. 💎Quality beats quantity every single time. 2) Define your unique connection point → "Professional women" isn't enough. → "Women navigating male-dominated cultures" resonates. 🎯The more specific your shared challenge, the stronger the bond. 3) Build structure that removes social anxiety → Assign teams before people arrive. → Create agendas for every interaction. → Remove the guesswork from "how do I fit in?" 🏠Introverts shouldn't have to act like extroverts to belong. 4) Set clear intention (and enforce it) → No sales pitches allowed. → No toxic positivity or negativity. → Vulnerability is rewarded, not punished. 🛡️Rules create safety. Safety creates connection. 5) Create rituals that build excitement → Annual moments that people protect on their calendars. → Exclusive access that feels special, not business-like. → Traditions that members look forward to all year. 🏆When people guard your event dates before you announce them, you've won. The result? Members who respond to each other's emails. Who refer business to each other. Who genuinely celebrate each other's wins. That's not networking. That's belonging. 👉 Follow Stephanie Eidelman (Meisel) for more ideas about how to increase your visibility and advance your career. 🎫 Stop networking. Start belonging. Join us at WCF 2025, where you'll build the connections that respond to your emails and champion your success. (https://hubs.la/Q03dYbHY0)